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February 2024 by Lily Vaughan
The service at Firestone is absolutely dreadful. Avoid taking your car there for any maintenance. Despite making appointments for an oil change on two separate occasions, we ended up waiting for two hours each time with no service rendered. After being promised a free oil change and expedited service on the third visit, we still had to wait for two hours. They claimed to have topped off all fluids and rotated the tires, but upon inspection at home, we found the antifreeze and brake fluid levels low, and a missing tire cap. Additionally, they neglected to replace the service sticker on the windshield. This level of incompetence is infuriating, and I will never return. They deserve a 0-star rating.
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February 2024 by Gregory Sykes
Service was friendly and very quick. They are conveniently located right up the road from work!
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February 2024 by Jose Gabriel Aguirre
Why did it take 4 hours to do a simple inspection after I came right after opening
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February 2024 by John Smith
These guys are very slow. Ive been there once for an oil change a year ago and tried them again today. What makes it worse is they don’t care that they are so slow. 3 hours for an oil change and almost 5 hours for new tires. I’ll never go there again.
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February 2024 by Celestine Harper
Firestone Downtown replaced our Axle in the front. This was over $1200 A week later the Axle came loose and we had to tow ot back to firestone. They fixed it but tell us a ring connected to the Axle that goes into the transmission failed and we needed to have it towed to a transmission specialist to put that ring on. Yet when we asked for the ring that failed they couldn't produce it or refused to be liable for the ring repair. The ring was there when they put the 1st Axle. We towed the car to a transmission shop to find out that piece was $800 without labor. Upon getting the ring fixed they had to order another Axle because the Axle firestone replaced for a2nd time still isn't fitting right and now it's going to cost another $1500! I Ive had my account since 2014 and I will no longer be a patrron!
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February 2024 by Colt Brakefield
Customer service was top notch! Had a great experience and great service. Thank you all!
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January 2024 by Noel Looney
Straight up answers and good staff.
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January 2024 by T Martin
Looked out for me when I had the wrong part wasn’t fixed all the way but better than at first . Antonio helped me a lot at check out and Allen did a good job with what he had to work with
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January 2024 by Hannah Purdy
Terrance is the best! He was extremely helpful with both of our cars and went above and beyond to make sure everything was handled properly. It’s always a nice feeling to be able to someone with your vehicle. Highly recommend this Firestone over any other, as we have been to several and have never had an experience as nice as this one.He deserves a raise!I’m sure the other employees are just as nice. I do commend them on how fast the work was completed, and done properly!Thank you for all of your help!
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January 2024 by Shauna Baker-Karl
Terrence got my car in for an urgent problem same-day and had it fixed right away. I appreciated the kind and prompt service, and I got it back in top shape!
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January 2024 by appraizr
Great service! Efficient, friendly, and convenient!
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January 2024 by Beverly Dickinson
Needed to get the general 100,000 maintenance done on my car and Terrance and his guys were able to help me out! I was expecting it to be much more expensive than it was but the quote for everything was very reasonable. After checking my car out, Terrance called me and explained what all they recommended and it honestly wasn't anything that I wasn't already expecting, so I don't feel like I was getting ripped off or anything. Great communication and great customer service! I will definitely be bringing my vehicle back here!
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January 2024 by Legacy Valuation
I have a job where I often have to drive onto construction sites. Picked up a nail in my tire and this firestone was able to fix it for me and get me back on the road in no time! They not only fixed the tire that had the leak, but also checked all the tires and apparently i had a nail in another tire also. They recommended tires in the next couple thousand miles, but weren't pushy about it at all, just let me know how much time I had roughly. Will be looking into getting some tires from them in the near future. Very friendly staff and clean comfortable waiting area and bathrooms.
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January 2024 by Amanda Tuttle
Great experience! Came to get my oil changed and was greeted as soon as I came in. Was told it would be about an hour and a half and it was only slightly over an hour! Which was nice because I was waiting with some younger children. Staff was very friendly, helpful, and efficient! Also reasonably priced! Much cheaper than the dealership! And every time I feel like it needs aligned, they check it and align it if necessary - the lifetime alignment has been an awesome deal for me!
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January 2024 by Pamela Mosley
Staff greets you, always a pleasant and peaceful office no matter which one I go too inspite of what my bill may be. Great service all the time
