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July 2023 by Brittany Tryon
My husband and I applied for accounts and were denied, because “they couldn’t verify us”. We called in to Customer Service separately to find out more details, and when asked if we provided our social security numbers and photo ID as required, we both and answered yes. All information is current and correct. My husband was told his SSN was associated with someone showing as deceased, and that he needed to contact the Social Security Administration. He did, and as expected, their information is accurate. I was put on hold and then hung up on. After verifying my details, I expected a call back from their customer service… That hasn’t happened, so I assume they aren’t interested in new customers. Seems we dodged a bullet and will be continuing our search elsewhere.
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July 2023 by Felix Gallegos
One of the most time wasteful, unaccountable, low IQ banks I have ever had to deal with.
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September 2022 by Kristin Watkins
My experience working with this bank has been nothing but phenomenal. Brandy was awesome when it came answering my questions and getting paperwork submitted.
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November 2021 by Liz Joslyn
The service on person and over the phone are exceptional. I would recommend Allegacy to anyone needing a bank
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May 2021 by Krysta Soots
I have always had a wonderful experience at any Allegacy I have visited, but especially at this location. Thank you guys for your wonderful customer service!
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April 2021 by Victoria Lleras
Total waste of time . . . They were 10 minutes late to open the door and lied saying that their coworker was "working the drive through". Funny, bc she walked in the front after parking her car . . . so where exactly was she working the drive through??? Also I brought in our welcome letter from our apartment complex along with car insurance proof with our new address. The lady "helping" me didn't even bother reading the documents when I showed them to her. Due to their poor service they just lost not only our business of cashing a check from selling our house but also with any loans that we may need in the future.
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March 2021 by Roberta Taylor
I love my the customer service. I've never had a problem with the staff at the battleground location. I go in or now drive up and just chat away and forget about what I came for!! ?They always call when they feel that my atm card has been compromise. I love my credit union!
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February 2021 by Kelly George
Why must I show my ID every single time I make a payment????? It’s very frustrating!!!! No other bank requires this!!!!!
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November 2020 by Bill Stone
No different than anywhere else. I've always heard good things about CUs, but my experience here has been less than positive. When our loan is paid off, I will be done with Allegacy.
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January 2020 by F H.
This so called " Credit Union" is an outright rip off. If I could I would give them 0. I HAD a savings account and it was stripped of all funds except for 5.00. They were unapologetic and downright rude. Do NOT bank here. They have ridiculous rules that are in the FINE PRINT when you open an account. I've been banking with another credit union for 26 years. Never had a monthly charge. Allegacy pulled money out of my account for my statements BEING RETURNED TO THEM. So, after three years of them deducting from my account for returned statements my account was drained. They truly suck. No surprises from a credit union built on cancer death. Try Truliant instead. These people are awful.
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September 2019 by FNU Garima
The whole process took a lot of time, discussed everything and they told me the details but at last step they refused. They should have told me on very first day that they cannot do it. If you want to waste your time with zero result, this is a good place
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August 2019 by Jeff Mores
If you want endless flaming hoops to jump through to accomplish anything, this is the place for you. Terrible customer service, almost as if the people helping spit in their own coffee just to have the fuel to treat their customers with disdain.
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June 2019 by Ravan Rinehart
Dina is amazing and the tellers are great. This bank is horrible anywhere else.
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May 2019 by Michael Elam
Been there 3 times because a guy i contract with banks here . Always rude and ack like you are bothering them when they are waiting on you its no way I would ever back here
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January 2019 by Carla Siler-Maddalena
Avoid. Lack of automation cause inconsistent customer support (eg different answers depending on who you talk to). Two months of no resolution to log in issues.
