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December 2023 by Lisa R.
I was the first and only person here this morning, so of course I had no wait. Guessing people are sleeping in after the Holiday. I was greeted and my key scanned by Melissa. Thank you for your help Melissa. Try not to spend half of your day at the beverage station drinking coffee!Everyone is very nice and pleasant. No one comes in your presence without speaking. I certainly appreciate that. I do not know what fragrance is in the air in here (I will have to inquire), but when you walk in, it smells just like your are in a luxury hotel. I love it! Being a person who loves all things that smell delightful, I am DEFINITELY a fan!Now, here I sit, on pin and needles waiting for the bill. lol
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December 2023 by Michael R.
PSA Notice - Just for informational purposes! Just a little context; I'm not your typical auto purchaser, as I've owned many cars and currently own a fleet of them, you can say I'm an "enthusiast!". Most of my purchases have been out-of-state, so you can say my experience extends mostly from the detailed-level of research I do prior to a purchase. With that said, I've dealt with both good & bad dealerships. This one in particular started off decent, I only say that as they attempted to charge me for someone else's already pre-configured and/or purchased "ceramic coating / tint install", which failed to work on me as I'm no newbie. Fast forward.. we (Chelsea ) closed the deal in the end (they got paid) and now getting to the point of this PSA. It's been about 30 days since purchase and they (some dumbass just woke up) reached out about some missing paperwork they failed to request during closing, which leaves me with NO PLATES! Hence stars! As tags, titling and/or state taxes haven't been paid by them. My advice: give that person a broom ! Take this info as YOU will, but if someone had posted this sorta review in regard to this dealership's titling process - it would have made me second guess my decision to purchase from them. Cheers and Happy Holidays everyone!
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November 2023 by Brantley Self
Review will NOT come down this time. First off Jamil is awesome service advisor so no fault on his part. The fault is put on the incompetent “mechanics” they have working here and the terrible management over seeing this dealership. Customer service is worse than a KIA dealership and the work that they produce is worst than a KIA dealership. Ever since Hudson bought out these dealerships from asbury, the image, customer service and quality of service has went down significantly. I will tell everyone I know that has a BMW to go to Flow or Hendricks for their needs. Hudson needs to sell their dealerships to a competent dealer.
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November 2023 by Sean O'Connor
Service tech James was detailed in his explanations of my options and friendly. You get one chance to make a first impression. This was my first service and I can tell you James is an asset to BMW for attracting and retaining my business.
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November 2023 by Richard Derrico
Chelsea Lamm made the purchase of my new BMW a very pleasant experience. She was friendly and knowledgeable, and did not engage in the machinations and nonsense that are too often the hallmark of car sales. Her support staff were also most helpful. The dealership had an extensive inventory and was a comfortable space. I highly recommend them.
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November 2023 by Usef Afande
I had the pleasure of interacting with Rassami, and I must say, it was a great experience. Although I didn't end up buying a car, she still took the time to discuss my interests and preferences, sharing valuable insights. It comes natural to her since she happens to be a car enthusiast and a BMW owner herself. She didn't push for a sale but genuinely cared about helping me find the right fit for my needs.It's rare to find a salesperson who is so passionate about their field and willing to share their expertise, even when they don't make a sale.Thank you, Rassami, for your outstanding customer service and for being a true car enthusiast. If and when I decide to make a purchase, I know where I'll be heading.
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November 2023 by Jess Mercado
Pros: mechanic workCons: communication, car detail.I took my car in for full inside and outside car detail (with particular attention to a paint stain in the back trunk), brake pad replacements, tire rotation and rotor resurfacing. All the mechanic items were addressed appropriately and I even had a video update of what is needed/ what is good working condition. Thanks for that.However, my car ended up staying 2 more days (total 3 days) in the shop for full car detailing. I was not updated about the delays until I asked about the car. I was even offered a coupon for the delays and miscommunication (lack thereof), but this was never honored. Moreover, when I evaluated my car, I realized it in fact was NOT detailed. See the pictures. There’s paint staining remaining (the one request I had) on the trunk. The trunk also was misshaped for some reason— I was not notified of this, I stumbled upon it. And there are obvious areas of no vacuuming or cleaning. It is incredibly frustrating to pay for a service and it not be done properly. I’m disappointed. Now I have this defect in my trunk thanks to BMW.Don’t get your detail service here. Just don’t, or your car will become defected. Moreover, be prepared for poor communication about your vehicle status.
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November 2023 by Shawn Panhwar
Just want to say how impressed I am with all the staff and this BMW store. Buying a new car can be exciting and very stressful. Working with Deonte and his sales associates, it was a hassle free experience with great communication and straight forward answers to all my questions. It made my buying experience that much more satisfying. Needless to say, I will be coming back in the future. But for now I'm going to enjoy my new i4 :)
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October 2023 by Roland L.
