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February 2024 by Mark Reaves
Safety: Felt perfectly safe hereWalkability: Only a 7 minute walk to restaurants, pharmacy etc
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February 2024 by Ociris Garcia
Great overall! I book this location consistently and they have always been very friendly and helpful.Noteworthy details: Great Price! Friendly staff and GM!
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February 2024 by Della Manning
I had the pleasure of meeting and working with the staff at the hotel regarding a family in need staying there. They were all very kind and compassionate, wanting to make their stay as pleasant as possible. I want to thank them all for everything they did to make the process very easy!!
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January 2024 by Cheri K Jones
The staff was very pleasant and the room was comfy. Any issues that I had were addressed immediately. I recommend staying here. There's also a go-cart place right next door.Rooms: ComfyNearby activities: Go-carts nearby
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January 2024 by Vanessa Snyder
We stayed for 2 months. It was great!!! Staff was friendly!!!! Room was clean and comfortable!!!!! We were in room 106. They addressed every request that we had!!! Awesome!!!! Would stay here again!!!Shannon Costner & Vanessa SnyderRooms: Rooms are clean and comfortable. Accommodated all of our belongings!Nearby activities: Celebration Station is right next door. Plenty of shopping and restaurants nearby!Walkability: We walked our dog every day they have a great dog areaFood & drinks: Vending machines had good selection
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January 2024 by Jeff Grier
This hotel has terrible communication as far as deposits. There are no postings of clarity of deposits. I had to clean my refrigerator and microwave there were condiments stains in both. Large trash bags and under garments by your neighboring guest rooms. This hotel definitely needs some regrouping. I give no recommendation at all..Noteworthy details: This place is not worth staying at…..
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December 2023 by Rob Flip
Great service and location awesome people to work withRooms: Great room service
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December 2023 by Milcah
Great service and awesome
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December 2023 by Lydia Wells
Disappointing Stay at Extended Stay America on Big Tree WayI recently had the displeasure of staying at the Extended Stay America on Big Tree Way, and unfortunately, my experience was far from satisfactory. The room I was assigned was disappointingly dirty, with floors that appeared to have been neglected in terms of proper cleaning. The overall cleanliness of the accommodation was subpar.Adding to the discomfort, there was a notable lack of heat in the room. This made my stay particularly challenging, especially during colder periods. The absence of a basic amenity like adequate heating only compounded the issues I encountered during my visit.To make matters worse, I also faced the distressing problem of roaches in the room. This not only highlighted a lapse in pest control measures but further contributed to the overall unpleasantness of my stay.In summary, my experience at Extended Stay America on Big Tree Way was marred by cleanliness issues, a lack of heating, and the presence of roaches. It fell significantly short of the basic standards one would expect from an accommodation facility. I sincerely hope that the management promptly addresses these concerns to enhance the quality of the stay for future guests.
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December 2023 by JeNean Moon
The room was ok. Accessible but ok. Saw one roach. There is an undisclosed 100 deposit to be held on your card. Undisclosed as in, you are not forewarned on any booking sites as you should be. For that, it's not worth it. Will not return.
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November 2023 by Diamond Rice
This place is terrible, and rooms are not already clean you have to clean them yourself. For the floors, counter tops and bathrooms. I brought bleach, and liquid pinesaw, gloves and sponges 'spent extra money at the store'. There's also really loud people staying here for weeks at a time, causes this place to be ghetto they start to pick fights with other people staying as well. Not good, and I've witnessed the staff being rude and joining in on rude and mean behavior of people renting a Extended Stay America room here also. So it's a lot going on here. Not a good stay and I do not recommend this place especially for how much they are charging not worth the money for the staff, location and room quality.The service: it is not excellent, or good. Staff are not nice. Seems to me like staff were not awake or had to be high off some thing need to be looked into for weird, rude or mean behavior.Location needs work, not in a safe location. Being secluded and off in the back behind trees should be taken away and the building should be shut down or re owned by a different company and the police should stay somewhere near by the hotel to watch for criminal activity.Overall the hotel is a Zero to me.My room was paid for 2 weeks time which was about alittle over a thousand dollars and my stay has been bad everyday since I've arrived here 5 days ago. I've had to switch rooms and go through a process of trying to switching everyday for 3 days until I was able to. Loud noises and rude people staying here and rude staff working here.Also stay away from rooms 142, 242 and the second floor in the back.
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November 2023 by MPM COMM SOLUTIONS
Filthy and disgusting place. Strong odor in rooms , bathroom sink was clogged all the time I was there , I reported it but no one came to fix it so I had to brush my teeth in the kitchen sink. The concrete hallways are filthy, stained and full of gum , cigarette butt and trash. The wood trim around the kitchen counter was rotted , and it was not only my room , my co-worker's room was worst. And the worst part is getting here back from work , turn on the lights and see roaches all over .this place needs attention ASAP from the health department . This place deserve to be demolished down to the ground.
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November 2023 by Misty Meneses
The most horrendous hotel I’ve ever seen. In a horrible area and everything was filthy. I felt so gross in the parking lot. Immediately upon checking in the lobby smell was disgusting. I can’t even describe the smell. When I entered the room NONE of the lights worked and everything was incredibly run down and just soooo gross. I only got one picture of the horrible quality of this hotel as I was RUNNING to to check out. Stay away entirely!!Rooms: Horrible horrible horribleSafety: Awful.
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October 2023 by Susan O'Connor
So I have to say I was disappointed and disgusted by this hotel. They say checkin after 3 I got there at 3:30 and the room wasn’t ready I had to wait for another 15 mins. Many sketchy people outside. The walkways were dirty and littered with garbage. I was on the second floor. The room key barely worked. Took 3 times of putting it in before door would open. When I got inside my flesh curled. The rug was filthy with stains and something that glowed in the dark. I was afraid to take my shoes off let along walk in bare feet. The bed was clean and fine but the walls were missing things ? Like bolts and screws sticking out where something once hung. The tub was peeling where you stand and had mold under all the cracks. The door didn’t feel like it was safely locked could see light through cracks in door. Signage reads don’t leave valuables in car. Sketchy area. Very loud go carts next to it running until midnight then right on top a freeway with traffic noise. Didn’t sleep a wink. Then to top it off, a $100fee hold on card in case you break the room up! Wasn’t worth the money they asked for it. Will never go back. Nothing like the photos. Thank goodness I only stayed one night.
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October 2023 by Ariel Gravelle
Absolutely horrible hotel! DO NOT BOOK here. I booked a room 2 weeks in advance and paid for it. I got in from out of state and they did not have my room. They were unapologetic and unhelpful. They basically told me too bad we don’t have your room. Unforgivable customer service!!! I don’t know where I am going to sleep tonight.
