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October 2023 by Khafria Ragans
I only deal with the online because they're real customers service reps in store are ruthless, rude, and liars.
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August 2023 by Stanley D. Martin Sr.
Always easy in and out on buying or paying. I been dealing with this store for at least 12 yrs and have never had a problem that was not taken care of in a reasonable amount of time! Update; a racist store manager, people begging outside the store, a driver texting and driving, and a Regional Manager that dont care that the store is falling off, and the store was very dirty, I have decided that I should find a different company due to this Aaron's on Yanceyville St. Greensboro, N.C.. Sad to see that this store has went down hill so fast
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July 2023 by Kathy McClough
When I purchased my bedroom suite, I was never informed it does not include the mattress nor boxspring! When it was delivery, I was thinking maybe the movers was bringing that in the house after they got everything else set! I was asked to see how I like it, but they just left before I had a chance to ask about the mattress/boxspring. Therefore, I called back the very next day to informed I was not please, to come and pickup the bedroom suite! I was told it would not be that week, in which I understood, but Sean the store manage, I guess, called me on Saturday, but I was unavailable, so when I got the message I called him back, of course he were supposed to call me back, but as of today I still have not received a callback from him. I have a payment coming up on this Friday July 21, 2023, so I am thinking they going to try to call me if I don't make the payment. However, I will not be making the payment, for I told them I was not happy with the bedroom suite and advised to come and get. It is not my fault they didn't have a time available nor no one every called me back, I was even willing to swap out the bedroom suite for a 70 inch TV stand!
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June 2023 by arinessa barnes
This store would be great if they had a different store manager, I have a problem every time I call this store . I leave 4 and 5 message at a time and I never hear back I have to call back multiple times to get the manger on the phone . Anytime I call to change my product there is always an issue . When your talking to the manager he puts the call on mute so he doesn’t have to listen to you and once your done he take the call off mute and says “ I understand “ after everything you say . He never tried to find a solution to the problem you’re calling about . I have even spoken to corporate and they have done anything to resolve any of my issues thus far
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June 2023 by Maria Meadows
Complete highway robbery. I have been a customer for years, and I was disturbed when I went to pay my bill this past Friday and was told $394. I was late paying the bill and was fully aware of that, but from what I understood the late fee was $5 /day. When I asked the rep to break it down and if the late fee had increased, she stated that it had not but because Aaron's had already paid the bank, that I (the customer) was paying the bank late fees to the bank!!! That had never been explained to me and Sean and anyone else should have told me and should tell others who are leasing/purchasing furniture from that store that pertinent information otherwise that's being dishonest. That means I was being charged 17.38/day for 8 days which is $139. That's a whole payment for something else. The rep wasn't honest that the late fee had increased. I will not be giving Aaron's anymore business.
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April 2023 by David B.
It hurts to even give this place one star. These people are the worst at dealing with customer service. All they do is give you the runaround, telling you their manager is going to call you, or their manager is going to do this or that. However the manager is never around like he/she doesn't even exist. I've already paid off an entire TV from them within a month or two of starting a lease and currently have two leases with them on TVs. I just within the month started a new lease with the element TV that within a week or two of getting completely shut out. I went to plug it in and heard some type of click and all of a sudden nothing happens. So I give them a call, granted this is the very same day I made my first payment on the TV I was told someone would come and look at it in the next day or two. Finally today someone came to look at it spent 2 minutes looking at the TV then told me he would have a manager call me and that they would bring a replacement TV while they have this one repaired. That was almost 7 hours ago. I called just now and was told it could be anywhere from 48 hours before I heard anything from a manager. Because" their manager is busy and doing deliveries"well if that's the case then it sounds like you need to hire a new manager because the manager you have now is doing the work of a regular employee and not being a manager and managing his customers. This is unacceptable to be paying weekly for a TV that didn't even work for a month
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February 2023 by Melinda Seepulveda
Do not go shopping for furniture at the Aaron's on w. Gate City Blvd the managers are rude they have poor customer service they talk nasty to the customers they have no common decency towards people.
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February 2023 by Emma Boyce
It feels like home away from home ?
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August 2022 by stanley martin sr.
Always easy in and out on buying or paying. I been dealing with this store for at least 12 yrs and have never had a problem that was not taken care of in a reasonable amount of time!
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July 2022 by Rogetta Shoffner
The people in there are wonderful Thanks Aaron's!!!
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February 2022 by Niesha Spears
Chad and all of the team members there are very helpful and wonderful. I’ve purchased two different furniture pieces from this location under the cash value option and it has been a seamless process. Y’all are awesome!!!
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December 2021 by quita gaskin
I was having a problem with my dryer and angel was wondering from the start to finish but the dryer the replaced mines with still was having the same problem I called shaun he was extremely rude to me didn’t come up with a solution and told me he doesn’t know what to do bc he use the dryer and it works and instead of coming up with a solution he just hang up on me when Myself and his staff was still speaking
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September 2021 by Shanda Quick
Trying to get a PlayStation 5 from them
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August 2021 by Karen Golden
Very nice and helpfulSean was very organized in his store as I looked for something comfortable for my home in my living room.I looked all over and I can buy anywhere...But he made it great to visit store to look at all his options on furniture buying .
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June 2021 by Crystal Brown
I have always loved my Bills Pizza!
