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December 2021 by Daylily F.
I sincerely appreciate & reqularly shop at Home Depot. For years, it has been my favorite BBS. As a Retired Marine, when I show my military ID, I normally I receive a friendly smile & a respectful thank you for your service. To my surprise, the store wasn't busy this December afternoon. Only one full service checkout register was open, Given no other patrons were in sight, one register was ok. Although the register open light was lit, there was no checkout clerk at the register. About 10' away stood four young ladies dressed as HD Checkout Clerks. They were laughing, smiling & talking to one another. I stood at the register in plain view, with no one at any other nearby registers. My hands were full of merchandise. Despite my close proximity to the preoccupied young employees, I felt invisible. Finally, an employee yelled out a name & exclaimed "you have a customer". It was only then, one of the four young ladies came to wait on me. Despite their smiles & laughter with one another, I received no normal friendly smile or greeting or when I showed my military ID, no thank you for your service. I was surprised because they were so cordial to one another. As a 25 year service member, I routinely remind those friendly, thankful & respectful to me, that I appreciate their service as well. Before leaving with my case of paper towels & electrical box, I was asked if I would like a bag. I replied, no thank you & have a nice evening. I'm now a small local business owner. In business, both customers & employees may be the best or worse advertisement and/or make the difference between good relationships & successful business. Clearly, both customers & employees are very important & everyone's service matters. Mustang USMC Retired
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November 2021 by Vickie C.
I find everything I need, getting help is hard. Clerk... customer service to isle 8 ... 10 minutes later, I am sitting on a box typing this review. I need a 10" saw blade for a miter saw, minimum 80 teeth. Just want to ask if they carry them or if they may have some in stock. Someone came,helped another person, left me sitting here, but came back for Boss man. Ok, it's a gender thing. Ok, in my feelings right now. They did not have what we need. Still in my feelings. Going to the other place.
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September 2021 by Adrienne Widemon Boone
Waited 45 minutes for someone to assist with custom cut blinds, paged three times. No one ever came.
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June 2021 by Anthony T.
For the past 2 months, I have been trying to get my battery replaced for a Ryobi electric string trimmer. Let's just say it hasn't been resolved until I met Rosa, who handled my issue like a pro! Today was the day that I have had enough with the run around, and was ready to give everybody the business, as customer service kept placing me on hold for 30 minutes plus. While on hold I decided to drive to my local store where I spoke to 3 friendly staff members who tried and were empathic to my situation. Long story longer, we called 2 different stores, and submitted a claim that showed that I am covered. The claim didn't submit, and I am still waiting to get my battery replaced. Then Rosa let me know that she was able to get some traction, and to visit another store to get my issue resolved. Please recognize Ms. Rosa at the S. Elm-Eugene store at a manager above all others that will get the job done! She was a pleasure to work with. Now I am headed to get my battery replaced. Thank you Rosa for your hard work, and great customer service!
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May 2021 by Yolanda S.
This store has the worse customer service, I have ever experienced. I would give the rating a zero but that's not an option.
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May 2021 by Clara Lou Hollingsworth
Was very disappointed with service in appliance department today. Had to hunt him down , at desk playing on phone.. Guy not interested in talking to us about refrigerator. Finally found one, and he said would take 3 weeks to deliver. Who can wait three weeks when your refrigerator is not working?
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April 2021 by Lex Gilmer
TRASH experience. I paid almost $1700 for a washer and dryer that I did not get due to miscommunication from a store associate with me. I refused the delivery and when I went to the store 3x to get a refund (which is what the store employee and customer care told me to do) I could not get one yet because they had to release an item I never received. The customer service SUCKS. The managers lack of sympathy SUCKS! And the waiting around for 30 minutes to over an hour for someone to tell me THEY CANT HELP ME 3 days straight SUCKS! I have never experienced anything like this!! I will never shop here again!
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May 2020 by Ryian G.
Not feeling well, on prednisone that makes me really really irritable, and a Home Depot pro-contractor (TJ) calling me a crazy b**** and hanging up on me after explaining that a Home Depot sales rep put me in for a pro-contractor referral by mistake equals a really bad Tuesday so far! And I did the one thing I hate the most, called to complain to Home Depot and lost my temper, like really lost it! The MOD acted like she didn't know what she was doing and said she'd get me to someone who could handle my complaint, that person was just an associate that works in the door and window department. Seriously.....she should have owned my complaint and took care of me! If it wasn't for Home Depot's warranty on our front door and storm door I would cancel the install and find someone else to install the doors, which I'm still considering I will never ever use Home Depot for anything like this again!
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January 2020 by Samara H.
Just left this location. Both Mike and Jim were very helpful with helping my fiance and I find the materials we needed to build a backdrop for our wedding! Mike helped us build a prototype right in the aisle and Jim made it his personal mission to help us locate more of a item we needed. I will return if only just to say hey to them lol.