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February 2024 by Sayda Barton
Very nice and friendly staff, highly recommend this location.
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February 2024 by Phil
Very friendly staff, fun environment
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January 2024 by glenda robinson
Nice place to go, but pricey.
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September 2023 by Mary Ellen Eva Burns
I came September 6th around 4 in the afternoon yesterday. The two ladies that were working were not that friendly. I came for my son's birthday and the lady with brown hair and bangs that helped us rushed through the whole process. She tried to skip over the heart, and didn't ask my son if he wanted to make a wish. So I reminded her and she rudely said that part is at the end. She didn't ask if we wanted the bear stuffed soft or hard. They skipped over the birth certificate, it was just unfriendly service. When you work in a children's environment it's your job to be upbeat and friendly. Then lastly when I checked out to paiy a different woman with short hair checking us out rolled her eyes at my mom several times. I will be back next year for my son's birthday because most likely these two employees will be gone.
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September 2023 by Brent Lackey
Service is great they will freely sew if plush is broken!
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July 2023 by Rhonda Waldron
Not very helpful at all. Couldn’t answer questions. We bought 2 back packs to carry the bears in they were huge and I asked can’t you adjust them to fit better. They said no. Walked NEXT DOOR to the toy store and one of the employees heard me say something about them not fitting and he said “oh I can do it for you” WOW
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February 2023 by Alicia McHugh
I took my 5 children to Build A Bear the other week since my youngest 2 have never been. Prices are pretty high which I guess is to be expected, but the reason for missing 2 stars is the lost experience. I remember there use to be a brushing, cleaning and dressing station that are no longer here. You now even have to pay for the box your animals comes home in... glad my younger ones got the experience, but we most likely won't be returning anytime soon.
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January 2023 by Christian Alexander Marion
Lea was amazing in every way! Could not commend her highly enough! She is the reason my family will be returning time and time again!
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December 2022 by Priyanka
We had visited there for my daughter’s 2nd birthday and everything was perfection the staff was super friendly n helpful. Thank you for a wonderful experience
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September 2022 by Precious Coggin
Tori whome is the manager and Rome both are outstanding employees! My children are in foster care and we have missed their birthdays since we only get to see then once a week and they made sure that they each got a birthday bear since I couldent bring them up there to get them. My children are so happy with there bears and they even wanted there birth certificates framed to celebrate. Those two alone are worth there weight in gold and should be celebrated.
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August 2022 by Amber Lee
I wouldn't suggest ordering online if you actually expect to recieve your overpriced goodies. I've had the worst experience! I ordered $40 worth of accessories for my daughter's birthday and there was no communication that they don't have one of the items and then the box sat around for almost a week before getting sent off-- and to top it off, shipping was delayed even further! $9 for shipping and it still isn't here way past the time that I paid for it to arrive. Buildabear and fedex were pointing fingers at one another, so there wasn't even any accountability. So upset!!
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August 2022 by Kaylei Perdew
Very expensive but the girl who helped us was super lovely!! I went here for my 17th birthday and had an amazing time :)
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July 2022 by Erica Trollinger
I hardly ever write a bad review (if ever) it doesn’t feel good but, It was my daughters first time going to build a bear and her birthday. The staff was just unfriendly and not welcoming. No one greeted us at the door. We were not explained what to do… We just kinda figured it out on our own..The employees were on their phones the whole time. No one was walking around checking on customers. The store was very clean, organized and well stocked. The printers were also down and no one told us before we filled out the birth certificates. And my 2 girls were really disappointed about that. We were told sorry our printers were down we could come back. We don’t live near a build a bear to just ride back up.. I really wanted to make this a tradition for my family but this experience was very disappointing. I remember going to build a bear a a child and it being so magical. I really wanted to make this a tradition for my family but this experience was very disappointing.
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May 2022 by Matthew Martin
The customer service representatives were uninterested, unenthusiastic and unhelpful...my daughter and grandchildren went to purchase and build some bears ? it is unfortunate we have to rely on customer service representatives who want a paycheck but hate what they are doing and it clearly shows. What a disappointment ?
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April 2022 by Billy White
The only employee there, which is sad, was friendly and awesome. She ran her butt off.
