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November 2023 by Shirell Aldridge
I had a hiccup with my package. I reached out, and Melissa helped resolve the issue quickly. My package was received this morning, and the driver even called me to ensure she was at the correct address. By far, this is my best experience with DHL. Very satisfied and appreciative of the help!
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October 2023 by Keania Herring
Talking about my package couldn’t be left because of the size when it ain’t heavier than got damn notebook! Y’all better get some order around that mf I tell y’all that !
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August 2023 by shawn lewis
If I could leave no stars I would. My package was delivered to the wrong address, and this was confirmed by the picture they took. I called the main customer service line, and the lady helping me with my claim was super helpful. However, the local office first tried to say it was delivered to the correct address. Several days after I confirmed that it was in fact not my house, they admitted it was misdelivered. Over a week later, and I still do not have my package. This was my kids' school clothes, so luckily I was able to contact the company I ordered from and they refunded my money. Thankfully, when I reordered they did NOT ship it through DHL express. Hopefully, whoever got my package finds it useful...
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August 2023 by Sadrera
Don't bother! They will drop your package off anywhere BUT the address it's supposed to go to! The driver could call the shipper to confirm the address and/ or simply look up the address if they can't find it and I'm sure of other ways IF there is a problem. Instead they'll check it as delivered or they'll try to act funny telling you it's "taking the scenic route". Wth? They want the company you ordered from to refund your money even though they did their job! DHL loses your package but make no effort to find it or pay you back for what THEY lost! How they are still open is beyond me.
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August 2023 by Chris Pagan
My package left this facility 3 days ago, and I live an hour away, won't expect the package for maybe another 2 days. How can a "Express" company take this long. I have a second package coming from the same country of origin and I dread it coming to this facility cause that means I'll have to wait another week for that package too. It's been 2 days and I still haven't received my tracking for that second package. DHL is a nightmare to deal with no matter where you are.
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August 2023 by Sanjay Shah
My shipment hasn't arrived yet but it's been good so far. Would appreciate if someone at Greensboro NC can expedite my shipment delivery to Fayetteville NC.
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June 2023 by Valbone ajeti
It is the worst shipping company it says it express but i doesn’t deliver important documents a week late is fast. what kinda of express shipping company is this? It spent over 3 days in germany than 2-4 days in canada and took so long to get to burlington they also left them on my porch and i didn’t even get a message that they arrived
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June 2023 by sara ajeti
I had important documents shipped from Prishtina to the US with this shipping company they lied and said it would be there in less than 72 hours but it took them over a week to deliver them and the fee was also expensive it is literally the worst shipping company
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June 2023 by hailley burton
Paid a small fortune for expedited shipping to ensure my package would arrive before I was due to go out of town. Package made it from China to Cincinnati, OH in 1 day. Made it from Cincinnati to Greensboro in a matter of hours. Has currently been sitting in Greensboro for 3 days and says it won't be here until after I leave for my trip. First email said it would arrive on the 14th by the end of the day. It is literally sitting 2 hours away from me and has been for 3 days. Just can't understand how it travels thousands of miles in one day but takes 5 days to go the last 2 hours. Now I'm going to have to spend a fortune to buy all new stuff while on the trip and all the stuff I already bought and paid an arm and a leg for the shipping goes to waste. This is ridiculous. Not sure what's going on in Greensboro but they need to look into this.
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June 2023 by Liz Celedon
I needed to send something express + international. The two gentleman that helped me at the counter were both so friendly, knowledgeable + understanding. I had never used this location before but will definitely use it in the future and be sure to tell anyone who needs to mail anything internationally about the GSO DHL Service Location.
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May 2023 by C B
Terrible! The worst of the worst! I calIed them several times about my package that I never received. Everytime I called all I got was the run around. I would give them the tracking number that they gave to me and they still couldn't tell me nothing. Terrible Terrible Terrible!!
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May 2023 by M K
For two days now the carrier kept claiming to have delivered my Mail and then jumping through hoops to DHL. The driver was also nasty to me on the phone. I recommend using a different carrier
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May 2023 by Cassandra Brown
Terrible! The worst of the worst! I calIed them several times about my package that I never received. Everytime I called all I got was the run around. I would give them the tracking number that they gave to me and they still couldn't tell me nothing. Terrible Terrible Terrible!!
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April 2023 by steve stevens
US Government needs to step in and stop this company from doing business in the US. Nothing but problems, impossible to get through to customer service, have lost a very expensive package from overseas stating delivered on a txt yet still shows at a facility. WHAT am I suppose to do?
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February 2023 by joann solina
I'm still waiting for my order should deliver yesterday but still Greensboro NC USA forward to third party agent. I'm just wondering why I my 2nd package is ups is already here my first package still Greensboro for 4 days now I can see we're is it. It's 2 hours drive we're I live.
