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April 2024 by faye basto
Nicole does an amazing facial!
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April 2024 by Skipper Hunt
Courteous and professional.
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April 2024 by Pamela Collings
Jennifer was awesome.. Friendly, cheerful, delightful!!
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April 2024 by Beverly Olson
Ashley always listens to my concerns. I’ve requested Ashley for many-many months and I can depend on her every time.
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April 2024 by Fran Gantt
Chloe was awesome. Very relaxing, nice personality and great evaluation of my skin with next steps. Already booked my next facial with a peel.
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April 2024 by Lorie Therman
LaToya was Phenomenal, truly 5-stars. I was considering rejoining the spa however, the cost & the total time of my massage is a turn off. My boyfriend also had a massage scheduled at the same time, he was taken back for his massage at least 5 minutes after me and he was waiting in the lobby when I came out. Although I like the idea of having a membership again, the fact that it is not a true 60 minutes & the cost deter me from joining.
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April 2024 by Reid C
I went in after the person i went with to get a massage and i came out before they finished their massage. I felt my hour was very short and not a full hour. I was lucky it was 45 minutes for 150 including tip. Not going back
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April 2024 by Pat Kelly
Nicole always provides great service.
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April 2024 by Sharon Wilson
Ann-Jerrica is my favorite! I always book my massages with her and will continue to do so!
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April 2024 by Sabine Myers
My recent visit to Hand and Stone Spa, where my daughter has been receiving teen facials since she was thirteen, was unfortunately disappointing. Despite my careful booking and the front desk's assurance that my daughter, now fifteen, could have a massage alongside mine with adjacent rooms, the experience quickly turned disappointing. After being taken in for my massage and told to undress, I was left waiting for 10 minutes and then was informed that they couldn't proceed with my daughter's massage and that she would have to wait in the lobby. This abrupt change, coupled with the lack of empathy and professionalism in handling the situation, was truly disheartening. Not once was there a moment where they took accountability, nor a suggestion of either a couple massage room, to "fix" the situation or a rebooking. The receptionist was laughing at my anger and disappointment, even though she was the very person who checked her, us, in (clearly my daughter has a profile with her birth dates). Furthermore, despite the inconvenience caused and the disappointment of not being able to enjoy the services we had planned together, we were still charged for both massages. This lack of understanding and the insistence on charging a transfer fee for my remaining packages was the final straw. Zero compensation or accountability on their error and our wasted time. As a result, I have made the decision to take my business elsewhere, to estheticians who value their customers and uphold a higher standard of service, but most importantly CARE. I hope this feedback serves as a constructive critique for Hand and Stone Spa to improve their customer experience and uphold their "integrity code for the customer", and improve the training of their staff.
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March 2024 by Nancy Fields
Excellent facial
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March 2024 by Shannon Brown Peeples
Matthew is the best! A great start to my Saturday.
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March 2024 by Yvette Stilson
Had a great experience with a cleansing facial. My esthetician was Tessa and she was very kind and professional and did a through job.
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March 2024 by Nagatha Tonkins
Toni was very professional, knowledgeable of back care, helped me to feel better, and caring. I will definitely request her again.
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March 2024 by Eileen Wood-Suarez
Everyone was friendly, and my arrival time was staggered, so there was no wait to check in or check out. My Massage Therapist makes me feel overall relaxed when I walk out and my problem areas are improved every time.
