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August 2023 by Joe C
I’ve received great service from Roy’s Automotive on several occasions. On my most recent service they actually saved me from spending several hundred dollars that Precision Tune had told me I needed for brake repairs. Roy’s called and told me that my brakes would be fine for at least a while longer. I was very impressed with their honesty and integrity which can often be missing when it comes to auto repairs. I’ll definitely be returning to Roy’s for any future repairs.
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August 2023 by Sandra Rushmore
Oh my goodness. The Shop is one of a kind. Hats off to Matt and Dee. They are upfront and honest auto repairs professionals. I went in just to see what was making a flapping noise on the right side of my front wheel. Dee took it out for a test drive. When he came back the noise stopped. He saw I was a little puzzled so we both went back out for another longer test drive. The noise returned. I was told that my wheels needed to be rotated and they fixed right then and there. Yay!!! I read great reviews about Roy’s auto center and every positive review is right on. I highly recommend this auto center to anyone who is looking for an affordable, friendly and reliable auto center. Thanks guys!!!
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August 2023 by Brian Simpkins
If you want good service DO NOT come here. I brought in my Nissan Sentra to get an alignment and to get my breaks checked and worked on. I set an appointment days in advance to have my car seen. They took my car in at 11 and said they would be calling me shortly to inform me what the cost would be since we were not sure which breaks may or not be needing attention. Hours went by and I never received a call. I called them and they said they were test driving my car. And would call me back with an answer. Hours go by again and I decide to call them again. They answer and said they still were figuring things out and that the manager would call me back. I STILL never got a call back. At 5:15 I go back to the location considering they were about to close in 15 minutes. They cited being busy which is fine but they consistently left me out the loop and never gave me updates. They said they found no issues with my breaks and didn’t even do the alignment. I left paying a 76 dollar fee for them just to check my breaks. I was never informed there would be a fee for checking my breaks. They were unprofessional and lacked communication. I left with a days worth of my time as well as 76 dollars wasted.It’s a big disappointment that many reviews seem to be positive but this was the service that I was given.Services: Wheel alignment
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August 2023 by Joel Moore
Didnt know what was wrong with my chevy tahoe 08. They diagnosed it immediately and turns out it was the pressure sensor in the fuel tank. The fixed it in a timely fashion . Great job
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August 2023 by Robert Robinson
Great service! I feel fortunate to have found Roy’s. This place obviously has a positive culture to have been around since the 70’s.
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July 2023 by Brian R.
If you want good service DO NOT come here. I brought in my Nissan Sentra to get an alignment and to get my breaks checked and worked on. I set an appointment days in advance to have my car seen. They took my car in at 11 and said they would be calling me shortly to inform me what the cost would be since we were not sure which breaks may or not be needing attention. Hours went by and I never received a call. I called them and they said they were test driving my car. And would call me back with an answer. Hours go by again and I decide to call them again. They answer and said they still were figuring things out and that the manager would call me back. I STILL never got a call back. At 5:15 I go back to the location considering they were about to close in 15 minutes. They cited being busy which is fine but they consistently left me out the loop and never gave me updates. They said they found no issues with my breaks and didn't even do the alignment. I left paying a 76 dollar fee for them just to check my breaks. I was never informed there would be a fee for checking my breaks. They were unprofessional and lacked communication. I left with a days worth of my time as well as 76 dollars wasted.It's a big disappointment that many reviews seem to be positive but this was the service that I was given.
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July 2023 by Jennifer F
EDIT— Update July 2023: this check engine light has been very finicky to figure out but I am grateful to Roys for continuing to help me and figure it out. I’ve returned there 3 times and they only charged for the initial check. The light kept coming on but it’s finally fixed!!Initial Appointment in October 2022. 5 months later and I am Still Waiting for a part to come in. My car couldn’t pass inspection without it. Not much communication from them. I have to call them each time and no better response.
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June 2023 by Jamie McIntosh
I brought my van in for a normal oil and filter service. This work was performed in a timely manner and at a fair price. The mechanic did an excellent job checking over my vehicle and making recommendations on further services that will be needed in the future. The staff at the front counter explained these recommendations and gave me quotes on getting the work done, but did not push me to have it done. They informed me of needed services and we came up with a plan to get them done over time as needed.Service: Oil change
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June 2023 by Rhonda Cato
Very honest and helpful about what was wrong with the car. Helped me decide not to spend more fixing the car than it was worth. Would definitely recommend!!
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June 2023 by MA Webb
If seeking top notch vehicle repair...look no further than Roy's Automotive. Excellent service and staff...Service: Oil change
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April 2023 by Kim H.
This was my first time at Roy’s. I saw a number of folks recommend them on Nextdoor after some posted frustration in the service at another long-standing tire replacement shop, which has recently been sold to new owners. I decided to give Roy’s a try for my new tires. Their prices were competitive; they function BY APPOINTMENT so you don’t have to dedicate half a day for first-come, first-serve service; they have free WIFI, coffee, and bottled water; and their waiting room and restroom is clean and comfortable. Very happy! The fella that made my appointment even came out to introduce himself to me. I’ll be back!
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April 2023 by RON SILVER
I have recently started using Roy's Automotive and I have been very pleased. It is easy to set up and appointment and they finish the work to my satisfaction very quickly. Recently, I had a headlight burn out. They worked me in and took care of me in 20 minutes at almost half the price I had paid at a dealership.I highly recommend Roy's Automotive.
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February 2023 by Greg Clark
It can be difficult to find an auto repair shop that you can trust and provides quality work. Roy's does both. They will only do the work that is required or that you ask to be done. If they find another problem, they will let you know, giving you the opportunity to say yes or no, fix it or don't fix it. You can feel comfortable they are not going to fabricate a problem just to make money. They inspect my car and only do the work that is necessary and they do quality work using the best parts and the work is guaranteed.Services: General repairs & maintenance
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February 2023 by Paul Polakowski
Technicians found the leak on my convertible and fixed it. Replacing the steering rack fixed the clunk. I really appreciate the shuttle service. Way to go Roy's Automotive!Service: Steering & suspension repair
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January 2023 by Micah Lyons
Had a oil leak that i had found upon doing an self oil change on my car called a few spots i was recommended to call and tbh jus the customer service dave(david) gave over the phone was Immaculate. Witch is why I choose to stick with this shop first off 45 years in the game and ase certified techs but what stood out was daves and cheyenne( sorry if I butchered your name) two of the best ill definitely be spreading the word frfr GOOD FAST CHEAP i no u all no that u get what you pay for thanks Dave u made me feel secure great customer serviceServices: Auto engine diagnostic
