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September 2023 by Mark F.
It has been worth it ! Gas Savings alone Pays for your membership ! I have been a member since 1990 ! Since opting for their Mastercard I have saved and additional5% on Gas anywhere plus 3% at the store & 1% anywhere !Cash back to you @ the club !
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May 2023 by Talita M.
There was a greeter at the door/ asking for your Sam's card. Also, there was someone to assist at the end of each check out if needed. Although, I prefer the scan and go app on my phone. I stopped to purchase a water from the food stand area and there were fresh pizzas being prepared. The store was cleaned and flooded with summer toys and pools. I would hope that during busier times Sam's will have to receipt scanners at the door. So be prepared if there are not 2 you may have to wait.
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December 2022 by C. H. F.
For some weird reason I could not access my account. I tried everything including attempting to change my password. After an evening of trying, I chatted with a customer rep. We were disconnected, so I tried again the next day. That session was also disconnected. Nothing would work that they told me to try. Finally, after the third chat with a customer rep, everything worked properly and I was able to sign in. Some people might gripe about how long it took, but I give kudos to the customer reps. They kept working until a solution was found. I like shopping at Sam's Club and I'm grateful I can do that this Christmas season.
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November 2022 by Iris C.
Today I submitted my 1st and last pick up order. My order was supposed to be ready today between 3:00-4:00pm. I got there a little because and was waiting for a text to let me know it was ready. 4:00 came not text, cars pulling in and out picking up orders. 4:15pm I called customer service, a lady picked up the phone and said oh I didn't mean to answer this but since I did how can I help you. RUDE! I proceeded to tell her the problem and she pulled up my information. She said let me get someone on it because no one had started my order, give her 30min and it should be out. 5pm no order so I went in the store to the customer service and they still had not started my order. Oh, did I mention it was only 5 items. Paper plates, forks, and 3 bags of rolls. SMH... never again will I do a pick up from there.
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September 2022 by Stephanie Odom
Worst customer service anywhere - I have called with same issue over 6 times with no one answering their phones
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May 2022 by Meghan Coyle Fede
Worst Sams club I have ever been too! Rude employees that are unwilling to help and give you attitude. The place is very dirty also. I’ll drive out of my way not to shop at this location.
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May 2022 by Melvin B.
One of my favorites. I like their scan and go feature, visual center, fruit selection, etc.
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January 2022 by Shelly G.
Scheduled a pickup for Saturday morning and had to wait 2 hours. Called store and customer service and no one returned my call. Very disappointed. May switch to BJ's or Costco.
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November 2021 by Donald S.
My mind can not comprehend how slow the people working in the deli/pizza area work and walk People actually got tired of waiting and left Poor poor poor poor service
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November 2021 by Will Sartin
Yes if you have to buy them bulk be the best place to go too.
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November 2021 by Arturo Villalta
The best prices and good products
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July 2021 by Tehya R.
Ordered a cake for my sons birthday and it's terrible. You can see the cake on the sides where it wasn't frosted properly and the design print was not smooth and completely full of air bubbles and air lines. The only thing that looks good is the piping border. If they hadn't given me a discount on the cake I would have had some serious issues.
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July 2021 by Brandon Sutton
Great Customer Service, Great Employees, Great Experience & You Always Find Something To Buy Even Though You Came For One Or Two Items.
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June 2021 by Teresa Galloway
No mobile carts for disabled customers, one lady was struggling then I saw one in the aisle so I told a cashier, and she act like she didn’t hear me. Customer Service is bad everywhere
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May 2021 by Angela T.
My daughter ordered a pool online from specifically this store. It showed they had several left. She purchased it and took her 5 mth old and 5 yr old to Greensboro from Eden. When she got there it showed ready for pickup as it did from home when she checked but then a lady comes out and says there is no pool for her, sorry! She was highly upset and I was too!! All that way w 2 children anticipating a new pool and my credit card was used. I have yet to see a credit back on my card or even hear from anyone about a refund or more hopefully a pool!!! Terribly upset w this Sam's Club . I will be talking w a regional mgr or someone at this point
