-
December 2023 by Kevin holliday
Service tech was friendly and did a great job call and had service same day thank you
-
November 2023 by Linda Bauer
Excellent service. The technician was on time and took the time to explain everything he did.
-
November 2023 by Easter Basket
Had an old oil heater that was working fine. Then the past couple years Bain became insistent it be replaced. But it worked fine, until after each time they serviced it. And of course had to pay for them to come back out and “tighten” whatever they left loose. And always recommended replacement.It’s sad when a once reputable honest company is willing to sabotage customer equipment to make a sale.A couple guys were really nice and say nothing is wrong with it, then the next guy would claim otherwise.Then they claimed it was beyond repair.Had it replaced and Bain recommended what they would make the most profit on, not what the home needed.Now have a unit that is too big for the house (according to one of their own employees), yet runs constantly. Constantly using AUX heat when outside temps hit the mid 40’s.Electric bills are higher and home is colder than when space heaters were used to heat the home. One employee told me after the fact, that Trane is not worth the money. You’re just paying for the name. And how poorly this thing runs has proven that true.Have now moved on from Bain, and am sure they will make a snarky reply to this review.Again, they were once honest, but like so many companies, they too have become all about money.
-
November 2023 by Jeff Rubenstein
DO NOT USE BAIN. After being in loyal to Bain for over 17 years and 2 New units installed at over $20,000 they have no respect for the customer, the service is shady and the installation is incompetent! My Trane unit has issues every Spring when switching from heat to AC, each year the repair bill has been dumped on me as it’s not covered under warranty as a new unit? This year I got smart and called a competitior to fix it. Guess what? They fixed it and documented it was wired up wrong!! Since installation!! The previous issues I was told the unit had I now believe were false, and I believe I got taken for a big ride. Incompetent installation and repairs. Each year I have asked the sales guy to have the owner call me to discuss the ongoing problems, I have never got a phone call. So in the last 3 months the Trane unit at my fathers house went out and at my business partners house went out. 2 units at $15,000 each that Bain did not get the jobs!! Call Webb Heating and Air. Less than Bain and better service and installation!
-
July 2023 by Lia Sater
Bain finished installing a heating and air package unit for our house today. I bought my house 8 years ago. The ac has always run constantly in the summer, mostly without getting the house to the temperature set on the thermostat. It died a week ago yesterday, and when I called after hours, a tech was on site in less than an hour. I wasn't happy with the price, but I got three estimates, Bain was inline with the others, and they gave me more detail about issues with climate controlling my specific residence than anyone else. Unlike the others, they gave me a written quote and their estimated completion of installation was within 3-4 business days of signing. They finished almost a full day early (estimated 2-2.5 days, completed in 1.5 days), and this is the first time since I moved in that the outside temperature was 90, and it's under 80 inside. They left everything clean, and everyone I interacted with was knowledgeable and professional. Every Bain employee that came to our house was on-time or early.As much as I hate the price (again, no worse than their competitors), I'm very happy with the customer service, work, and installation time.
-
June 2023 by Aditya Sharma
Had a great experience of working with Don from Bain Oil. Our old system was dead and Bain installed a new one. Really appreciate their honesty and expertise.
-
May 2023 by Rainbow Willard
Scam artists. Told my elderly mother who has a fixed income that she needed a new system though the one she got from them was only 13 years old and under a monthly service plan. They told her she needed a new system and her system was out of freeon when her air wasn't working. A second opinion from another company, and it turns out she only needed a compressor and NO freon. Compressor was installed and the system is running perfectly now.I'm thrilled that we are reporting these con artists to the FTC and the State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors. Don't give Bain a penny of your money. They are willing to scam elderly people who have been loyal customers. This company should not be trusted.
-
May 2023 by Judy Butts
We’ve had nothing but prompt and courteous service from Bain for years. Thank you
-
March 2023 by Bryan Karen
Great experience with Miguel from Bain Heating & Air. They can recommended from our Real Estate agent and did not disappoint!
-
February 2023 by Lamont Mills
I'm an employee at bain and also a customer I got my yearly Winter checkup and the technician Make sure everything was working correctly
-
February 2023 by Meredith Dillon
Never had a single problem with Berico- Bain wants your money. Clearly the old crew cared not the young. I was told they would contact me before any services done- nope- they called me to say the total after they finished. Now suddenly my reset button won't work and given most of us have to work I have to pay someone to come back out and turn on my heat. 15 years I've NEVER had any problem. Thanks Bain!?. Funny they try and blame the customer when the customer NEVER HAD A SINGLE PROBLEM UNTIL THEY TOUCHED YHEIR UNIT!! Megan said she would call BEFORE any work- FIRST LIE!! Then a call from service guy says all fixed- Second lie! Now NO HEAT FOR 3 WEEKS!! THEY WANT TO CHARGE ME TO COME FIX!?! UNREAL!!
-
February 2023 by Jaleesa Nance
Service was great, quick and efficient. My technician was very personable. I would use this service again!
-
January 2023 by Robin Ward
On Christmas day, a young man named Steven fixed my 82 year old father's heater. It quit working and I know they were over whelmed with calls. Thank you for taking care of my father. You don't know how much this means to me and my father. He was very grateful and he said from now on, he will only use Bain.
-
November 2022 by Esther Vaughan
Quick service with friendly, knowledgeable staff!Appreciate the immediate response!
-
September 2022 by Carolyn Witman
I have had multiple wonderful experiences this summer with Bain. They are always available very quickly (if not immediately), accomplish the work rapidly and with good results, and at prices that seem very fair. Would not go anywhere else for my heating & cooling needs.
