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January 2024 by Michelle McDaniel
Very pleasant and informative from start to finish! I definitely trust this team on car care needs and concerns and you can guarantee being satisfied and educated once your business is done for the day.
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January 2024 by Debbie Nance
Great service with great knowledge. I'm always satisfied and very comfortable that they give extra care for my vehicles. The customer service is beyond awesome. Wouldn't trust anyone else
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January 2024 by Jeanne Reyes
I needed a quick inspection yesterday so that I could make it to DMV before they closed.I was told go to Greese Monkey on Burlington Rd. I did, wow the service was so quick and the gents there were just awesome, kind and made me feel important!! Kudos guys impeccable time and service!!
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December 2023 by F. Osborn
This was my first time visiting grease monkey. Jimmy and his team was very helpful and courtesy. I will be back. Thank you.
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December 2023 by ABBA Design
Awesome experience! Great customer service, attention to detail and fair pricing.
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November 2023 by Alyssa Embry
Mikayla made a usually daunting experience easy and enjoyable! I didn't feel pressured to get anything extra and she honest about my car needs :)
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November 2023 by Veronica Battle
I went for an inspection. The process was completed quickly. The service technicians were awesome They were so polite and professional.
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November 2023 by Tom Hodges
***Edit: Adam, the regional manager reached out to me after I updated this review and has been working to make things right and fix the mistakes made earlier this year. I'm also told most of their team including management has changed. Updating to 3 stars for effort for now and will update again after I get my vehicle back.***I should've posted this review a long time ago. In February, I went in for an oil change and to get a tire patched. They up sold everything possible, took literally all afternoon and then some to do the work, and left my car in a mess that is STILL not sorted out after 2 additional visits to have them fix their mistakes (which they had the gall to charge me for).If you're not familiar with Grease Monkey, they do everything they can to upsell you this, that, and anything else they can think of. So, while I was getting up sold on my already high priced oil change, the guy asked when was the last time I had a tune up - well, I honestly couldn't remember. So I said, sure, go ahead and do it. This was after I was told the tune up would add maybe half an hour and I'd be out of there in an hour or so. This was at noon.I didn't leave until about 5:40pm. After asking them repeatedly what was happening, and being reassured over and over again that it was "only going to be another 20 minutes" or "another 10" or whatever, I finally got my bill. Wow. About $600 for the privilege of being held captive for the afternoon - I would totally get the time required if told accurate information, it was the continual "just a little longer" that made it infuriating.But that isn't even the beginning of the problem. I finally got my keys back and hopped in to drive home. The first red flag was that someone had left a clipboard with their paperwork in my car. Sloppy, but no big deal. But then, about a couple hundred yards down the road I saw that my dashboard was lit up like a Christmas tree. Check engine, and 2 lights (one flashing) advising that my skid control system was offline. And when I got out I saw they had failed to replace the valve cover on the tire they patched. All in all, I was pretty unhappy.Obviously upset, the next day I took it back and asked to speak to the manager. They were slow then, with no vehicles in the work area. I explained the problem and my severe disappointment, and they got my car in immediately. After lots of futzing around, they told me that the indicator lights were due to an EVAP code. "Ok. Great. It wasn't like that before you touched it yesterday so please fix it." However, they couldn't. All they could do was reset the codes. This was after another 3+ hours of my time being wasted. And they had the audacity to charge me $17 and act like they were doing me a favor. And once I got back to my car - still no valve cap on the tire. At this point I could've torched the place and not thought twice, but instead I calmly went back in and got the valve cover.Resetting the codes did nothing, as expected. The next day the same lights were up again. So a few days later I ended up going back. Again. To try once more to get them to fix the mess they had made of my car. Another afternoon totally wasted. This time they claimed my gas cap was causing the problem. Not totally implausible, but somewhat unlikely, and completely wrong as it turns out. After selling me a new gas cap (that I don't like half as much as the original), and charging me $10 for "installation" (really?) the problem did not go away.I should've gone back over there and held their feet to the fire but at this point I'm just so over it. I can't bear to spend another hour in their stinky little waiting room waiting to be disappointed and overcharged again. I'll have to find a competent mechanic to finally solve this so my car can pass an emissions inspection, and fully expect to be out another $200-$300 when I do.The kicker is that during my time in their shop I heard no less than 3 other customers coming in about
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November 2023 by wendy neely
Highly recommended top notch service. My check engine light came on and I had no idea where to go because I do not have a regular mechanic anymore. Lucky for me, I googled mechanics and came across Grease Monkey on Burlington Road in Greensboro, NC. A product containing water had been poured into my transmission fluid tank causing the clear liquid to turn into a substance that looked like gravy. Clint, the head mechanic told me that this could have led to very costly engine damage. He ended up flushing the line about 11 times at no extra charge because he was determined to solve my problem. I have tried to write this review many times but if has been difficult to shorten the review. I could write a lot more because my problem was very serious and it took several hours to correct but I was not overcharged. In fact, Jimmy and Clint did everything possible to keep the cost of the damage as low as possible including doing some things at no charge. I came in a stranger and left feeling like I had made new friends. Since I had to be there for a while, I met many customers who were regulars for oil changes and other services and each person that I spoke with said they trust Jimmy and Clint and would never go anywhere else. Now, I know exactly where to go and I can be assured that my issues will be handled efficiently and the charges will be as low as possible. Thank you so much Jimmy, Clint, Duly and Austin. I appreciate everything you did to help me!!
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November 2023 by Zenith Perigee
I stopped in for a vehicle inspection and was immediately greeted. The foreman asked what services they could provide, took down my relevant information even offering additional services for a small fee as part of a donation for "Breast Cancer Awareness." I was escorted to the waiting area by friendly staff, informed of refreshments and if there was anything I needed, to let them know. The inspection service and payment process was efficient. I was then escorted out of the waiting area by a technician to my waiting vehicle to which he opened the door and thanked me for coming in & encouraged me to return! Overall a very positive customer service experience, would definitely recommend!
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November 2023 by Kent Taylor
Great experience, fast and friendly service. Thankful they were open on Saturday, not a lot of shops are open on Saturdays. Needed a quick NC inspection which I predetermined that my car was good for so that I wouldn't waste anyone's time. Got there right after they opened, was greeted right away from a service tech, explained what I needed, he instructed me of what he needed and what to do. That was it, I was in and out like 15 minutes tops. During that time some of the other techs had some concerning questions about my car like the fact that my oil change sticker said I was due for an oil change at 150k but my car shows to have 235k. I appreciated the concern and explained that I used to have the dealership change the oil but since that sticker I'd been changing it myself. I appreciate a shop that pays attention to things beyond the scope of work intended and brings to the owners attention and still getting the work done in a timely manner. Inspection done and was able to go on about my day as planned.
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November 2023 by Mary Barbee
I was very impressed with the quality of service. Staff members were very kind and respectful. I love the the fact that you have two female staff members and they don’t just work the cash register. THEY KNOW AUTO MECHANICS. I will recommend your shop to anyone.
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November 2023 by Seth Lemons
Great customer service. Shop personnel were friendly. Receptionist went above and beyond to take care of customers. Only been for a state inspection but will be back in the future for other maintenance.
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November 2023 by Living Lavish Ent.
Everybody provided great service and updated me on what was going on with my car. I’ve also came here before with no issues. Recommended ??Service: Tires
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October 2023 by Noah S.
Stopped by to get a tire looked at and got excellent and quick service. Recommend them.