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November 2023 by Marely Vazquez - Estrada
If I could give 0 stars I would.. I’ve waited for my refund and been nice but it’s been a week with no word from “corporate”. Went in for an oil change that I paid $80 for.. they told me a bunch of misleading information such as my axle was cracked and needing a coolant flush which was 100% inaccurate. My car wasn’t going past 60 miles on the highway after the oil change. I checked it and it was very dark! I don’t know much about cars but I knew something was wrong.. I went to another auto shop and it turns out my oil was never changed and possibly was the wrong oil.. I drive a Hyundai Santa Fe Sport. Things could’ve went very bad for me. The picture below is the oil they took from my car!!!! I asked for a refund and they claimed not being able to do anything because I didn’t get the oil filter. I called corporate, provided all the info they requested and it’s been a week since hearing from them. I just want my refund because this place def didn’t deserve a cent of my money. THIS PLACE SHOULD BE ASHAMED!! DON’T GO HERE IF YOU CARE ABOUT YOUR CAR!!
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November 2023 by Jolene Thorpe
They do a thorough job for a reasonable price! Even the wait was relaxing and allowed me to get a break from my busy life
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October 2023 by Ausha W.
If I could give this place 0 stars I would! Please do not take your car here. You might risk it coming out worse than when it came in. My boyfriend went in to get his brakes fixed, because it was making a noise, not once but five times from this place. For him to almost end up in an accident, because his brakes stopped working all together right after he picked it up from the shop for the fourth time. They swore it was just fine, but we only got 10 feet away before this accident occurred! The lady up front is rude and has no care as well. Making this experience going here even worse.They can't even keep the cars they have in the lot safe, because this lady came in to get her brakes fixed as well. Knowing her brakes don't work they put her car on a hill and it rolled back and hit someone's car. It's just stupidity in that place. Save your money, time, and life!
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August 2023 by Jordan Rebuck
An alignment and front wheel balance. That's all i wanted and they had a deal going on so I gave it a try. Aside from everyone dreading their job, I was given around an hour for my vehicle to be worked on.Almost two hours pass and I'm shown a new statement that's between 30 and 40 dollars more expensive than originally planned. Why? Because of an input error so they did the "extra" work.I didn't contest it because I had to leave. Had I known I was going to be there for over two hours I would have come back later or another day. There was no agreement on the extra work, it just happened.It seems like the work done was good, but unlikely I will be coming back.
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August 2023 by Sheila White
The good. Nate the manager was very attentive and concerned. The bad. Went for oil change. The check list was absolutely fradulant. Said engine air filter needed changing, and I personally changed it 2 days before. Said coolant was empty and had just had it flushed, no problems, 2 days before. Said brake fluid needed changing and had brakeline serviced 4 days before. Said transmission needed service and it had been rebuilt 4 days before. The tech did not actually look at any of these things, but advised service. But the clincher, when the dipstick was pulled AFTER the oil change, there was no oil. When brought to their attention, they put oil in the car. Total neglience. I will never go back.Service: Oil change
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August 2023 by Diamond Mills
This location deserves more then 5 stars I can not thank them enough on the service they provide they went above and beyond for us and the staff was so friendly and enjoyable to speak to
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August 2023 by Cheyenne Gonzale
The place seems friendly and always has deals, but honestly. Every time I go in a heavy set, white dude always comes from the back, making rude comments or jokes .
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August 2023 by Kris McKenzie
Was told they could do nothing after my one way trip. Barely made it. Said they've been backed up. Had car towed from there to another shop.
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July 2023 by Carol Coppedge
I was traveling to Durham from Charlotte and one of the warning lights came on my dashboard. I called everywhere, but Precision was the only place that could help me in a reasonable amount of time. After arriving, it took a total of two hours to get everything done. My alternator had died. The woman working the desk was the nicest person I have ever gotten the chance to interact with at any kind of mechanic. The guys working were nice and polite. They were also very efficient. As a woman, it is so nice and refreshing to not be spoken to like a child when it comes to cars. I would highly recommend.
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July 2023 by Steve Hyatt
Got here at 8. First customer. 8:30 no mechanic has shown up and computers do not work. Owner should be here ✔️ ng this out. I'm leaving
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June 2023 by Jaclyn Simone
Went there to get new headlight bulbs put in, not to get the front desk girl's opinion on my vehicle! I know it has damage! Its none of your business. Just ring me out and shut up!
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June 2023 by 1 Dwellz
Well kept, awesome community, sick pool & very responsive to issues.
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April 2023 by Bryan Mosley
This shop has taken care of a lot of my needs! They have a really good team there. I appreciate Nathaniel, Mark and Jeff. They are very knowledgeable and fair. Thanks guys!Service: Engine repair
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January 2023 by Jay Bess (jerb8355)
Every time I go in, I am confident that I am getting the best service possible for a very reasonable price. The staff, especially Nate, has been not only very friendly and helpful, but is attentive to customer requests and needs. I am very impressed and have recommended the shop to anyone who asks where to go.Services: Tire rotations
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January 2023 by Bri U
Went in for a basic oil change. Here's the list of suggested things to fix/do with precision. I'm a 5'0 woman btw.- New wiper blade- Dark brake fluid- Dark power steering fluid- Top off coolant- New engine filter- New front tiresAnd on my paperwork..- Fuel service and spark plugs based on milage- Tire alignmentCome on really? Wipers were changed in June 2022 its Jan of 2023. Coolant was topped in in Dec. I've hardly driven these past couple of months.Front desk guy was nice, but too much upselling and I just don't trust this place anymore. I've been to small time mechanic shops and even the mebane precision the last 3 years and never been upsold like this.Service: Oil change
