Truist Bank receives mixed reviews citing frequent long wait times and occasional unpleasant staff, often due to being short-staffed. However, many customers report absolutely excellent and thorough customer service from specific representatives who are very apologetic for delays and immediately step in to help. These staff members provide the best customer service, answering questions with kindness and never making clients feel rushed, even with urgent matters like fraud or opening an LLC. While the bank itself receives criticism, these outstanding individuals are the reason many customers continue to bank there, with some calling them the only reason the branch remains afloat.
