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January 2024 by Keith Gibson
My experience with Floor and Decor in Greensboro, North Carolina, on 12/28/23 was disheartening, especially considering my $700 investment in 11 heavy boxes of products, plus thinset and grout needed to complete the job. Despite the challenging task of loading items ranging from 50 to 70 lbs each, my daughter and I experienced zero assistance from the staff. To add to the frustration, despite placing the order a day prior, 12/27/23 there was a lack of awareness, and no one took the time to investigate the issue. This absence of support raises serious concerns about the company's dedication to customer satisfaction. I would not recommend this company to anyone.
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December 2023 by Mamacat W.
*UPDATE* Went home and ordered a sample and it is nothing like the other two photos!! Wtah is going on? I have an appointment Tuesday with Debbie. Hope she has some answers for this catastrophe! The grain doesn't even match with the sample. This is embarrassing ?Selection was not available. Disappointing to say the least. Do they look alike? Nope!
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November 2023 by Zaria Johnson
Decided to go here to get tile for the bathroom what I went in to get was more matte than I wanted to get I seen a sign a few spots down that was only 26 cents more and was polished it was called Venato II I counted the spots to make sure I picked the right price because I can not see very small print. I was ready to buy and a team member politely started to load them up and he couldn’t find the box I requested so the display was in the incorrect spot I ask well since it’s not placed properly and based on the larger print signage that did not specify the texture or size for me to even differentiate which one was which he explained if it was up to him he would but it’s up to the manager so I asked him he said we can’t do that I said you can but you don’t want to he said it was a simply mistake I’m like ok we’ll y’all should at least specify something on the larger signs so that people like myself that can’t see smaller print can tell he said that’s the vendors that do that I’m like ok well people that are visually impaired need to be compensate for too like that’s not fair he said well thanks for letting me know and proceeded to walk away I stopped him and asked why are you walking away and they still aren’t in the right spot and then he changed the display. I know it’s managers discretion but the attitude and carelessness about what needed to be corrected was unprofessional. The prices are good though so I guess that’s good
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November 2023 by Brian Conlon
Tremendous selection of tile products. In a well laid out, clean, well lit warehouse. Helpful staff at reasonable prices. I bought tile for a small bathroom, and a sales associate helped me find the grout in the right color that I was going to need. I would recommend Floor and Decor when looking for your next flooring project.
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November 2023 by Tyler Simon
This store is so helpful and always carries inventory that is critical to my business. Raymond specifically, an associate there, has been beyond helpful multiple times I’ve been there but everyone there from the cashiers to those looking in the back for inventory not on shelves are awesome. It’s my go-to place for all my projects.
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November 2023 by Marc Gabriel
The store didn't deliver my order after getting a confirmation. I had my guys on the work site waiting on it. I called customer service but they transferred to the store. The girl I spoke to was very rude, unprofessional, and ignorant. She said their server was down and hung up on me. If I had an employee that worked for one of my companies that treated customers like that I'd fire her right away. I won't be shopping at this store again. I renovate 5-8 homes a month. I'll be giving my business to someone else even if it cost more.
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November 2023 by Heather Perkins
We purchased backsplash tile for our kitchen from them online a couple years ago. Their customer service person was very helpful in assisting us with the order process. Shipping was fast and easy.
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October 2023 by Tammy M.
We stopped by on a Saturday morning. Was concerned it may be crowded but we did not encounter a crowd. We actually didn't see hardly anyone as far as staff went. I had to go back up front and ask the cashier a question because we did not see any clerks anywhere on the floor.Be advised that anything you buy has to be hauled by YOU !!! They offer delivery but it's expensive and done by a third party.We needed tile and flooring for a new home build. Found a few patterns that we liked. But honestly Home Depot and Lowe's have tons of flooring available online and they will deliver for FREE.We may go back and get one particular tile that I liked. But we would have to rent a truck if we bought it all here and get it back to where our build is.
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September 2023 by Melissa Furches
JJ M. helped us last night and he was fantastic. We arrived 30 minutes before the store closed. We knew what tile we were purchasing but had questions about the grout and the edging and a couple of other materials we needed. JJ treated us like he had all the time in the world and didn't rush us at all. He explained everything to us and asked questions to make sure he guided us to exactly the products we were needing. Even checking out at 5 minutes after the store closing, the lady who rang us up was friendly, the employee who was guarding the door to let us out was friendly. We took a cart out and the employee who came to get the cart back from me wished us a good evening. Given the end of the day, we expected to be rushed out the door and this was not the experience we received at all.
