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February 2024 by Lauren Stefanski
It had to be in September or October (will find exact date if need to know) that I went to this Firestone location to get an oil change. While there, they let me know that one of my tire’s tread was in rough shape and advised that I not drive on it anymore. So I took their advice and asked them to put my spare on for me. I waited there a decent amount of time, but not too long or anything. But I could tell they were behind schedule since my appointment was taking a while. They changed my oil and switched my tires so I left, didn’t think much of it. However, I went to the dealership recently in January. While in attempt to rotate my tires, they couldn’t get the tires right off because the tires were screwed on WAY too tight. They explained to me that the last place I took it must’ve been lazy and used the wrong tool to put the tires back on to save time. It cost me $200 in labor charges just for the dealership to remove my tires. I should’ve called this Firestone location and had them pay for this because it was their wrongdoing. You trust somebody to do something the right way especially when they suggest it and you get jipped. Don’t go to this location if you’re looking for a place with employees with integrity because this is not it.
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February 2024 by Dr. Shawn Dalton-Bethea
User friendly appointment scheduling for the Battleground Avenue GSO location.I was there for less than 1.25 hours.Issue with my right front tire was resolved without replacement. State inspection went as expected.
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February 2024 by Johnny Martin
Wife's tire sensors was broke by them they wouldn't fix it STAY AWAY FROM THIS PLACE!!!
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January 2024 by Casey Younts
Good job. Good service. I enjoy talking to the staff.
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January 2024 by Carter Williams
Brought my wife’s car in for a much needed service. Dino helped us at the front desk and was extremely knowledgeable and informative. All options were clearly laid out and there was no pressure to accept any additional services that were offered. In and out in an extremely reasonable amount of time.
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January 2024 by Mark Hunt
Great service great prices they work with you
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January 2024 by angela butler
I am always greeted promptly and professionally. The staff listens and truly gives good advice and tips every time I go. I trust them with all 3 of my vehicles.
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January 2024 by Timothy Stream
The manager Jamison was very helpful and the mechanic did a great job fixing our Honda Civic I and they did it quickly and at a honest price
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January 2024 by Robin Priddy
They're always very professional and helpful.
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January 2024 by Felicia Davis
I came in as a walk in. Told them my problem. I waited for my car. He kept me informed of what was going on. I ended up needing a full set of tires. They put them on got my car aligned and I placed the full amount on my firestone card. They pulled the car to the door (I'm assuming because it was dark) I was happy with the service and felt safe to leave and head home
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December 2023 by Eric Ray
Fast and friendly service. Offered reasonable recommendations for maintenance with no pressure to have them performed.
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December 2023 by Lewis M Smith
The staff and mechanics are wonderful. Treat you great and really take pride in there jobs!
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November 2023 by Adolph Cummings
Went to this service station for the first time on Friday. Talked with Ric b4 I went to have some tires put on and an aliment done. Ric was very helpful the co worker didn't seem to me to be as friendly. He didn't smile and didn't seem to know how to be kind but I was helped by Ric . Plus the guy that worked on my truck was very friendly and helpful as well. I really had a pretty good experience my first time visiting this service station. O and the little lady was very nice and helpful as well. Thanks guys I'll be back to this station again.
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November 2023 by Adriana Ayala
Came here in May due to an oil leak. They told me they had to replace the valve cover gasket. A month later I was STILL having a slow leak. Took my car to the actual dealership and they told me I needed to replace the valve cover gasket and showed me exactly where the oil was leaking from and the puddles of oil sitting there. How do I need to get this replaced again months later. We have pictures of what Firestone did not do. Unacceptable. I should be entitled to a refund or at least partial refund since I have to get this replaced months later. I will never come back here. I will have to contact corporate since I spent almost $400 for absolutely nothing.
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November 2023 by Myra Palmer Macklin
I’m shocked because I’ve been here several times in the past the Firestone on Battleground in Greensboro and was satisfied, but I went in to purchase new tires. I was one of the last customers so it was dark when I left, the next morning I went to go to the grocery store I noticed a lot of white stuff on my tires it looked like white paste all over my tires . I went back and spoke to the manager I told him I was there yesterday getting new tires and woke up to this mess , he got a rag and spray and started whipping he turned to me and said we don’t clean tires and I replied I didn’t come to get them clean I came to purchase new tires he replied it’s just lubricant , but it was on all the tires a mess. I ask were they under new management he said yes. I noticed now all the tires have this white lubricant on them … had new tires before never seen this happen ?
