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February 2024 by Jack Kelley
Easy in and out. Dropped off a truck at this location.
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January 2024 by Matthew
Nick is fantastic, professional and knowledgeable. Everything was handled perfectly. Thank you very much.
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November 2023 by Timothy Wood
I love it the only Penske’s I deal with BEST PENSKE’S ever
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October 2023 by David Cook
Really helped me out in a bind! Friendly staff!
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September 2023 by Greg Hathaway
Poorest experience ever. I purchased a Truck at the Greensboro, NC location, drove home and immediately had issues with engine. I took it to the local Rocky Mount, NC location. It's been a month, and no update, no resolution in site. Sales and customer support respond poorly, don't return calls, don't answer. I'll never do business with Penske again.
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September 2023 by Dominick Arena
My company rented a 16' box truck with Penske the other week to pick up some materials in Raleigh. I picked up the van on my companies behalf to complete the job. I specifically asked the man at the counter if this was a per / mile charge or a daily rate. He said you can drive it as far as you want, as long as you have it back by the time agreed upon. That was a lie. We received an additional charge for going over mileage. As a busy technician working for a small, local company it is not my job to be reading contacts. I don't have the time. It is my expectation (and probably everyone's) that a rental company be forthcoming and honest with their customers. I'd much rather pay extra and know about it, than be lied to and find out later. If you have to use this place, take pictures of your mileage and gas on the way out. Have the front desk physically come out and walk through the pick-up and drop off process. I feel like there are some slimly people here looking to take advantage of honest people. The violation of a customers trust is the worst thing you can do. We won't be using Penske again.
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July 2023 by Jonathan D.
This is the best pesnke i have been to so far. The fuel line is mostly empty because of how fast they fuel your truck but take their time inspecting your vehicle, making sure you have fluids and everything is working properly. The shop is fast and the guys and girls working there are really proficient and fast. I'm really impress thats why i make this place my go to stop when in come to my truck.
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June 2023 by Vikram Sharma
I took a truck from them & it was a great experience dealing with people here. Payton & Justice were really helpful and offered great service for great pricing as well.
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June 2023 by knighquane bennett
Justin was very informative as well as understanding. Super helpful! Thank you for making my rental stress free
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April 2023 by Donna Clavell
I have rented trucks from Penske many times for personal moves. Every staff member I encountered was polite and patient with my many questions. The trucks have always been clean and in great working condition. I would highly recommend their service if you require a truck!!
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July 2022 by Valerie Johnson
Always good people when dealing with this company.
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June 2022 by Patrick Kirkman
Rented a brand new 28' truck.
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April 2022 by Andrew Gross
Ongoing:Purchased a truck from this location and thus far I am highly disappointed with the level of service and quality of work. First point of contention was with the Grill of the Truck, as we are preparing to open the hood for inspection, the grill falls out, next we attempt to start the truck and it wouldn't start. In addition, the windshield wiper fluid hose was severed, had a small air leak, and lastly the check engine light (CEL) came on. We gave the shop ample notice as to the day we would arrive to pick up the truck, so time was on their side, now I am still without a truck that I paid a handsome amount for and they want me to wait an undefined amount of time for them to square away the truck or risk driving it to Home Station. Also, the quick fix for the Grill was to use zip ties and for me to check with another Penske when i got back to Home Station. Beware of internet purchases.UPDATE: Today is 12 April 2022 and I am currently still without the Unit that I paid over 53k for. The unit has been with the Peterbuilt shop since 25 March 2022 with no resolution. I have made weekly request for updates and it's a different excuse each week as to.why thr truck isn't ready. I've asked for a refund several times and I have been simply told, "Penske has the right to repair " with a condescending tone. I've rebutted those claims with the statement that penske holds the right to address any issues, however they do not hold the right to force an acquisition of a lemon, and that is exactly the tactic being used. Next course of action is contacting the BBB. Penske has predatory practice and unethical sales tactics.
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March 2022 by David Woodard
Fuel Attendant - Service Tech. RALLIE, I think is his name, gave the Best 18 wheeler- well tractor fuel stop ever, Hechecked Everything?. Fortunately I had enough fuel to make in from Sardis Rd Penske-Enka/Asheville where fueling, much less checking fluids, much less adding coolant is becoming more and more rare/difficult, if a fuel attendant can be found?
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March 2022 by cel b
Went in for a repair, place was very busy, got the part replaced on the spot! Mechanic was very cool and fast!
