-
December 2023 by Jonathan Reich
Several weeks ago I bought some Footlocker shoes online from Footlocker's website. All I wanted to do is return them, and Footlocker's website says you can return shoes to a local store.First I went to the store at Summit Avenue. Very poor service. I arrived at 6:56 pm and just wanted to return a pair of shoes I had bought online. The store is supposed to close at 7:00 pm, but the three employees inside had already locked the door. I was told to come back tomorrow morning.I then drove across town to this store, the Footlocker in Four Seasons mall which was still open. At that store I asked to return the shoes I bought online, but the store refused to accept my return (even with the original return authorization label from the website). (In contrast, I've had excellent service buying shoes at a competitor store in Four Seasons mall recently).What is the point of having brick & mortar stores, if you're not going to let people buy online and return locally?I also emailed Footlocker when this happened, voiced my concerns, and it has been more than a week with no response at all.
-
November 2023 by Rho Clarry-Strawn
We have mixed feelings about this store. The one woman helping us was amazing 100% but her co-workers not so much. We came in late looking for shoes but couldn't find any I liked in my size...seems everyone wears 9's. The young woman handling the shoes definitely needs a raise or a promotion because she was helping at least 5 customers while her co-workers looked on. Hopefully she gets the recognition she deserves. ??
-
November 2023 by j. Qwest
Just did a walk through, not enough ambition to make sales for anyone that walks through the door, poor judgement based on appearance. Need more motivated sellers that's money motivated...You lose by worrying about who looks like money and who doesn't anyone that walks into your store location is looking to be sold if the hustle ain't in you it just ain't in you. And your entire sales team failed!!!!
-
October 2023 by K P
The associate was very friendly and professional.
-
August 2023 by Martina Echols
Unable to get through when calling. Also, the store in Greensboro is not professional. What happened to uniformity to decipher between someone in the streets and the person who's working there? The people are nice, but need professional tips in my opinion.
-
August 2023 by Michael Harper
Nothing like foot locker love it always ??
-
July 2023 by Ana Page
They were very helpful
-
June 2023 by Darrena Strawder
They literally came through on my son’s graduation day!!!! Y’all rock for that staff was cool.
-
March 2023 by Chelle
The shoes are amazing and they have some great deals!
-
February 2023 by Mikey
Staff helpful could be a lil more friendly tho.
-
February 2023 by C Harris
I've gotten too old for this site lol. Young kid life it
-
January 2023 by Tiffany
Got my kids shoes. Good place to get shoes
-
October 2022 by Faith
The attitude I had to deal with from the guy that was checking me out was ridiculous. This guy acted like he didn't want to help me. He literally acted like I was bothering him and I don't even know the guy. If I would've recorded him like I started to he probably would no longer be employed there. He'll be the reason I never order from Foot Locker again. That was the worst customer service I've experienced. Everyone that works here acts like they hate their job and life. If you don't enjoy what you do it's simple quit. Because they act like you owe them something when we're shopping to help them get a check. When it's busy they're all over the place and ignore who they want to.
-
October 2022 by Jack “Aceuvhaze” McGee
Excellent service and good deals on the cargo pants
-
October 2022 by Jason LOVE Downey
Uncool looks from staff, safe atmosphere
