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December 2023 by Andrea
I rarely go into the bank lobby, but I needed quarters , so I went. I had such a pleasant experience with the teller! I also had a security issue with my account that the manager handled with kindness and discretion. They really help you feel comfortable.
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September 2023 by Mary Murphy
Two way to drive through Also an walk up. Great way to bank evening and day time .service is great and staff on the inside. I have enjoyed Bankofamerica quite sometime now .
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August 2023 by Bev Andrews
A HUGE shout out to Michael Grant at Guilford College Bank of America for getting documents I was told by another branch couldn’t be obtained because they were over 7 years old. Michael spent 45 minutes trying various customer service people and finally successfully got what I needed as requested by the court for my mother’s estate settlement. I never felt that he was rushed or frustrated but only determined and reassuring he would exhaust all avenues.
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May 2023 by Trista Massengale
The staff are friendly and helpful. They only have two tellers working most days and if you go around lunchtime there will only be one available so be prepared to wait. There are three ATMs available on site but making a cash deposit they never accept my bills, no matter how new they are, so my transactions require me to go inside. The drive thru teller service is no longer available at this location. Four stars given for wait time, no fault of the tellers that work there.
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February 2023 by Mamdouh Osman
They are very slow in service
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February 2023 by Matthew K.
They always do a good job. I just wish they had a licensed FA here. Would be nice if the teller was open in the drive thru as well. Makes zero sense to have a bank without a teller drive through, but nonetheless they did install a new drive. Lots of turnover here too, every time I come in there's a new person. Michael does a great job here and so does Mr. Davey. Hopefully they remain at this branch bc they seem to have a grasp of what's going on.
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January 2023 by Mary Williams
I visited this location twice and each time I was assisted by a teller who coughed repeatedly in her HANDS and then handled my documents. This is absolutely disgusting based upon the many viral illnesses going around. Even little children know to cough in the bend of their elbows rather than in their hands or uncovered.
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July 2022 by Constance Black
Five star customer service! I scheduled an in-person appointment at this location to implement a change that I could not make online. Shyige was very knowledgeable, friendly and detail-oriented and went the extra mile to assist me with my accounts.
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June 2022 by Brian Waldman
Screamed at me as I walked through the door that they were closed and had changed hours. Extremely rude. I showed up right at 4 which is apparently when they close now
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May 2022 by Hamza Muslim
Slow atm machine.
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August 2021 by haaz auto
Worst Bank ever!!!
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September 2019 by Mugtab Fadlallh
Very good customer service and very friendly staff thank you
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September 2019 by Jahmirah Dowdell
They are horrible if u don't want ur time wasted try somewhere else
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August 2019 by Rick Nobers
Like this location. Similar to Muirs Chapel location in services. Can be hit or miss on service quickness. I too hate how all BOAs have limited hours now. Weekday hours are very inconvenient but Saturday being open for a few hours is convenient.
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May 2019 by Mark Looney
Bankers at this location have been pleasant to work with, but the hours of operation of this location are highly restrictive. Was very disappointed when I showed up at 4:01PM, today. One of the many reasons that we are ending our business with this organization.
