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March 2024 by VP Ockletree
Terrible customer service !!Do not order from Pizza Hut for delivery. Placed an order of 7 items missing over half the order. I tried to call the store many times no answer at all and way to speak to the store directly at all. I end up having to drive all the way up to the store sick dog ,kid ,rain and all for them to tell me, they can't issue a refund without a manager. The manager would not be returning until the next day and it’s nothing they can do. Then tell me I need to call DoorDash. I called DoorDash they send me to Pizza Hut support who informs me that someone would reach out in 1 to 3 business days!!!! Then I can possibly get a refund which also adds more days to processing me a refund. Pizza Hut will never have to worry about me ever ordering from them again. This was not the stores or employees fault let’s be clear.Mistakes happen, but this is terrible customer service and poor way to run a business. Save your money support your local business which I usually do .This is not the way you run or do business . I shouldn’t have to get the run around for my money when they didn’t deliver my food. I feel bad for the employees Pizza Hut provides no support for them either .Go back and look at their replies to their terrible reviews all copy and pasted responses SMH……. So Follow up next day came in and spoke with the manager the staff there is extremely helpful kind and provided great customer service and got my refund . Issue is not with employees it’s PIZZA HUT AND DOORDASH DELIVERY DRIVERS THEY ARE USING BECAUSE OF SHORT STAFF
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February 2024 by Tylo Baislin
This Pizza Hut really needs to be shut down and get rid of all the employees the pizza and the food everytime I come here is either burnt or overcooked.
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January 2024 by Tijuana Bennett
I ordered curbside no contact. I called 5 times and no one answered the phone. I eventually just went in and got it and then person working the front register had a horrible attitude. I get home and open my wings and this is what I got.
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January 2024 by LilNayee
Davida showed amazing customer service. She always makes sure the food is on point!
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January 2024 by Calvin Sacra
I order for pick up and most every time I have gone here no one is at the counter. This time after waiting five minutes, I yelled three times if anyone was there, finally someone came out and though app said my order was ready, they went in the back taking more minutes before bringing out my pizza. I’m done here and we prefer Pizza Hut.
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January 2024 by Liza Graham
Do not order from pyramids village Pizza Hut they are sending delivery orders through door dash and the driver stole my food and when I called pizza hut they offered no solution told me I would have to call door dash then gave me a fake number told me they would call me back and I never heard from them. I asked to speak to the manager and was told she was busy. If I wanted my food through door dash I would have ordered from door dash. Pizza hut shouldn't be automatically sending your food though door dash then not offering a solution if something happens to your food.
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January 2024 by Jaquan Christian
Vee’s outstanding customer service and lovely smile for the win tonight! Pizza and Wings A1!! Will be back thank you !!
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January 2024 by Tiffany Slade
Food was delivered very dry chicken soggy & cold like it’s been sitting for hours I placed my order right before close lastnight which door dash delivered I requested extra sauce on pizza instead the pizza was try as a brick I also purchased 4 sauce cups of ranch and didn’t receive them when ask for the food to be re made I was offered a. $10 credit which I didn’t even touch my food this location has always been problematic and needs to be shut down
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December 2023 by Shannon Murray
I ordered online and it was delivered by DoorDash, so I don't know if Pizza Hut's employees are professional, nor do I know the atmosphere. The food was delivered hot, but a little to overdone for my liking. I was excited that everything I order was available. Two of the three previous times, they had to refund my money because they didn't have what I ordered, nor a valid substitute. The other time, I had to take a pizza that I didn't order because they were out of what I wanted, so I told the girl to give me one of the pizza that hadn't been picked up by another customer, and they could remake that pizza if the person showed up...
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December 2023 by Shirley Burgess
I enjoyed the food and the customer service was awesome Thank you Latonya Queen ?
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November 2023 by Masharria Scott
Do not order from here. Pizza hut has gown completely downhill. Never expect to receive the full order and it always takes them close to two hours to bring you only half of the order and when u call to let them know they messed up they give u attitude and take even longer to bring the rest of the order just for it to be cold chewy and not worth the money. We will continue to have our pizza and money night as a family but definitely not with nasty cold chewy pizza from pizza hut.
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October 2023 by Blake Salaverria
My family and I order from here all the time and never had any issues. Always great. Tonight we ordered through the app. They didn’t deliver the pizza we ordered which shows on the receipt. They charged us anyways. When I called like the delivery guy had suggested, the gentleman on the phone was very kind and offered to remake the pizza and have it delivered. And give us 5$ credit. Great! Ten 10 minutes later, a woman called with an attitude and told me she was not going to honor what was told to us. Said and I quote, “oh well he was a new higher and didn’t have the authority to do so, which really means we don’t want to waste the time and energy to fix a mistake that was made on our part and we don’t want to send our delivery driver to make right what was wrong.” She even said that many people have been having issues with the app, and said there’s nothing they can do, when in fact they chose not to. The district manager was in the background saying, “no we are not doing it again”We were charged for 2 large pizzas and breadsticks with 5 sauces of marinara and only received 3 sauces. The sauces alone are 1$ a piece.Missing the specialty large pizza.Terrible customer service. Not going the second mile at all.Go look at the other reviews on here before you order. Will tell my friends and family to order elsewhere.They desperately need training on customer service. Should have ordered from Papa Johns.
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September 2023 by Ronda Richardson
I asked for curb side service when placing order because I had been sick didn't want to enter the building. They called six times didn't get an answer, found out customer service never ordered curbside service. Waited almost an hour for my order. Called customer service they never offered an apology. I was suppose to receive a phone call to speak to a supervisor or manager never received one. Very Disappointing the whole process. Ended up going inside to pick up order anyway. Complete waste of time.
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September 2023 by Leo A Tru Lion King
Order the big dinner box...1 pizza was meat lovers the other was supposed to be ½ pepperoni mushrooms extra sauce n cheese the other ½ was supposed to be pineapple n ham. Well it was all pepperoni mushrooms no extra cheese or sauce from which I could tell and both pizzas were over cooked. We called it burnt! Unfortunately I didn't take pictures. SMH
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September 2023 by Nelson Lopez
Got the extra large New York pizza. It was like a gigantic kid's Cracker pizza. It was very bad .
