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March 2024 by A G
Cashier named Lulu issued me a refund on a gift car I no longer had, I asked her not to refund that card because I no longer had it. She asked if I wanted it refunded to another payment method and I said yes, dipped my card and she said I was good to go. Well the refund still ended up going back on the gift card I no longer have and customer service has given me a runaround. You just lost a customer.
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March 2024 by Karen Barnett
Many thanks to Eli who took the time to properly fit my partner and I for hiking backpacks and made sure we found ones we really liked! Eli really took the time to help us & answer all of our questions and gave us great advice!
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March 2024 by Colleen Kensey
REI is my happy place. When I walk in, I feel like a little kid in a candy shop. Everywhere I look there's something I'd love to buy. They have stuff for all my outdoor athletic pursuits, made by companies I love and support. I've been a co-op member since '08
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March 2024 by Spenser Beasley
Ordered a paddle board. The first one came in damaged so bad they didn’t even show it to me. Over a month later and the replacement still had not arrived. I spoke with multiple people from customer service and no one could tell me where it was or when it would be here. I spoke with Josh and Adam who both promised that when the board arrived they would “take care of me”. So when it finally arrived, they were both not available and REI gave $20 off. Two months of waiting, three trips to REI and countless phone calls, $20 dollars is not “taking care of me” I won’t be shopping here again. I would give one star but they were friendly.
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February 2024 by Marilyn Whitney
Got some Brooks 15 road running. Ordered from website as store didn't have the one I wanted. Won't know how they work for me for awhile cause of weather but they feel great.
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January 2024 by Chuck Ralls
The only thing a salesman could tell me "that's not in stock but you can order it online. Ended up waisting time going to the store. Will not visit again.
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December 2023 by Dan Faulkner
Not cheap, but the staff was VERY polite and helpful. Mack in shoes did a great job putting up with countless trips to the shoe warehouse. If you need outfoor gear, this is a good choice.
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November 2023 by Paul Riney
Patagonia told me REI will repair minor things on jackets but they don’t. Complete let down. Friendly folks though.
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October 2023 by S.J.
Nice big store. There's legit nothing bad about the store minus the exorbitant prices, but it is what it is. I love the membership, credit card and resupply!!
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August 2023 by Jeri Oakley
I had a very large return spread out over multiple transactions, Miguel was both kind and patient during the lengthy process! I have had nothing but wonderful customer service from this store :)
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July 2023 by Emily Chilton Moore
I went in today for a rain jacket (thanks El Niño) and everyone was super nice and helpful! Great experience, good choice of jackets, really nice staff. Thanks!
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June 2023 by Jerrod Clark
This is a cool place to walk around in, but they are VERY proud of their stuff and the prices reflects their opinion of their stuff.
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June 2023 by Emily Chilton
I went in today for a rain jacket (thanks El Niño) and everyone was super nice and helpful! Great experience, good choice of jackets, really nice staff. Thanks!
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May 2023 by Richard Drechsel
Our first time there. Fun experience! Great staff made shopping simple as they all were very helpful. We'll be back.
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April 2023 by naVid
Superior quality and service at REI in Greensboro NC. I went in to buy a gravel bike (Cannondale Topstone 4) and ended up getting a size too big with the L, took it back the next day and exchanged it for the M. The guy that helped me was the best version of customer service I’ve ever experienced. Name is Mark at the bike shop. Quality and service wrapped into one at this location!
