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February 2024 by Irish S.
This is my second not-so-good review of this store. Most times when employees do a great job reviews are not given, apparently because we as customers expect great service when we are spending our hard-earned dollars. A few years ago I was overlooked at the wine-tasting bar, standing there like an idiot being invisible. I left a review on Google. My complaint this time is subtle racism, I am a black 71-year-old female, college educated, own numerous rental properties, has a substantial stock report, but more often than I would like to mention I am not appreciated when spending my hard-earned dollars. So on Feb 06, 2024 cashier Anthony opened a new line to accommodate customers, so I decided to check out the new line. Upon checking out he did not greet me, no hello how are you, or Did you find everything you were looking for? I greeted him, and in return, he asked for my phone number for the reward points. I gave him my phone number and proceeded to leave the store. Upon my exit, I heard him say to a white customer, "Hello Mam how are you today"? What I should have done was turn around and return the goods, because I was again a victim of subtle racism, it happens every day all day. Being Black in America is a curse because I experienced it at banks, Vet shops, and in return I have taken my business elsewhere. Corporate America it is common courtesy to greet ALL Customers spending money in your establishment, so in the future, I will shop at Trader Joe, Food Lion, Harris Teeter, Lidl, Lowes Foods, Aldi, and Dollar General, as you can see I have choices and I will NOT tolerate subtle, overt racism!!
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January 2024 by Mark Parlato
Super nice and knowledgeable about beers
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January 2024 by Sean Nowak
Great selection obviously. And great service.
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January 2024 by Rick Lashley
Friendly helpful service.
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January 2024 by Frank DeBerry
Ordered online but the vintages don't match in stock inventory. Would have preferred the order not be filled. Refund was offered.
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January 2024 by Michael Jennings
Awesome Manager Showed me Some better wine then what I had been drinking...Thank You Sir
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January 2024 by Hugo Magalhães
Great options in wines and a huge options in beers
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January 2024 by I N
First time in this store, and just before Christmas. My experience was very pleasant, as soon as I walked in a gentleman approached me and asked me if he could help. he walked me directly to the place I needed to go to get the wine I was looking for.The place was packed but was very quick to check out.Great customer service, friendly and very helpful personnel.
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January 2024 by Catherine McKoy
It was completely a nice experience. So glad the cashier was available to assist me when seeded
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December 2023 by James Slade
Love this store. Staff is friendly, favorite wines are always in stock, and delivery is fast , even with third party services. Prices are usually lower than grocery stores.
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December 2023 by M Y-G
Love Total Wine, but NC and ABC is full of it. I went looking for a whiskey that is sold specifically to Total Wine and because ABC has the corner on spirit sales Total Wine in this state is not allowed to sell it. Shame on you NC for this stupid law.
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December 2023 by Ryan Hudy
This Total Wine location does a great job of stocking local craft beers with several different offerings from each establishment. Other locations I have visited have had fewer offerings for craft, but this location has its act together.
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November 2023 by Brandi
First time in this place, they had an awesome selection of adult beverages ! Will defiantly be back.
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November 2023 by Ej Martin
Rodney helped me with find the best wines during my bridal consultations for my wedding! He was amazing and knew so much about wines and made it a smooth experience for me. Thank you so much Rodney and everyone else working today that asked me if I had any other questions.
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November 2023 by Ronald Probst
Nice large selection of wine and beer. Was looking for Taylor wine from NY state. (A low end wine) Sales person told me they didn't have any wines from NY state and NY doesn't like to distribute wine outside of NY. When searching on Internet on where I could buy this wine, Total Wine & More of Chapel Hill, Raleigh and Charlotte sell it. Also numerous grocery stores in those locations. Only bought $80.00 of beer and 3 wines.The mature Lady at the checkout was neither friendlyor courteous but more authoritative right from beginning. Very disappointed.
