-
November 2023 by Christina Page
Worst bank ever. We started with a small community bank in 2001. Survived through three mergers with other banks. But this last merger to First Horizons has been the end for me!! Zero customer service, zero loyalty to longtime members, zero consistency to their own policies. Highly recommend you go just about anywhere else. ?
-
January 2022 by Rachael Pontillo
Very friendly staff!
-
March 2021 by LaKeisha Smith
No Hassle experience, and very friendly staff.
-
December 2020 by Edwin Parker
Good bank.
-
June 2020 by Corey Baker
I have been with them since they were Capital Bank. Not much as changed in terms of this physical location. Extremely helpful and welcoming clerks. Easy to move money in and out while also keeping things confidential.
-
April 2020 by Andra Brady
I had experience at this branch on 3-23-20 that is absolutely unthinkable. In 22 years of making and withdrawing commercially, I have never seen anything close to this. They literally have a magician working at their window. I needed to make a deposit and asked if she would count the cash because I knew the approximate amount but not the exact amount. She said yes. It was a sizable deposit and it was much quicker for her to use the counting machine opposed to me trying to count many sticking bills. This is a action I frequent at my local branch and didn't think it would be a problem considering they're one in the same. She asked if I had I debit card on me and I said no but I have a doc with the account number on it. I handed her the doc and the cash(all 20's so it should be a simple and rather quick count). After she made at least 3 moves where I could see her and but not the money, then she hands me a deposit slip that is less than half my approximation. I told her this isn't right. And she, her co-worker and her manager talked to me in a condescending way and I've been a commercial customer there for over a decade. Very disrespectful. My dad has banked with this company since it was 1ST NATIONAL BANK and he opened his 1st account with them in the 1950's, just to give some family history with bank.
-
November 2019 by Daniel Jenkins
Great place to bank
-
November 2019 by Taylore Woods
I honestly recommend you don’t bank here. I started as a CommunityOne customer over 4 years ago and manage 3 business accounts here. Service here has taken a rapid downhill turn since becoming Capital Bank. Robin and her team are extremely unresponsive and they’ve made major mistakes with deposits on my account. I truly want to change banks but moving 3 accounts with half a dozen merchants/integrations is not easy. Hopefully 2020 I’ll be elsewhere. Save yourself the trouble - bank elsewhere.
-
March 2019 by Wakefield Gerrish
Worst bank ever! I received a paper payroll check for my new job and they refused to cash it. If this is how you treat longtime customers, I don't want any part of it. PNC bank is the best, everyone go there instead!!!
-
November 2018 by Roget de Percin Berendes
Robin and her Team are fabulous, fabulous!
-
June 2017 by Christy Okes
When we first moved to Greensboro, we signed up for a bank account that almost immediately got taken over by Capital Bank. For starters, they never mailed up new debit cards. When I called to complain, they said they would "rush them" to us. It took a week to get them. Their customer service is terrible, they take way too long to make any type of deposit. The website and mobile app looks like something a high school student put together. I'm constantly being told "oh, well she's new here" every time I complain about service. I am very disappointed and have resorted to continue using my bank back from Virginia just because the service there was that much better, it's worth not being able to go to a physical branch.
