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November 2022 by intothemystic
I prefer banking with this locally owned bank over all the mega big box nationally owned banks out there. It's nice to speak to someone at the branch instead of a call center! Elm St staff is always kind and knowledgeable with good customer service. I've been with 1st Citizens for many years and never once had a negative experience. If you buy local, may as well bank local too.
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November 2022 by Into TheMystic
I prefer banking with this locally owned bank over all the mega big box nationally owned banks out there. It's nice to speak to someone at the branch instead of a call center! Elm St staff is always kind and knowledgeable with good customer service. I've been with 1st Citizens for many years and never once had a negative experience. If you buy local, may as well bank local too.
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February 2021 by Sharelle
The worst experience ever with a bank! We are in the middle of a pandemic and yet we have to deal with banks stealing our money. Holding charges to charge late fees and then managers at banks not even caring. If you happen to check this before setting up an account with them... run and find another bank with people who care. These people do not!
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February 2013 by Rich Reynolds
Consistently friendly helpful tellers, and the managers are just the best. They have been effective problem solvers I would recommend this bank as a top choice because of the quality and dedication of everyone working there.
