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December 2023 by Renee B.
Our experience at this store was not good. Indifferent, unfriendly employees for one thing. When we asked for a particular item for our pet, one of the staff said "I'm really busy right now. That item is somewhere in the back of the store." Also had our dog get a bath and groom at Pet Supplies Plus and we were not happy with the job the groomer did. Won't be back to this store. We won't be spending money in a place that apparently doesn't care about customer satisfaction. One positive point: the store is really close to Trader Joe's which was wonderful customer service!
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October 2023 by Rebecca Wunch
I love this store, but have to give a major shoutout to the ladies in the grooming department (particularly the gal with the many facial piercings who’s usually up front- so sorry I forgot your name). She is AMAZING!My doodles have been many places before and never got the cuts we envisioned until we tried this place out. Everyone is incredibly nice, helpful, and ensures our puppies are in the best care possible. Not to mention the prices are fantastic! I recommend the groomers to everyone and will continue being a loyal customer here. Clarence even got a blue mohawk today (all pet safe product) for spooky season & I am obsessed. Thanks so much!
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August 2023 by L D
I enjoy the convenient location, parking, and product selection. Staff friendliness, prices, and deals are good too. I removed one star because I consider a clean restroom part of a pleasant retail experience. The sink was very dirty and there was no soap (just a reused bottle of soft soap full of water), which is not sanitary considering all the pet products and pet bathing that customers are exposed to. I even walked to the men's restroom to see if I found some soap there, but they didn't even have the watery pump.l in there. Just go to Trader Joe's and buy liquid soap.
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August 2023 by Jess Brammer-Owens
Sales lady very graphically and specifically described that a goldfish would explode for organ over-growth if you put them in a small aquarium to my young children. We looked up the information that she shared and several websites, including vet websites, said there was no evidence to support the information she was sharing. I get loving animals and wanting to protect them. But staff should be appropriately educated and not spreading misinformation. Furthermore, my kids were traumatized because all of there fish are kept in small, over crowded tanks. We will never return. Don’t bring your kids in here.
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August 2023 by LS Lee
New to the area and stumbled across this place after a horrible grooming experience at a different location. Brittany in grooming was very kind and able to help out my pup immediately without hesitation. Scheduled our next grooming session with Brittany!
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July 2023 by Laura F.
Very nice store. Had a lot to choose from for dogs. Employees was very nice and helpful. Love the fact they had a place I can bring my dog to wash myself or use their groomer service
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July 2023 by Lauren Lawrence
Needed to use the self service pet wash and the customer service was AMAZING! I will use this every time my dog needs a bath
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July 2023 by Caitlin Hannon
Me and my husband are getting a rescue and trying to get everything ready before we go pick him up so we stopped in to see what we could find. We were helped by someone named Jada she was AMAZING!! she was so knowledgeable and helpful!!! Best customer service I’ve ever had! Definitely returning !
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June 2023 by Kayla Cassada
While the tanks are clean and the staff were amazing, they need to be more informative on pricings. I intended to spend 7 dollars per catfish...only to get to the register and they tell us its not "those" catfish. Wont be returning. Thanks anyways
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May 2023 by Elizabeth Boone
We love this pet store! All employees have been kind, helpful, & friendly. We recently got a puppy & chose this location for her grooming needs. The groomers have been absolutely wonderful! Very happy with the food this store offers (we buy for the puppy & a couple of Guinea pigs). I love that it isn’t a giant store which can get overwhelming at times! Highly recommend.
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March 2023 by Rayyan Hussein
If I can put no star I would. The manger came to me while I was bathing my dog and said "I don’t like the way your bathing your dog, you need to leave" keep in mind my dog is 2 year old playful husky that doesn’t like water. Why are you telling me how to bath my dog?, keep in mind I went many time there and gave my dog a bath and never had a problem. The manger was very rude and her attitude was very terrible. She didn’t show any respect or kindness. Didn’t even try to show any other way even though my way was perfectly fine. I have given many dogs baths and had always did the job right. Next time don’t give me your opinion about something you don’t know anything about. Very disappointed.
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March 2023 by Linda L.
I have shopped at pet supplies plus at various locations. It is usually because it's the most available pet store when I needed something right away. I do find your prices higher than other stores. I also find that there's less Personnel available for customer assistance. This has been my experience at only a few stores in different areas. The quality of the air products seem satisfactory. They seem to have a large variety of merchandise for pet care.
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October 2022 by Heather Cosgrove
Brittany and Anna were wonderful and my babies look adorable. Thank you so much! We will definitely be back!
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October 2022 by Molly K.
Had an appointment today in the grooming area for my sweet girl, Layla. I forgot her vaccination records and Anna didn't hesitate to call the vet herself and get the answers she needed. Layla got a wash, brush, nail trim and her ears cleaned. An extremely reasonable price for the extent of the services she received. Layla left clean, happy and with the cutest complimentary Halloween bandana. Anna was amazing and we will definitely be returning for her services!
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August 2022 by Anna H.
Very nice and helpful. I will bring my dog I think she would like it because it is not as stressful as Petsmart.