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October 2025 by Lark
Received TERRIBLE customer service from this agency on MULTIPLE occasions, leading to our decision to switch to a different State Farm provider who will handle our accounts with care.
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September 2025 by Nicole Harris
I have been working with Amber Smith's team for many years now and must say they really know what they are doing. Always helpful with any questions or concerns I have. I plan on continuing using them for as long as possible.
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September 2025 by Joe Blow
This office is amazing! Always there to help and answer any questions! You can put 100% trust in this office for sure! Christine was absolutely amazing and very knowledgeable and extremely helpful. Love dealing with her! The process was extremely smooth and simple!
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August 2025 by Pete Shaw
This may be the best State Farm agencies to start a policy with and deal with always available. They get stuff done and I’ve only been with them a couple months and they’ve done more for me than my two previous insurances have done, which is insane to say Christine Johnson Amber smith is top tier
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August 2025 by Zoie Hayes
Very nice has wonderful communication and got me set up with a great policy
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July 2025 by keith Hall
Professional, friendly, & handled my Renters insurance issue very well. I was very pleased with they're courtesy, timeliness, & detailed explanation of the policy. Try them, you won't regret it.
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July 2025 by Martha Smith
We've been with State Farm for a total of 35 years. During this time period We've only file two claims. The first one was not a pleasant experience. We decided to make small repairs ourselves and not file a claim. So when we needed a roof replacement after a storm damage the adjuster wanted to penalize us for making the repairs, forcing me to step out of character. However, the repairs were made. The second claim went much smoother. There were repairs I had to make in the past few years. I made the repairs and things have been very well since. I started speaking in single terms because my husband died four years ago. Since I've been with Amber Smith, I've been very pleased. The staff is always kind and polite and friendly, showing a willingness to help. The agent that I had before could take a lesson from them in making the client feel that they appreciate their Business.
Martha Smith
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July 2025 by Yolanda B
Dorrie at State Farm is truly a gem! Her exceptional customer service, warm personality, and ability to connect on a personal level made my experience one of the best I’ve ever had. She’s not only knowledgeable and professional but also incredibly relatable—sharing her own stories and experiences helped build a genuine connection that made me feel seen and valued as a customer.
Dorrie went above and beyond to make sure I understood everything and felt comfortable every step of the way. It’s rare to find someone who brings such positive energy and sincerity to their work. I’m grateful for the experience and highly recommend her to anyone looking for a trustworthy and personable insurance agent!
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July 2025 by Shana Hester
Dorris, is great understanding and willing to work hard for you. One of the best experiences I’ve had dealing with and argent
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July 2025 by Spiret Lofton
Great customer service! I was thinking about switching over to another agency and after talking to Dorrie she convinced me to stay and she was very responsive, helpful and reassuring!
Thank You Dorrie Whitsett!
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June 2025 by Courtney Williams
Great experience with this agency. Anytime I have to call or stop by it's always a pleasant time with the women in the office. Very welcoming group of Agents.
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June 2025 by Shayna Kaplan
Phenomenal group of professionals. We worked primarily with Christine to insure our new home in GSO. She’s knowledgable and friendly, and she will be our go-to for future insurance needs.
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May 2025 by Laine \u0026 Brian Tousey
We have been long term customers at State Farm with Amber Smith. The staff at this branch are phenomenal, they are always so helpful and supportive of our needs. Miles Hall was absolutely wonderful to work with today on our homeowners insurance needs- his customer service skills are impeccable. The receptionist was also so nice and friendly to talk with. Keep up the excellent work and service
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January 2025 by Nada Merghani
Denise did an awesome job helping me sort things out for my renters insurance. :)
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July 2024 by Vicky Gonzalez
Very nice service, very kind, and caring.
