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February 2024 by Joshua Bowden
I loved the customer service, just they were willing to work with you and if I had any questions they answered and explained what they did to my car, I would definitely recommend Firestone to anyone I know
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February 2024 by K Hicks
The repair was thoroughly explained with the bad part shown to me.
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February 2024 by Scott
They replaced four tires a few months ago on friends car. He had a low tire and took it to them for repair. They would have to order the tire, so they filled the tire with air and let him drive the car. He had a flat a mile away and we could not get the lugs off to put the spare on. Deplorable!
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February 2024 by marichia perkins
Tracy the store manager has always taken care of all his customers every time I had to come for Servicing of my cars. Always the Technician(s) have given expertise work.This is the Firestone on Pisgah Church Road.”
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January 2024 by Rasheedah Grant
Service is always impeccable and top notch
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December 2023 by Lauren Ingold
They always take the best care of me and my car. Customer service has always been great and I have been happy with my tires.
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December 2023 by Mark Hayes
Because they got me in at 5:40pm even though they closed at 7pm and had my oil changed with a new filter and replaced my headlight and had me out by 6:30pm. Great fast service
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December 2023 by Sheila O'Shay
Wonderful customer service, knowledgeable technicians. Reasonable prices for car maintenance and repairs.
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November 2023 by cassie
i have been procrastinating to get my brakes done and in a crutch it became crucial that i get them done immediately to accommodate my lifestyle. i have had some work done at this location before and had a decent experience. when i went this time i dropped off my car for an inspection which took a little while because i was doing a same day appointment and i also did it on a saturday. i finally got a call with a quote for my brakes which was $605 for the front brakes and a brake fluid exchange. because i was in a crutch i called my grandfather to assist me with paying for it and he said that was too much and that i need to look elsewhere. i asked my grandfather if he could call and let them know i wasn’t interested and he said he would. i arrive back and i see my car in the bay and “up in the air” for lack of a better term. i walk inside and let someone know that i wasn’t interested and he says “well that would’ve been good to know” after he made his snarky remark i apologized because im assuming that my grandfather did not call and that they can take their time to bring my car down. it was not my intention to waste their time as i know they have other customers to assist however, the snarky remark made me and grandfather so happy we did not give them our business. my friends and i come here because its close to summerfield and is reliable in a crutch.. but i will not recommend anyone go there. just because i do not want service from your company and we make a mistake on our end does not permit you to be rude and snarky. i do however recommend that anyone looking for affordable brake work to be done go to Express Oil Change all of the locations (Battleground, Westover Terrace and Main st) quoted me the same price which was a tiny bit cheaper than Firestone and also the location I went to offered me a discount for inconvenience. Along with doing my service same day.
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November 2023 by Alex Saenz
One of the few shops around that has an in ground alignment rack for lower vehicles.Friendly staff, reasonable prices, and estimated time to completion was accurate.
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November 2023 by Wanda White
My experience today was a mixed bag. Trust is very important when it comes to your car. When you find out that you have been lied to more than twice in one day about a service that has been done, I have decided to take my business elsewhere.. There’s one manager that I trust, he was upfront all the way. But one guy in particular, , I have my doubts about. He told me twice that something had been done, when clearly it had not. This is my last visit. My family members have also decided not to give their business to this location. They had warned me about this one
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September 2023 by Colten Brooks
Unreal the lack of communication from Will here. Authorized additional work to be done without my approval. I had to wait an extra two hours for work that I never would have approved. It is a fleet vehicle so I didn’t have to pay for it but its basic principles. Not coming back.
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September 2023 by Daniel Edwards
Always give me good service and not only that I believe that they are honest and trustworthy! Never known them to mislead me or tell me I need something I don’t need. As long as that continues I will give them my business.
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July 2023 by Allen S.
Management needs some review. Also, how does an auto shop not know the NC safety inspection requirements? Please study up or find another job.
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June 2023 by Daviana Whidbee
They told me they accept a cashiers checks before I went to the bank and also was told to call the business while in the bank to be sure the bankers check was made out correctly. When I arrived back at Firestone they advised me they will lot accept the cashiers check and the manager would text the associate back but he would not answer the phone calls. The manager of this store was aware of the situation , also I was told my car would not be locked up overnight because most of the associates were gone and I cannot have my car until Monday since they are closed. Apparently they would accept a personal check, not a bakers check which is certified, and they will accept cash. I do not understand why I was told they DO accept a certified check but when I arrive with my payment I was unable to get my vehicle back. They have provided terrible service and I highly DO NOT recommend!!!! There is no reason I should come for a service for my car and now am unable to access my car. Terrible experience and I will take this further.Service: Tires
