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January 2024 by Colleen Fontaine
Randleman AT&T was great! Tge store manager there was amazing!!
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August 2023 by Emily Bergkamp
BEWARE THEY STOLE OUR TRADE IN IPHONEAND WONT PULL UP FOOTAGE TO PROVE THEY HAVE A THIEF WORKING FOR THEM. My husband and I have been customers with AT&T for years! We have upgraded phone many many times. Jordan “helped” us in April use our next up to upgrade our phones. Jordan ordered my husband’s phone because he wanted one that they didn’t have in store. Jordan told us that we could keep his phone until the new one came in and then my husband could bring his phone in and they would be able to mail it in as a trade for the new one. We went in on April 15th to trade his phone in, Jordan was there again- he printed off a receipt and told him we were good. WRONG!!! We get a bill 3 months later saying that THEY NEVER RECEIVED THE PHONE THAT JORDAN TOOK FROM HIM! Now, we have a $500 bill for a phone THEY sent in! I called the store directly to let them know and figure out next steps, they said they would escalate the issue and get back to us. Well, a week went by, NOTHING! I called and got the bill pushed because I REFUSE to pay for a phone that they stole from us. We went into the store to speak so someone, the manager at the location, Alex, said that he would escalate the issue to his boss and stated that this happens ALL THE TIME?! How are you allowing this???? I asked for a phone number, he couldn’t give it to me. I asked for an email for his boss, he couldn’t give it to me. Please tell me how it makes sense that you can’t give a customer your boss’, who’s job is customer service over all else, email. We have them exact times and dates for the cameras so they could see us come in and make the exchange, phone for receipt, and they told me that the only way they could access the cameras was if we filed a fraud case -absolutely ridiculous!Well, I watched him make the note on my account and save it to my profile, I even got a picture of the note, and then I filed my fraud case. They don’t handle these cases directly, instead they send you a text with a link and give you 250 characters to plead your case! Absurd! We got an email 2 days later stating that they don’t believe it’s fraud, and that we owe them money, even though they have our property! BEWARE. DO NOT GO HERE. MANAGEMENT IS GARBAGE, THEY JUST WANT TO STEAL FROM YOU AND SEND YOUR CONCERNS TO A BRICK WALL WITH AN AUTO RESPONSE THAT SAVES THEM A PENNY IN THE LONG RUN. DISGUSTING.
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August 2023 by Emily B.
BEWARE THEY STOLE OUR TRADE IN IPHONEAND WONT PULL UP FOOTAGE TO PROVE THEY HAVE A THIEF WORKING FOR THEM. My husband and I have been customers with AT&T for years! We have upgraded phone many many times. Jordan "helped" us in April use our next up to upgrade our phones. Jordan ordered my husband's phone because he wanted one that they didn't have in store. Jordan told us that we could keep his phone until the new one came in and then my husband could bring his phone in and they would be able to mail it in as a trade for the new one. We went in on April 15th to trade his phone in, Jordan was there again- he printed off a receipt and told him we were good. WRONG!!! We get a bill 3 months later saying that THEY NEVER RECEIVED THE PHONE THAT JORDAN TOOK FROM HIM! Now, we have a $500 bill for a phone THEY sent in! I called the store directly to let them know and figure out next steps, they said they would escalate the issue and get back to us. Well, a week went by, NOTHING! I called and got the bill pushed because I REFUSE to pay for a phone that they stole from us. We went into the store to speak so someone, the manager at the location, Alex, said that he would escalate the issue to his boss and stated that this happens ALL THE TIME?! How are you allowing this???? I asked for a phone number, he couldn't give it to me. I asked for an email for his boss, he couldn't give it to me. Please tell me how it makes sense that you can't give a customer your boss', who's job is customer service over all else, email. We have them exact times and dates for the cameras so they could see us come in and make the exchange, phone for receipt, and they told me that the only way they could access the cameras was if we filed a fraud case -absolutely ridiculous!Well, I watched him make the note on my account and save it to my profile, I even got a picture of the note, and then I filed my fraud case. They don't handle these cases directly, instead they send you a text with a link and give you 250 characters to plead your case! Absurd! We got an email 2 days later stating that they don't believe it's fraud, and that we owe them money, even though they have our property! BEWARE. DO NOT GO HERE. MANAGEMENT IS GARBAGE, THEY JUST WANT TO STEAL FROM YOU AND SEND YOUR CONCERNS TO A BRICK WALL WITH AN AUTO RESPONSE THAT SAVES THEM A PENNY IN THE LONG RUN. DISGUSTING.
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July 2023 by Tamera - Tammy Pryor (Tamsters)
The young man who helped us at this AT&T store was very knowledgeable about the phones located here. He was fast, efficient, very helpful and professional with us during our transaction for a new phone.
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May 2023 by Amy Smithey
Great customer service.
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November 2022 by Cameron Cooke
Dude turned on a movie on Netflix for 35 minutes while I waited on him.
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January 2022 by Katrina Munter
AT&T Four Seasons is ok but the ladies are condescending. They called me a young lady and kept calling me sweetie. That’s like a man calling another man “buddy”. Not cool.
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April 2021 by Roxanne Cromer
Looked at alot of great phone and cheap rates..
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February 2020 by Tiffani Brown
Very friendly and helpful
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December 2019 by Cererage
The woman literally cuts me off and ends the phone call in the middle of me asking a question
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August 2019 by Bard Pitt
Ask for Alejandro he's the best and bilingual.
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February 2019 by carnell jackson
When I went to this location I was a little apprehensive after my horrible visit in the Danville, VA location. BOY WAS I WRONG!!!! The people here from the sales associates all the way up to the store manager were AWSOME!!!!! They helped with my situation and treated me as if I where more than a customer but a friend. From now on I will gladly be willing to travel more than an hour for service if this is the kind of service I will receive. Thank you again!!
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August 2018 by Amber Marie
No phone in stock that needed so had to purchase elsewhere. Returned to store for them to transfer contacts & information. Whatever guy did he set it all up under my Google account. I cannot save or add contacts now. This is after I denied everyone permission to see my images & information that is private. I just wanted them saved to the SIM not my Google account.
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May 2017 by Johnny Thach
I been here with my parents. We have been going to this place for a while now and I would like to say that our experience here has been great. Employees are genuine enough to sit for hours just to answer our questions and help us out. Love it here!! I want to give a shoutout to April for hooking us up to cover our upgrade fee!! Thanks a lot!
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May 2017 by Ann Chase
completely incompetent associates there now. I've been a customer for years and have been going to that kiosk for the past 2 years but no longer. The 3 ladies there first ignored me, then realized once getting off their phones, I was an actual customer. Instead of helping me with my phone the girl diamond kept trying to sell me a tablet. then when I kept saying no, she pushed me off to the manager. terrible!! I've seen that girl sitting on the bench when theres other customers at the kiosk waiting. and don't even get me started on that new manager. she made my account jumbled and I had to go to another store to fix everything! I miss the old manager. please go to another store unless they get those girls out of there. terrible reps for at&t
