-
February 2024 by Preshod C. NeuroPlasticity
First year using this company and it wasn't so much the technology behind it but the people implementing it that created such a horrible experience. If you are located in the Greensboro NC area stay away from the pyramid village! From the workers to the manager. (Who actually did my taxes) The names escape me and I do not wish to personally insult anyone with a wrong name but the customer service my wife and I received was non-existent. Self accountability, informative council, and basic bedside manor and kindness was null and void. I'm not going to bore the reader with my specific situation but I will give a friendly warning to anyone attempting to use this company. Make sure you do not go to the one at "Pyramid Village" in Greensboro, I was actually hung up on the phone by the manager who started off the conversation with something like "see you and your wife don't listen" etc. I have done my taxes for the past 10 years on TurboTax and have never been spoken to with such vitriol and classlessness by the Lady Manager whose name starts with T. Who can't wait to depart in 2 weeks but behaves like it's her last day. THE MOST POIGNANT THING ABOUT MY EXPERIENCE IS THATI STILL HAVE TO GO BACK TO PROVIDE THE INFORMATION I WAS ONCE TOLD I DIDN'T NEED. YOU HAVE BEEN WARNED!!!!!
-
April 2023 by Sharon Herring
Very pleasant & engaging tax preparer. She was very conscientious about her work & getting me the best results for filing. She explained & allowed me to review what she was doing. My tax filing was a little challenging so she had her supervisor review it to make sure the best options were provided. It was a pleasure working with the preparer.
-
April 2023 by Regenia Graves
Got my taxes prepared at Jackson Hewitt this year, and the experience was great and the preparer very professional. Can't wait until next year. I know where I'm going!!!
-
April 2023 by Jamie Danley
The lady was very kind to me and my son (almost 2) she was very understanding.
-
April 2023 by Clarence Williams
the young lady we very good helping me with my taxes thank you ?
-
March 2023 by Linda Morris
I had a great day all of you always take real good care of me an my taxes all of you always answer any questions that I have an always take good care of me thank you so much
-
February 2023 by LaKita
Unprofessional. I've booked an appointment at the Pyramids Village location two days in a row online, and both days no one was there. The sign says 10am to 6pm but I assume they make their own schedule at that location. Also, I only gave one star because I had to. Two ??
-
March 2022 by Joe Dirt
There's no better place to file taxes for me and my wife we are Jackson Hewitt for life?? Latarsha Miller has been filing our taxes for 3 years and always do a great job kind and conversational one of your best ...GIVE HER THE JH GOAT AWARD
-
April 2021 by Jacqueline Juneau
Horrible. I've since had my taxes done by a private tax consultant who was respectful and did an excellent job. Stay far away from JH. Especially the one at Pyramid Village at WalMart.
-
March 2021 by Jessica Tidwell
She did a great job helping me with my taxes..
-
March 2021 by Audrey Paschal
They have always done a great job
-
February 2021 by William Ashby
She was very helpful in explaining the pitfalls of returns for next year, and how to avoid them. She was quick to return my calls. She was kind and professional.
-
January 2021 by Robbin Burton
Latarsha Miller is Amazing, , She is the reason, I will always choose Jackson Hewitt Tax Service.
-
July 2018 by DR. APRIL TAMIKA LANGLEY
Charged more than needed and did not complete taxes correctly
-
June 2018 by A Dream
Jackson Hewitt is good if you know how to do your taxes don't expect the person to ask you the right questions