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October 2023 by Mike A
The Brooks Brothers' clothes are great, but the customer service leaves a lot to desire. The manager never smiles. The employees dress as though they just quit mowing the yard and come to work in their yard work clothes. Not what you would expect in an upscale men's store.
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February 2023 by James Parker
Kylie a knowledgeable associate at Brooks Brothers Greensboro is one of the most knowledgeable and fun reps I've met at Brooks Brothers in 50 years.Great location and as beautiful store. Jason took great care of of me while Kylie took great care of my wife
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December 2022 by Kari Glen
The so called manager Brandon Loy is useless. Brandon ordered a shirt for me with a monogram and it got lost. I called him several times, left messages, went in store and left messages, never got a call back at all. No one knew where my shirt went. Finally canceled order after 2 months. Ordered another shirt with him and he said it will be shipped to my home, he wrote down my address in big letters on a piece of paper. Called me twice to say shirt is in store ready for pickup. I told them twice it is to be shipped to my home, gave address 3 times. When I went in to cancel my other order I picked it up and of course Brandon was not there. No communication and responsibility for his sales.
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January 2022 by Christopher Turner
The service is incredible, to the man who helped by sizing me and finding me a better fitting shirt you're incredible.
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January 2022 by 8 Bit Tech
I have purchased many suits over the past 4 decades and each time I find a suit that isn't a Brooks Brothers, it's an instantly regrettable purchase. The service is Disney like!
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October 2021 by Alexander Cahill
After trying 7 stores to find the item I needed, I ran in here and told the gentleman behind the counter what I was looking for (on the afternoon of Friday, October 22).He found exactly what I wanted after asking a few questions, promptly took care of me and rang me up, and was friendly along the way.I wanted to say thanks in a time of negativity and toxicity for this level of service. It also didn’t hurt that he was handsome too!
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October 2021 by Jeff Martin
Awesome staff here! Women's and men's clothing too.
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October 2021 by Timothy Ingram
I have purchased many suits over the past 4 decades and each time I find a suit that isn't a Brooks Brothers, it's an instantly regrettable purchase. The service is Disney like!
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June 2021 by Cayley Hayes
My fiancé and I came into this store to find a suit for our upcoming wedding. Kylie was our consultant and she was more than helpful. She stayed with us for an hour and helped us pick the perfect suit. The rest of the staff was super friendly as well.
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August 2020 by Chris
I’ve been shopping in this store for over a decade. The staff has always been helpful and friendly.
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May 2020 by The DIO
EXCELLENT customer service! I’ve been many times now and I really can’t say enough. Always have had a pleasant shopping experience when I’ve driven up from Asheboro. I’m pretty new to BB, but now I have several items and absolutely love the quality! The new shoes are very well-made and to me much better than Sperry. I don’t remember the names of the staff members who assisted me but one was a woman, and two older gentlemen. Very helpful and accomodating; instead of repairing a sweater I brought in I was given a credit, which to me is even better, I can choose something new. But I really want to thank all the staff there, they’re all very professional and courteous and know how to treat customers! Definitely go in and look around if you want some new stuff and want the classy experience of shopping there!!
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March 2020 by Evan Pryce
EXCELLENT customer service! I’ve been many times now and I really can’t say enough. Always have had a pleasant shopping experience when I’ve driven up from Asheboro. I’m pretty new to BB, but now I have several items and absolutely love the quality! The new shoes are very well-made and to me much better than Sperry.. I don’t remember the names of the staff members who assisted me but one was a woman, and two older gentlemen. Very helpful and accomodating; instead of repairing a sweater I brought in I was given a credit, which to me is even better, I can choose something new. But I really want to thank all the staff there, they’re all very professional and courteous and know how to treat customers! Definitely go in and look around if you want some new stuff!
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February 2020 by David G.
Always very good service here, whether Greensboro, Charleston, Charlotte, or Myrtle Beach. Really, it's great for upscale business clothing and traditional threads. Everyone here is always attentive, pleasant, and willing to assist. You pay more here, but it is worth it.
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November 2019 by Christopher Wilson
Large selection of quality clothing.
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October 2019 by Traveler
Helpful staff, just not a big selection in store
