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December 2023 by Shaunta Sulton
We were very pleased with the service and communication with the shop after our wreck on 85 North! Gerber made sure we were aware of the progress with our car. Very communicative and answered all of our questions. Our car looks great too. Thanks Gerber!
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October 2023 by Tammy Shearer
I was involved in an accident in August. Allstate sent me to Gerber Collision & Glass off of Sunshine Way in Greensboro, NC. The ladies upfront confirmed my appointment the day before I was scheduled. They kept me informed as the process progressed, but unfortunately, my car was considered totaled and I had to go collect my personal belongings and the tag to turn into DMV. The ladies up front were super friendly and personal and gave me a screwdriver and told me to come back if I had any problems. It started raining as I collected my things, before work, that morning. I got everything out of the car but I was unable to get the tag off. I went back up front and told the ladies. They told Charlie. Charlie told them to tell me to come back when it wasn't raining. Seriously, the man said that. I went early before work and explained that I work in Downtown Greensboro and Gerber is out of my way. He still refused but Susan put on his raincoat, took the screwdriver, went out in the bay, asked another guy to do it. He also refused ... NOTE: I could have pulled that car into the dry bay. It was drivable .... so, Susan, God bless that Angel, went out in the pouring rain and got my tag off for me, with me on her heels for support. Charlie told the girls to call me and ask me not to leave a bad review. His boss had him call me to apologize, but it was so lame. "I am sorry is I offended you in any way, shape or form, Ms." PLEASE!! Told me to come back when it's not raining!!! Would he have told my grandmother that? How about my daughter? Or, the Partner of the law firm I work for? It was terrible customer service and a terrible way to treat a human collecting their belongings from a totaled car, period. Charlie did not care about anything but my threat to leave a bad review. Don't take your car there if you have options. The man really shouldn't be representing that company, at all. I begged him to get up off of his butt and go get my plate off instead of the woman up front. He snickered at me. Thought it was funny. Don't go there if it's raining, for sure!
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October 2023 by Joni Coleman
Susan and Charlie went above and beyond with not only their customer service but also their empathy for me as a human being. I came in with a broken mirror that occurred when i was trying to avoid a head on collision. They went the extra mile to ensure that I was not going to spend an arm and a leg on getting it fixed. I will always be grateful for them and all they did to make sure my car was fixed. :)Services: Painting
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September 2023 by Ryan S
Had work done which looks fine. But I picked my car up to find somebody had stolen over $50 of change from my center console, emptied pill bottles, gone through and removed my venter console into the passenger seat and also removed all the items in my back seat storage across the back seat. Clearly looking for more items of value to steal. The manager claimed he didn’t think his people did it and that they left cars unlocked in their lot. But my car auto locks so without the keys in hand they wouldn’t have been anyone else inside of it. They said they will reimburse me through gas receipts however I’ll provide updates if they make it right. But this is a warning to anyone to COMPLETELY empty your car before trusting Gerber Collision with it.
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September 2023 by Jerry Ivey
Took my car in for 4 days. Someone there went into my sons console and stole all the change he had in it. If they are hiring people who will steel, how can I trust them with doing anything they say. I had my insurance remove them from being a preferred body shop.
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September 2023 by Norma Rodriguez
Amazing service. Fixed my Cadi quickly. Facilitated my rental. Great communication
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July 2023 by Wendy Walser
Car was damaged from falling branch. They worked seamlessly with my insurance, got an appointment quickly and had my car back to me in a week. Friendly folks and would highly recommend.
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May 2023 by Layton Woodcock
Very satisfied with Gerber and would highly recommend them.They made all repairs ahead of schedule. Also, I really appreciate their keeping me informed of the status of my vehicle. I received calls every Tuesday and Thursday with updates.Services: Painting
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May 2023 by RG
For well over 17 years, I've trusted no one else but Gerber for all my body work needs. From dents in car doors to full-on frame damage, Gerber shines in fast, safe, and reliable work. And they do it with a smile and great conversation, best customer service in the business. See before and after of the last incident
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February 2023 by Christina Davis
They handled my car with care and kept me up to date on the services they were providing.
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December 2022 by Drew O.
Charlie referenced my first yelp on the phone to me in a completely unprofessional way. Long story short they had my car a month and did more harm than good. They gave it back to me and i drive it back to NJ where the door, headlight and electrical system are being worked. Leaving this place i saw another customer bring her car back with an issue. I wouldn't recommend this place to anyone.
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December 2022 by James Holder
Such a nice office attendant.. very happy
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November 2022 by Mackenzie Long
My car was sent to Gerber collision and glass for assessment after an accident, and unfortunately, although it was totaled the customer service that I received from Susan at the front and Paul in the back was phenomenal. Both Susan and Paul are extremely sweet and accommodating, and went above and beyond to help me collect the remaining things I needed for my vehicle. I genuinely appreciate their help and sincerity in what they do!
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May 2022 by C B
I had damage done to my van and Gerber did an amazing job getting the car back to normal in a timely manner. The front office gal kept my informedof their process all along the way .I highly recommend Gerber for any auto repair.'Services: Body & Trim
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May 2022 by carol blankenship
I had damage done to my van and Gerber did an amazing job getting the car back to normal in a timely manner. The front office gal kept my informedof their process all along the way .I highly recommend Gerber for any auto repair.'Services: Painting
