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March 2024 by Stan Es
Made an upper four-figure online deposit. Haven't used this account much but decided I'd start using it more. Checked the app the next day to find out they backed out the deposit "because you didn't have enough in your account to cover the amount deposited". I received no phone call. I had to call to find out why they did this. My thinking is, don't back out the deposit, just put a hold on the check until it clears. You know, maybe 7 days? I wasn't withdrawing money for crying out loud. Because they made it so difficult I decided NOT to do business with SECU. I'll stay with my current bank. Much better and higher interest on cash. A handful of nuts.**UPDATE** Received a letter 8 days after the online deposit (you know, those deposits where you write "electronically submitted" on the check) saying the check deposit was reversed. It has to be because of uneducated staff with little common sense. Do not do business with SECU.
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February 2024 by Ronnie White
The answers you need for your business are there waiting on you.
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April 2023 by Mr Kul
If you are a government employee, this is an institution that gives loans to government employees. You should definitely come if you are thinking of getting a loan in the future.
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April 2023 by Jenni Brown
Elise, Daniel and Cierra provided quick and accurate service. The customer service received from each individual was spot on and I definitely would return to this location for future services.
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November 2022 by Dany Steve
Came to this location on October 14 Elise lee was the woman that helped me out I went in to make a payment on my auto loan filled out the payment slip like I be done for two years got my receipt went on with my day just to find out that she had put the money into a different account a month later no my credit is messed up and to find out that I have to make a extra payment when this month came is in a couple of days if you don’t like your job quit and if you didn’t hear clearly what I asked for ask me again don’t just assume makes me re think about who I’m banking with and the kind of people they hire
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March 2022 by leonese C
Been a member over 20 yrs and will continue to be one.
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December 2021 by Richard Adkins
Disappointed. I don’t often do reviews and even though the process went through without any hiccups It still felt like one should’ve occurred. Not sure if it was a bad day by the rep who helped me last name Brown, but I went in excited to open a new account and left wondering if I made a mistake. During the process it felt like I was being a bother just by being there. When I asked a question it was met with an uneasy quick response borderline rude, which discouraged me from asking any more questions and waiting to speak to someone else from home. Overall disappointing but hopeful that this isn’t the case at most branches
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August 2021 by Joni Coleman
Hailey Nunez was such a wonderful person. She helped me out so much and gave me alot of insight on what to do with managing my money and my credit score. She will definitely be my go to person when I come into this bank. Thank you so much
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May 2021 by ryanfsu1982
SECU randomly held a deposited check for 7 days after I was told there would be 1 day hold. Bank customer service could not explain way, nor attempted to rectify the situation. Employee was not well informed of bank policy or procedures. She did however provide various guesses, but never attempted to fix the problem. Terrible
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May 2021 by Christine Albright
Helpful and friendly.
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April 2021 by Temeka Thatch
This is my go t0 credit union. The staff is always friendly and very helpful.
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January 2021 by Christina Hall
I live near this one and use the drive thru often with my young children. Everyone is polite it just takes so long. Even if I'm the only one and just depositing cash. It takes a fraction of the time at any other branch I've visited even if depositing a check and they dont make me fill out a deposit slip at other branches either. With babies it is just easier to not. The one time I tried depositing in the atm it wouldn't read my card. I hope they resolve the issue of taking so long because it is a drive to any other branch.
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May 2020 by David Koc
This branch is horrible! I think the staff hates each other so there is no coordination whatsoever!
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January 2020 by Kabrina Shamburger
This branch has the least helpful staff of all the branches in the area. It’s worth driving and calling across town to get things done.
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November 2019 by Joseph Moss
Never had a problem with SECU until I came to this branch they wanted to put a hold on a 600$ check which is a very low amount that I usually deposit weekly
