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November 2023 by Brad Clark
I was looking at changing my current auto, home and umbrella policies due to increasing prices. I went to Piedmont Triad Insurance in Greensboro and was introduced to EmmaLea Hicks. She listened to my concerns and reviewed my policies to determine the best options that would lower cost overall with better coverage. She went over each option and there was no pressure to buy. I highly recommend EmmaLea for your insurance needs.
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November 2023 by Mo Caldwell
Renee Falco at Piedmont Triad Insurance is Fantastic. She is a valued part of our decision making processes with our companies!
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September 2023 by Karen Vanak
Emmalea Hicks is an excellent agent. She listened to my concerns and needs, and worked to find a perfect fit for my insurance needs. Emmalea was patient, professional, and efficient. She worked hard, and made me feel like a valued customer. I highly recommend her services to all. In this day and age it is difficult to obtain the level of service offered by Emmalea. Thank you
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September 2023 by Rachel Baldwin
I called to get homeowners, auto and umbrella quotes and was told that only one agent per day is assigned to quote. Despite needing assistance right away, they would not guarantee a call back same day or offer for another agent to assist. Silly business model. I took my business elsewhere.
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July 2023 by Susan Klein
We were recommended to Piedmont Triad Insurance by our mortgage lender. From our initial contact through the entire process of securing personal auto, homeowners and umbrella liability coverages, Emmalea Hicks was the consummate professional. She was extremely knowledgeable about Erie Insurance policies, the applicable coverages to fit our needs, and payment options. Every step of the way, from the quotes to final policy issuance, Emmalea followed up by email and telephone, always on a timely basis. PTI is very fortunate to have Emmalea as a representative of their agency.We look forward to working with Emmalea and Piedmont Triad Insurance for many years. Indeed an outstanding Erie Agent.
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July 2023 by Jason Z
I found Emmalea on google and now im leaving a review to pass it forward! She's always there when you need her!
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November 2022 by michael parker
Dealt with Emmalea. Easy to work with and great phone line demeanor. Put a lot of work into getting the correct match for me. Been with Triad Insurance for years. Highly recommend
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November 2021 by Taylor Owens
I have been with this insurance company for a year now. I was referred to Emmalea Hicks from local family friends! She is willing to work with you and your situation to find the best option and pricing. I bought my car and was paying so much in insurance and she was able to help me cut my bill more than half! I enjoy this company and have had no problem with them!
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November 2021 by Nicholas MIller
I recently moved to NC from Wisconsin and didn't realize my insurance was going to run out after 60 days. I called Piedmont, spoke with Emmalea H. numerous times and she was outstanding. Told her exactly what I needed and the urgency of needing it. She had no problem meeting all my needs and gave me a prompt quote. I highly recommend you giving Emmalea a call if you are paying to much or seeking possibly getting a private insurance agent!
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November 2021 by Sam Kamunya
Amy Miles for commercial policies is who you need to deal with I am very happy. I am a pool operator that services pools in the Raleigh Durham Chapel Hill Area and I have had 3 insurance companies prior and have dealt with Amy for years now I am so lucky to have her. The agreement we had with her that during my renewal policy is when she needed to be attentive and adaptive she has always delivered.
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November 2021 by WE Enterprise Inc Erwin, NC
We have our Homeowners, Rental Property and Business Insurance with Piedmont, We have received nothing but great service and value. Ms. Leigh and Ms. Holli worked very hard to get us the best rates and value. We are very thankful for their hard work and would / do recommend Piedmont for your Insurance needs.
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November 2021 by Peggy Shelton
Have been with the agency several years. I have questions annually when new coverage info is received. I want to be certain I have the coverage needed on my homeowners' , auto and flood policies. I usually speak with Emily Hicks or Emily Gregory. they are both responsive and answer my questions until I have a clear understanding of all policies' coverage. They quickly return calls.I've been working with Emily Gregory re the auto accident over past few days, had lot of questions because this was not something I'd dealt with previously. She patiently answered the same questions until I understood. When you don't feel well it's hard to stay focused on anything but your pain. I left an agency I had been with for many years after it was sold. My decision was due to the incompetence and rudeness of the staff. I moved my insurance business to Piedmont Triad at that time. Have been happy with them. I reported accident to Daniel with Erie from ER late at night. He was concerned about my injuries, understood I was upset and in pain. He was personable, caring and professional as we went thru all accident details, etc. I knew Daniel would file my claim and I wouldn't have to call repeatedly to follow-up. Erie has been great since my first contact many years ago. I have had exceptional service when I've contacted Piedmont Triad and Erie over the years. I received a call at 8:30 am the next day from Alex Auman in the Raleigh claims office. Alex treated me the very same way as Daniel had done. I had a few different questions for Alex who took time to explain my questions. I had canceled collision coverage years ago because the car was more than 8 yrs old andwas aware of this. Due to my injuries I asked some unnecessary questions. I knew the answers but couldn't think straight..exhausted from ER visit of 6 hours!! Alex welcomed my questions and was understanding about my confusion after the accident. I am beyond pleased with Alex and with Daniel. A frightening car accident led me to the best service experience I have had in years.. When calling most companies you rarely get help at the initial contact. Again, Erie is the best at offering outstanding, flawless assistance. That's abnormal with most companies..they don't know the meaning of service. Erie is that exception ! Alex told me I'd be contacted by Melissa who manages the health claims department and she called the following day. Smooth transition from the call to Daniel to Alex to Melissa. Again...Erie is wonderful and took care of the claim asap. Their work ethics are exemplary.
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November 2021 by Steve Chambless
Emmalea Hicks at Piedmont Triad Insurance in Greensboro,NC has done a fantastic job findingme a ride share policy and bundling our insurance needs. She is prompt with answers to my inquiriesand makes it so easy to deal with all the complications of insurance. I just recently wanted more information about part of my coverage, so I sent a generic question to the agency through an online form.I received a call from Emmalea the next day to help me out and provide the information I needed.Can’t beat that!!
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November 2021 by Nicole Wall
Working with Holli H. at Peidmont Triad Insurance through a change in life circumstances and most recently a new car has been awesome. She works to find the best options for my situation and has truly helped me save money as a single mom. She is compassionate but professional at the same time and I wouldn't want to work with anyone else. Thank you so much for your time and care.
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November 2021 by amber o'daniel
Working with Emmalea Hicks to get life insurance for my husband and I was such a breeze! I have a few medical issues that can make this process a very daunting one, emmalea did her best to accommodate my needs. She was so knowledgeable and helpful. Any question or concern we had was met with answers and reassurance. If you ever want to update your insurance or need new policies Emmalea is your go to!