I had two very bad experiences:We had our BMW i3 for a small repair at BMW of Greensboro. They "found" and additional damage and gave us an estimate to repair same for $3,400. I had a second party look it over and they found that Firestone put on the wrong size tires in the front and rotated the rims (which are different front and rear). How can BMW mechanics not see that?The next time we took the BMW i3 in because the engine light went on. We dropped it on Monday morning. They estimated max 24 hours to give us feedback. By Friday noon they still did not finish the analysis. They never contacted us that it would take longer. Did not even call back when I called. We picked up the car and took it to a more capable shop. The BMW manager Todd was supposed to call me to discuss my dissatisfaction. Of course he did not.
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October 2023 by Noah Schomburg
Over 100 days since vehicle purchased and still no license plate or paperwork filed by the dealership to the DMV and no response or resolution from the dealership.My wife and I purchased a vehicle from the used car dealership on 6/17/23. As of 10/3/23 we have not received a license plate. I spoke to the DMV and they have nothing associated with our VIN, which they said indicates nothing has been sent/filed with them by the dealership.I have tried contacting the title clerk directly (as well as anyone else from the dealership that will answer). Calls that were picked up were handled with “I will get back to you” to which they did not, and the rest of the messages were ignored.
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September 2023 by Diana Hodges
I purchased a 2017 Mini Cooper/BMW from this dealership in June 2023.On September 26 I had an appointment with the service department because a warning light was on about brake light malfunction and my cigarette chargers in the dash and back row quit working.The warning light wasn’t on for them to see but they did double checked everything.What really amazed me is that they video taped my Mini and mentioned everything that they checked and commented about the status of the Mini.They said the brake lights were working and they did replace the fuse for the cigarette lighter in the dash. They also offered to wash my Mini, but I declined the offer because I had it washed the day before.They also have a great customer service lounge and they kept me up to date with my Mini.My salesman was Brian and Jim Hodges, sales manager have been very supportive. Melissa was my service advisor. Also the finance officer, I think his name is Jason, has been helpful with trying to find out where my paperwork is for licensing my Mini….I live in Tennessee.Thank you BMW of Greensboro of North Carolina.
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September 2023 by Nick McNeill
On Wednesday, July 5th I came to your location to test drive a 2016 Toyota Highlander. Bryan Matthews was my contact there, and he was very helpful and made it a pretty good experience. I ended up deciding to purchase the vehicle, and by the end of the night had signed all the paperwork and left with the plan to come back and pick it up once it had been detailed.On July 10th I was notified that it was ready for pick up. When I arrived to pick the vehicle up, Bryan informed me that he felt like the detail department could have done a better job, and showed me some places on the undercarriage of the passenger side that was missed. He wanted them to go back over it, however I had left work (my boss gave me a ride) to come pick it up and couldn't wait. He offered to arrange for me to bring it back to have it detailed, but I never took him up on it since I don't live in Greensboro. I overlooked the fact that on top of what he saw with what detailing missed, there was an extreme amount of dog hair located on the side of both the driver and front passenger seat between the seat and center console. Also the spring hinges on the black glass are practically orange from either dirt or rust, another miss in the detailing.On August 9th I was contacted by Jason at the BMW place to let me know that the paperwork I signed on July 5th was done incorrectly and I would need to come back to redo all of it. The upside was that I was getting a better rate, and it would delay my car payment by a month. I came in on August 11th and completed this. At this time I asked Jason about my 30 day tags since they were up... he stated that I should be ok, but keep the paperwork with me just to be safe and that the license plate should arrive quickly.On September 18th I called your dealership to inquire about my tags, because at this point I still do not have a license plate. Instead I am driving around with a 30 day tag that was placed on the car on July 5th. The person in the finance department that I spoke to took my information and said that they would look into this and call me back.On September 19th I called back because I had heard nothing back, left another message.On September 22nd I called and asked to speak to a manager. I was put in touch with a Brian, who I was told was a general manager. He stated that obviously something wasn't right and needed to be taken care of. He wanted to speak with a Karen and promised to call me back before the day was over. That did not happen.I called on September 25, spoke to a lady at switchboard, explained my situation. She passed on the message, making it urgent. No one contacted me.I called on 6 different occasions on September 27th, speaking to different people, including the same lady at the switchboard. I also spoke to a sale person. They both assured me they would give him a message that I was called and that it was urgent.I am writing this email on September 29th, I have yet to hear from anyone. This is a week after being told I would hear something by the end of the 22nd.At this time, I am still without a license plate for a car I purchased from your dealership on July 5th.I have also been informed by my insurance that they have been unable to provide coverage for this vehicle to the NC Department of Motor Vehicles.I am tired of being ignored. I do not understand why it is so difficult to simply take care of getting this process completed. You didn't hesitate when it came to processing the down payment, however your management has chosen to ignore a customer, refusing to communicate what the problem is, and has not provided any solution. It is sad that this is how your dealership chooses to operate and treat those who chose to purchase a vehicle from your dealership.I hope that soon someone from this dealership will choose to do the right thing and get this matter taken care of. I look forward to hearing your response and hope it will be in a timely manner.
