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August 2023 by Lorraine N.
this macys seemed very beat down and disorganized. very sad . things were not very organized by size. displays were lackluster! prices were not good! where were the back to school specials?
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October 2022 by Connye Y.
THE WORSE. DO NOT RECOMMEND. Macy's is the WORSE. Customer Service (Rebecca) barely spoke English, kept me on hold Francesca had me hold over hour & half, SHE finally dropped call when asked for a manager!!!!! Order online comes up double of advertisements. DON'T use MACY'S. They charge credit card double, trying to get your money back they give you run a round, rude customer service, hang up on you. THE WORSE. DO NOT RECOMMEND WILL NEVER GET MY BUSINESS!!!!!!! THEY ARE THE WORSE!!
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September 2022 by VA J
Mattress shopping noob, but George was amazing, patient, informative, and gentle. We didn't feel rushed or pushed into purchase. Lots of selection, but George was the best part.
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September 2022 by Zay M.
I visited here at 6:20pm on a Sunday afternoon to help my brother shop for a beige suit jacket and a vest to match with some pants he already had. They have VERY Limited suit/dressy section for men. If that's your purpose, do not come to Macys, at least at this location. You'll have better luck somewhere else. We legit was like "that's it?". We even asked an employee to be sure. Clearly, we didn't find what we were looking for. Upstairs, they have Macy's Backstage, which is essentially like a discount area. There was hand sanitizer available by the escalators. I did notice that the escalators were narrow. While simply just browsing, someone did ask if he needed any help, which he didn't. Backstage has a BUNCH of stuff. So, I would definitely recommend going there FIRST before shopping in the regular area. Ultimately, we left and went to another store to continue the search.
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March 2022 by Brian P.
Macy's used to mean something. It stood for class and style. Now it's no more than a dirty store with clothes haphazardly thrown on hangers. Nasty carpet that hasn't been cleaned in years, rude employees that are not interested in customers as they are in their personal conversations. We won't be back.
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January 2022 by Wilma H.
I purchased a new mattress in July 2021. Of course the salesman did a good pitch. This is the worst mattress I have ever had. And the most I have ever paid for one. It's a rip off. Of course it came with the support instead of springs, which is nothing but a glorified "bunkie board". And that's exactly how it is when lying on it. AWFUL. It was placed over my original support instead of removing it. The paper work stated the delivery would place my bedskirt on the board. Never happened. The driver was very unfriendly. The other tried to smooth over how terrible he talked to me. The driver placed the old bedding in my front yard and did not move it. The other person asked me where to place it and he carried it to my carport. The driver would not take the springs & I was very aggitated with him. He took the mattress but left me to deal with disposal of the springs. I contacted customer service and was told springs were not picked up, only mattress. They only hooked up one side of the controls to raise & lower the board, so if there is a 2nd person they have no control for their side. I hate getting in this bed at night because I know I will not sleep. So I just sleep on the sofa. I hope this does not happen to another customer.
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December 2021 by Rea P.
Horrible customer service, no service basically. Clear discrimination against people of color.
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November 2021 by Bobbi Robertson
Great pricrs! lots of selection!
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June 2021 by DeMaris B.
Terrible shopping experience. No customer service. Atrocious conditions in both shoes and clothes. Beer cans and tissues strolled everywhere. Definitely not worth the luxury prices. Don't shop here!
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May 2021 by Lashawn F.
Service was horrible. It was an older lady in the women's section who didn't want to leave from behind the desk. Her comment was "if you don't see it then we don't have it!"
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February 2021 by Jen B.
Never buy a furniture Warranty with Macy's. They will give you the run around and always deny your claim. I will never buy furniture from them again since they support terrible warranty company.
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December 2020 by Jami D.
Went to Macy's, Friendly Center in Greensboro, NC to exchange three men's shirts. I've never been in the store before & was VERY impressed with the friendliness of each employee that I dealt with! I got there as they were opening; the gentleman that unlocked the doors pointed me in the right direction to make my returns. Once I was in the men's department I sought out a salesperson for help & though she was working on something herself, she stopped & offered me several solutions to my problem. Then, at the checkout, Shadan helped me complete my reorder, made sure the more expensive shirt was given the purchased price AND, she had all my ordered items sent to my home! I was very impressed (and thankful) for each person friendly, helpful attitude even after a busy CHRISTmas season! GREAT JOB!
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December 2020 by Adrian Deaton
Macy's Backstage. such good buys.
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October 2020 by Leatrice Carter-King
Great place to find upscale scratch & dent pieces.
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December 2019 by Diane Ziegler Grimes
You never know what you will find but you can be assured the quality, prices and customer service will be great!