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September 2023 by Helen Bekele
The customer service experience I had at this store was impeccable. Raymond was very helpful in getting the information I needed for my Cafe project. He was able to interact with multiple customers in a very professional manner.I have been to Homedepot and Lowes and the selection and service I received from Floor Decor is unmatched.
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September 2023 by Jose M.
Amy Daniel, (Deco Manager)!!! Let me just start by saying you guys made a great decicion on hiring her on! She deserves the recognition and shout out! I'm a pro with Floor and Decor my company name is, J's Remodeling & Business Ventures Llc. We are based out of Asheboro Nc. I was scheduled to pick up an order on a Sunday but things changed so we had to move the pick date for Saturday of that same week. When we showed up they where swamped with customers picking up their order. Mrs. Daniel took care of organizing every crew member to move the orders out quickly and efficiently! So quickly I might add that while she was taking care of other customers, she had other crew members picking out our order. Despite us showing up a day early and them being swamped she still managed to get us in and out in 45 minutes!
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August 2023 by Steve Floyd
Recently We acquired Black Marble Curbing, Black Marble Corner Seat, Black Corner Trays to complement a White Subway Tile Shower. Turned Out Fabulous for The Customer, and Floyd Remodeling.
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July 2023 by Felicia Doyle
After taking on a big project, we decided to give this flooring place a try in lieu of HomeDepot or Lowe’s in hopes of more help, information and better customer service. BIG MISTAKE. Upon arrival it was impossible to find anyone to help us. Employees were everywhere playing around and no one gave us the time of day. Customers have their dogs with them, even though they aren’t service animals all over the store. In My photos we originally purchased #2 the Stockenbridge Oak color. Well I laid ONE board and decided it looked nothing like it did at the store. So I wanted to simply exchange it it for the lighter color. Notice how on display they are the same price.5 days after our purchase, my husband and I are separated due to a business trip. He doesn’t have the receipt and he doesn’t have my card used to purchase the wood. I called and simply asked if I could exchange the color since it was the same price. The girl on the phone assured me it was okay. (We drove 3 hours round trip, 1.5 hours one way two times at this point)When my husband showed up approximately 4 hours after I spoke to someone on the phone to do the exchange they charged my Husband $120 more dollars. They made him ‘return’ all the wood that was unopened; unused; in perfect condition for $63.00 per box when we had paid $70.64 per box 5 days prior. Then they sold us the other color at $70.64 per box.My husband left, and I called the store to speak with the manager. The manager wasn’t helpful. Wasn’t compassionate. Didn’t apologize. Didn’t even say anything really besides him wasting myTime on the phone trying to find my receipt. I explained to him we didn’t create an account for a phone number because we live so far away.Stay away from this store, they provide nothing Lowe’s or HomeDepot can’t offer. Total waste of gas, time, effort and money. The worst customer service I think I have ever received for any product ever. Their product is not special and their lighting is deceiving as you can see in the photos it doesn’t even appear close to the display.
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July 2023 by Cassandra Mayer
What a great experience start to finish. My first trip to the store was just to look around at options and I encountered one installation rep who stood to gain nothing from our DIY kitchen backsplash job, yet he was so engaged and helpful in my pursuit of options. I bought a sample tile and left. A few days later I returned with my husband to hopefully hone in on something we both liked, which we did and again, had helpful advice and suggestions from a helpful employee on how much product to buy and suggestions on the other supplies we would need to complete the project. We purchased the tiles and were on our way. Today I returned to purchase the needed installation supplies and again, received so much help and suggestions. Everyone who helped me seemed genuinely interested in MY project! Veronica, among others, patiently and with care, spent time with me helping me make important decisions about grout color, edging options, and design ideas for above the stove. Absolutely exceptional and unheard of customer service start to finish. Thank you for everything. I will be back for flooring and will recommend you. Great job Greensboro Floor and Decor!!!
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July 2023 by Ryan Beck
Place a 5000 order in April 11th and almost 3 months later still not delivered! I am constantly told by the manager my order will ship out, and they will call me when it does. No call no emails! I always have to call to get an update that will be false anyway! Save yourself the headaches and go to Home Depot! They put orders up for bid so they have no idea who or when it will be picked up! Horrible customer service