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“The SW Emerald products are the best. And yesterday I had to go to the College Rd location after finding out the West Market location only serves commercial enterprises. I’m glad I did! Great service. I had to get an exterior paint which I had never done before. The employee did not complicate the issue but I got the answer I needed. Also, it is SO MUCH EASIER to go there and not have to park at a big box store and wait forever and deal with indifferent big box employees.”
“UPDATE - I contacted CSR as requested in the reply to my post. Within the day I received call from store manager. He listened. He confirmed what I was saying and luckily I didn't buy the paint the day before because it wasn't right. He had the right paint ready for me the next day. Kudos for the follow up/making it right. ORIGINAL - If you want to be talked down to and treated like you are ignorant, please shop here. And funny thing, I'm not the only customer here and the next person is being treated the same. Very arrogant and rude. I love SW paint and will remain a SW customer....just not at this store.”
“Diana so graciously was willing to stay late to make me a gallon of paint after closing time that I needed urgently for a job after calling ahead. She did not need to, but was so kind to do so. I really appreciate that and what it says about her and this store’s desire to go above and beyond for their customers. Thank you Diana”
“Great service. Needed TWP deck stain as it is the highest rated. It's a custom order and only 2 shops carry it. They had 5 gallons within 2 days and 2 more gallons in 1 day when we needed more. Very helpful on the phone and in person. Will be buying more from them to do a wood fence next.”
“They needed to do warranty work for me, but the warranty company doesn't communicate well. The service guys noticed the confusion I had when they came to work on my floor and got me a wonderful professional, Jessica, who willingly answered all of my questions and provided me contact info for future reference. I am so pleased with their kindness and customer service! The strip of missing floor is the before photo. It is perfect!”
“The staff (Eric) was very helpful! He enabled us to find what we needed quickly, and he facilitated our painter's work as well. Positive interactions all around.”
“Kristi is amazing. She is available pretty much any time we are in need of something. She has driven out of her way to pick up things we need from other locations. She is knowledgeable and so very helpful.”
“Despite similar reviews seen above. Amazing staff and team. They handle things very well under pressure and it’s good to see service from those who care still exist and appreciate spending customers.”
“Need touch up for collection vehicle, after trying many shades they subject to leave sample to match. Called me that evening and had a excellent match. Great wonderful employees, tried to make it100% not just close. Thanks for a great and concern job.”
6AM - 5PM
1415 E Bessemer Ave, Greensboro
Paint Stores
“I had one of the best customer service experiences in years with Mallory at Sherman Williams. I went to exchange touchup paint that I bought yesterday because it was too dark. She skillfully matched the original paint that was bought over five years ago. I highly recommend her and this particular location.”
“I was an employee of Finishmaster and I loved working for that company. It was stressful at times but a great place to work. I still buy products from them before I go anywhere else because I know firsthand how great their products are and the store staff are especially knowledgeable, helpful and pleasant no matter how much or little you're spending.”
“Delivered rebar here and had a very quick unload time. Overnight PKG available. Recv starts at 0700 but they load their trucks first but wait time is still minimal. Enter and follow the green line to the gate.”
8:30AM - 5PM
1025 Howard Street, Greensboro
Paint Stores
“1st time here delivering a Hazmat Product. Tankers, receiving back of the building. I need to reverse to get unloaded. Nice and friendly people. You can Stay Overnight. In and out in 1hour. Thank you guys.”
“Top-tier customer service from Kate and Tray! I’m repainting the interior and exterior of my house and I needed A LOT of help with choosing the right colors, type of paint, and getting the right supplies. I was honestly overwhelmed but Kate patiently answered all of my questions and helped me come up with a game plan. I came back a few days later to purchase paints and all the supplies and Kate and Tray were tremendously helpful and knowledgeable. This is now my go-to store for all my paint projects.”
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“Bryan Guerrero is exceptional. In mid-December, he helped resolve some account issues I was dealing with and followed up even after I forgot. On top of that, he went out of his way to help me with other questions I had while I was in the store, making sure I had everything I needed. His reliability, product knowledge, and problem-solving skills made the entire process seamless. Bryan’s dedication to customer service sets him apart and proves he’s a true asset to the team. If you visit the store, make sure to ask for Bryan.You won’t regret it!”