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February 2024 by Janie Hawkins
I sent an email that was requested by AT&T so we would get what we were promised by Chris Jones. It’s been days since I sent the emailed to at&t and I have yet to receive anything. Brennon left the initial 1 star review a week ago and AT&T responded and said email us (which I did sent account name, store address, and affected number) and here I am because one again AT&T business seems to be still in business due to false promises.
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February 2024 by Brandon Watson
Chris Jones lied to my friend and offered him gift cards to sell them a bunch of stuff. I was planning on switching to AT&T for the deal on iPhone 15’s but ultimately decided to stay with Verizon because of this experience with a district manager. Sad and pathetic that district managers lie to customers
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February 2024 by Brennon Gindlesperger
Chris Jones is a district manager for AT&T in a bunch of triad area stores. He promised us gift cards and lied. Lied several times through the process and tried to backtrack when he was called out. DONT DEAL WITH CHRIS JONES OR AT&T
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September 2023 by Candice Shoffner
I went into Verizon because I lost my phone. They were NO help so I decided to go to AT&T. They were Awesome. Great caring customer service. He even went ahead and beyond to help me keep my same phone number. Best experience I’ve had in a long time during a very stressful time for me. GREAT JOB!
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August 2023 by big wilt
Customer service and troubleshooting was top tier
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November 2022 by Clay Harris
Carrie is excellent! We received a replacement phone and no clear instructions about transferring info from the old phone. Carrie took care of everything including packing up the old phone for it’s return. She’s truly a professional and represents AT&T very well.
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November 2022 by Dana Sherman
Called Severtimes they answered then they hung up on me couldn't help me with my bill and they were rude as I'll get out I will never go back nor will I ever call the store again
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October 2022 by Jasmine Benton
Jacquel was very pleasant and knowledgeable about all the products. He was relatable and kind. He got me set up with a new account, informed me about the educators discount, and was overall a wonder rep to do business with. Anyone going to that location will have excellent service and a wonderful customer service experience.
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August 2022 by Jesse G
My bill went from 140 a month to 400 a month!!!!!!!!!! I said "NO" 5 times when offered watches... finally gave in so they'd shut up. Simple upgrade/trade from iphone 11 to 13. Signature forged!!!! This place is a joke. Been on the phone over 2 hours with at&t and finally getting this escalated to higher management. Been with them over 15 years.... just lost a customer! Will be contacting a lawyer about this fyi.
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August 2022 by Curtis Caudill
Did a trade in deal for a new phone. They give you 30 days to transfer everything. I called the store 2 days before my expiration because I have a ton of crypto wallets and was worried I missed somthing so I called the store. One of the store associates told me a few extra days wouldn't be a big deal. So I tried to turn it in 3 days after the expiration date. I was told I couldn't and got stuck with the full bill with no credit. I called customer service and spoke to about 6 different people over several hours. All of them told me the store associate shouldn't have done that.They didn't care that I've been a loyal customer for over 10 years and have spent over 25k with them. I'll be leaving as soon as I can. They will get their money for the phone but my service and loyalty is gone. So you'll lose 25k over a the next decade to get your 1k now.
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July 2022 by eleana rosalez
Corey Johnson really went over and beyond to help me if I could I would give more than five stars the Ensley store is very very competent and professional
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February 2022 by Lewis M Jones lll
Wow . I am so excited to be able to do this. Carrie is so special. She has helped me with my mobile needs and I am delighted to have her do all the things that will make my AT&T experience continue to be the best. I also observed that not only was she quite helpful for me, she was the same way with all of her other customers. She is the best and will continue to be an asset for AT&T. Lewis Jones 2/18/2022!!
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December 2021 by Nakiesha Liggs
They were excellent! Both reps and the manager Chris that just so happened to b at the store! They went above and beyond! They got the job done in a timely manner! They were concerned and compassionate about my situation! I give all 3 of them ??????
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September 2021 by Jackie Rodriguez
The staff is very kind & helpful! I enjoy going here for my AT&T needs.
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June 2021 by Tamira Hassell
Great experience, my salesperson was very personable and knowledgeable