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September 2023 by Nick M.
On Wednesday, July 5th I came to your location to test drive a 2016 Toyota Highlander. Bryan Matthews was my contact there, and he was very helpful and made it a pretty good experience. I ended up deciding to purchase the vehicle, and by the end of the night had signed all the paperwork and left with the plan to come back and pick it up once it had been detailed. On July 10th I was notified that it was ready for pick up. When I arrived to pick the vehicle up, Bryan informed me that he felt like the detail department could have done a better job, and showed me some places on the undercarriage of the passenger side that was missed. He wanted them to go back over it, however I had left work (my boss gave me a ride) to come pick it up and couldn't wait. He offered to arrange for me to bring it back to have it detailed, but I never took him up on it since I don't live in Greensboro. I overlooked the fact that on top of what he saw with what detailing missed, there was an extreme amount of dog hair located on the side of both the driver and front passenger seat between the seat and center console. Also the spring hinges on the black glass are practically orange from either dirt or rust, another miss in the detailing.On August 9th I was contacted by Jason at the BMW place to let me know that the paperwork I signed on July 5th was done incorrectly and I would need to come back to redo all of it. The upside was that I was getting a better rate, and it would delay my car payment by a month. I came in on August 11th and completed this. At this time I asked Jason about my 30 day tags since they were up... he stated that I should be ok, but keep the paperwork with me just to be safe and that the license plate should arrive quickly.On September 18th I called your dealership to inquire about my tags, because at this point I still do not have a license plate. Instead I am driving around with a 30 day tag that was placed on the car on July 5th. The person in the finance department that I spoke to took my information and said that they would look into this and call me back. On September 19th I called back because I had heard nothing back, left another message.On September 22nd I called and asked to speak to a manager. I was put in touch with a Brian, who I was told was a general manager. He stated that obviously something wasn't right and needed to be taken care of. He wanted to speak with a Karen and promised to call me back before the day was over. That did not happen.I called on September 25, spoke to a lady at switchboard, explained my situation. She passed on the message, making it urgent. No one contacted me.I called on 6 different occasions on September 27th, speaking to different people, including the same lady at the switchboard. I also spoke to a sale person. They both assured me they would give him a message that I was called and that it was urgent.I am writing this email on September 29th, I have yet to hear from anyone. This is a week after being told I would hear something by the end of the 22nd. At this time, I am still without a license plate for a car I purchased from your dealership on July 5th. I have also been informed by my insurance that they have been unable to provide coverage for this vehicle to the NC Department of Motor Vehicles. I am tired of being ignored. I do not understand why it is so difficult to simply take care of getting this process completed. You didn't hesitate when it came to processing the down payment, however your management has chosen to ignore a customer, refusing to communicate what the problem is, and has not provided any solution. It is sad that this is how your dealership chooses to operate and treat those who chose to purchase a vehicle from your dealership.I hope that soon someone from this dealership will choose to do the right thing and get this matter taken care of. I look forward to hearing your response and hope it will be in a timely manner.
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September 2023 by Casper Ghost
I have looked at what feels like 1000 Trucks over the past 2 weeks and dealt with some of the pushiest salesmen you can imagine, after the 2 weeks and being so frustrated and ticked off by salesmen, I went to a car lot in Winston Salem after speaking with them saying I was on my way, only to drive 30 minutes to be told they just sent the truck out for tire balancing, waited another 45 minutes and still nothing, So That’s when I messaged Chelsey at BMW Greensboro and told her I was on my way, she responded and said she would have the truck ready, when I got there she had just pulled the truck around and greeted us and introduced herself immediately, we immediately went for a test drive, and after returning, she answered all questions and was the best saleswoman we could have ever wanted, she wasn’t pushy, she wasn’t in a hurry, she was more concerned with us being happy with the vehicle and being happy customer, after we dealt with her, she introduced us to Luke, he was the same way, very polite, very professional, and very helpful and his main concern was us being happy and getting the vehicle we was after, BMW Greensboro is a top of the line dealership, I mean, they sell BMWs lol we was after a 2018 Chevy Silverado 1500 that was traded in, we love it and we left very happy and satisfied, So I am leaving a 5 star review on Chelsey and Luke, You guys are awesome, Thank you for helping us and being the saleswoman and paperwork guy (I don’t know what your title is) lol but anyways, I just hope you both feel the credit you deserve from us, Have a great week and May you sale lots and lots of BMW’s.Best wishes: James & Becky
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September 2023 by Isis Smith
I had a more than terrific experience here. I have never been more amazed at how genuine Ahmael and Chelsea are. They helped me get the car of my dreams. I just graduated and had less than perfect credit and they worked miracles! They were quick and made the process super simple. My family and I are super happy. I will definitely be back here for any future purchases. ASK FOR AHMAEL AND CHELSEA. They keep it real , I didn’t feel like just another sale, I was a real person, and they were my biggest advocates in this journey.
