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November 2023 by Louise Skillman
I take my car to Mr Tire on Pembroke for oil changes and tire replacement. The employees (scheduler, manager, mechanics) are friendly and customer-focused. They provide helpful suggestions and options and let customer decide how to proceed. They also try to meet customer preferred timing for appointments and try to have car ready earlier than promised if possible. I’ve always had a positive experience there and highly recommend.
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November 2023 by Kim Varner
We visited your store in Greensboro, NC #1420. We paid for a full synthetic oil change and a tire rotation. Upon checking in I specifically told him to put tire rotation on the service ticket. The tire rotation was not done. We drove 35 mins to this store and paid a total of $148.71 and did not get what we paid for. We did not notice this until we had gotten home as we had several errands to run while out. I did call your store back to let them know that it was not completed and they told us to come back and they would do it. It would have cost us more in gas and time than it was worth. This was our first time coming here and it will probably be the last. We certainly didn't get what we paid for. With this service not being done, this leaves room for doubt that the oil was even changed.
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September 2023 by Ashley Griffeth
I’ve been coming here for years. Thanks to Elisha and team for making sure I’m taken care of. Easy to make an appointment and not spend a ton of time or money for honest service.
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August 2023 by Karyn Fox
Les and his team are OUTSTANDING! Extremely personal and professional. You're not just a car make and model, they actually know their customers. They are fair, knowledgeable and reputable. You can't and won't go wrong! Make them your car "go to"!
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August 2023 by Lia Sater
Don't go if you can't drop it off. I thought I could get an oil change in half an hour. It's been over an hour(and I had an appointment). There is no air and not even a fan in the waiting area. I think this is the last time I'll come here. I haven't even seen anyone touch the car in over half an hour.Now they say the filter will be here any second. I made an appointment. Why wouldn't they have a filter?
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July 2023 by Tommie Anne M.
My first time. I did not have an appointment.My concern was a nail or something causing a recurring slow leak. Mr.Nix,the owner gave me the fee up front. I went to the gym.Upon return was told they did not find a foreign body despite taking it off and looking.They applied a sealant .Also checked the other tires which were low. Reset my tire warning system.He jokingly said cash or card and then when I asked how much he said no charge ! Very nice staff and facility.Will definitely return.
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July 2023 by Wendy Holladay
I'd like to give Mr. Tire 10 stars...I discovered a slow leak in one of my tires while visiting HPU from out of town, and they stayed after hours to fix my tire so I could safely reach my next destination. Truly angels when I really needed help. I can't thank them enough for being honorable, professional, and the kindest people. If I lived in town, they'd have my business forever!
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June 2023 by Matthew Banister
Front desk guy was friendly and helpful. But quoted my tire would be plugged and inflated in less than an hour. Two hours later I finally get my car. And it was taken into the bay probably within thirty minutes of arriving. So ninety plus minutes to fix a puncture?
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April 2023 by Ana Anguiano
I’ve been going to this location since I first moved to NC. They are always very nice and explain everything thoroughly. I’ve had to take my car to a couple of different Mr. Tire locations before and this one has always been the best by far!
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March 2023 by Martini Omron
Staff is nice and they are timely when performing services/repairs. But they charged my wife 250+ for an insoection...her windsheild wipers were not (good) even though i had installed rainx wipers on her car less than a year ago. Also installed synth oil but put a 5000 sticker on windaheild when synshould last at least 10kif not much more. I believthey take advantage of thise not informeabout rheir vehicles....prettysad. Stevesbp down theroad will TELLyou to get new wipers before they charge you like mr tire does...and mrtire will upcharge you 4x the cost...they put on cheap wipers...business i understand...but erhical pacticesAre not here. p
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March 2023 by Dominic Mercurio
They were able to get me in same-day for an oil change and state inspection. Very accommodating, reasonably priced ($85 all in), and the service was fast (<45 minutes).
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February 2023 by Leeanna Spellman
Took my car in for what we thought were alignment issues. After two visits, I was still experiencing intense trembling while driving. As a woman, I am used to tradespeople rolling their eyes at me, but these folks did no such thing. Bobby had me drive him around so he could better diagnose the issue and got me in the next morning! These people are just phenomenal. Trustworthy. Professional. Transparent. They have my business as long as I live in the state.
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February 2023 by Leroy S
Over charged. $27.00 to plug a tire. It had nothing but a tiny (1/2") screw in it. A bunch of bogus other little charges to "justify" the charge. They will take you to the cleaners. They ought to be reported to the BBB. L.S.
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January 2023 by Craven Peay
Mr. Tire on Pembroke does a great job with your car. Les is more and fun to talk to while you wait!
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January 2023 by Doug Anderson
I dealt exclusively with Leslie Nix. I found him to be knowledgeable and a very clear communicator. He listened to what I wanted to purchase and to have serviced and he did a perfect job for me.
