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February 2024 by Abdi Phillips
Walking in the establishment, lights were not on. The staff were just sitting in the dark. No professional greeting at All. Once I scanned the room and saw the man sitting being the desk, he just looked at me. I had to speak first, apparently..His tone and demeanor was as if he didn’t want to be at work.. I hooked up my rental trailer and Was told to come to the front for the connections to be checked before pulling off.. no uhaul staff ever came outside. I waited about 10mins, before just leaving to do what I had to do, being as though I was on a strict time crunch.customer service doesn’t seem to be a priority at this location.
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January 2024 by Kyle Culler
it was a great experience.
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October 2023 by Shavonne Burkes
New owner they are great!!Great customer service..FriendlyOverall great service will recommend!!!
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October 2023 by Tammy Tilley
Very friendly and helpful at pickup and return.
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September 2023 by Ivan Centeno-Ralat
Very Very helpful and nice... great staff
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June 2023 by Cathy
This was a great experience. Friendly clean good people.Highly recommended.
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May 2023 by Donna Clavell
I had to change my pick up day to Sunday, and they had someone in the office to check me in, even though they are closed on Sundays. As a senior who is not that tech savvy, I really appreciated that!!! Will definitely rent from them in the future!
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June 2022 by Jen Davis
We had a little trouble with the mobile site, but aside from that very minor annoyance the process of renting and returning the van went quite quickly and easily. You do have to locate the truck or van and click that you found it before it gives you the keys, we had a bit of confusion over that, but you get the keys after locating the vehicle.Customer service support staff was also very friendly and helpful, and we were able to get a much needed few hour extension (we hadn't slept in nearly 30 hours at that point).Would absolutely use this service again.
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May 2022 by Carla Farrington
Employees are very disrespectful. Talk to you hateful. We dropped the truck off with more gas than when we rented it and were still charged for gas. Wouldn't buy or rent anything from this business. Don't go with you and show you anything about the truck just give you the keys and tell you where it's parked. We definitely won't be renting from them ever again. If I could've gave a 1/2 a star it wouldn't be my rating. Very bad experience.
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April 2022 by Cris Roque
Just spoke with Lashika who is a Representative for U-haul, called to check on some charges without any attitude. Just wanted to verify a few things, that would only change my bill by 20$ (not a big deal) I was charged for 48 moving pads. But was only given 30. I really just wanted to make sure I wasn't going to be charged for possibly for missing pads I did not get. I was greeted immediately with huffing and puffing like I was inconveniencing her life. I was then told the 48 pads were there and that the charges will remain, counted these pads 3 or 4 times to make sure. Either way, I could care less about the 20$ its the terrible customer service that is the problem. Will never rent from here again.
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November 2021 by Anonymous
This location will go to any lengths to cheat you out of extra money you didn’t intend on spending. Do yourself a favor and go to different location.
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September 2021 by Cam Sanders
We have been doing business with Monarch for years without a problem until now. We rented a UHaul for a day. The gas tank was not full when we picked it up but we were told we had to fill it upon return (or be charged $5.xx for every gallon) and that we would be reimbursed for the overage. We did that but Monarch refused to reimburse us. The person I spoke with on the phone was excessively rude, called me "Sweetheart" and hung up on me after I insisted on a reimbursement as promised. Never again.
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September 2021 by Sab Austria
We would give 0 stars if we could. Such a terrible experience. Staff treated us with no respect at all whatsoever. They didn’t care about our issue and we had to call 4 different times and each time had been an absolute mess. We were blamed for their mistake and they took no accountability.
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September 2021 by kale yumm
Very, very bad experience. I would recommend going somewhere else.
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September 2021 by Michael Martin
Horrible the employee very rude nobody knew what they where doin
