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August 2024 by Merton Canady
Friendly staff here!
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July 2024 by Courtney Coker
We had an amazing experience there! Katie Phillips and Robbie Anderson were so awesome! They helped me, were kind and transparent, and worked hard to get me exactly what I wanted. Smoothest experience at a dealership I've ever had.
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July 2024 by Scott Culver
After trying to purchase another car manufacturer's SUV 2024 model that was hard to find in stock, we stopped in Brown & Wood to see a Mazda model that was comparable to it. After telling our salesman the requirements, Stacy put us in to a beautifully equipped, great handling, and economical 2024 CX90 PHEV that was better than what we originally set out for. We are extremely satisfied with all aspects of the process, the courtesy, knowledge, and professionalism of all the people we encountered at this dealership. It is outstanding. It was actually a fun experience and we highly recommend giving them a shot at your business even if you have another vehicle in mind. It might well be worth your time.
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July 2024 by Marques Harrington
Brown and Wood Mazda DIS-Service Department gets more and more trifling by the visit. Cody, the manager, is phenomenal but he does not have much help.
I dropped my car off at 3:30 PM for an oil change and tire rotation, and was taken home by the shuttle. After not hearing anything, I called at 5:30 to see if my car was finished. No one in Mazda service answered. I called the shuttle driver multiple times, to no avail. When I finally reached someone, I was placed on a more than 15-minute hold. The shuttle driver finally called back. When I explained the issue to him, he told me “We close at 6 PM and I ain’t got nothing to do with that.” I said “You better find someone who does have something to do with it, send them to come, and get my vehicle before you close!” I finally got closed out and retrieved my car by 6:10 PM.
I have purchased two brand new cars from this dealership, and will be in the market for a new one soon. My grandfather (1911-1992) was a decades-long loyal customer. However, that long time relationship ends here! If Cody is out, it’s something every single time.
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May 2024 by Dee Mencer
My experience was pleasant. The service I received was impeccable. I was surprised to be offered a shuttle service to my home and return service to the dealership. I am very happy with the service I received.
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May 2024 by Tom Brown
Was greeted promptly and service was excellent.
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May 2024 by Cindy Kosor
Brown & Wood Mazda in Greenville NC is by far the best auto dealer!
The manager Duane, the sales associate Chris, and the service department are extremely professional and provide exceptional service and support. This is my second car from Brown & Wood but it won't be my last. Simply put, I trust the dealership and I love my Mazda!
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May 2024 by Tracy Hopkins
Everyone was friendly and willing to assist!!! Brett got me in and out in less than 3 hours!!! I have never bought a car that fast!! Excellent job!!!
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May 2024 by LIndy M
I love the service I’ve been receiving from this dealer since recently moving. The Service Advisor Cody goes above and beyond to provide a 5 star experience, ensuring the guest is satisfied with their visit.
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May 2024 by Parker Ledbetter
Great Team at Brown & Wood. People ahead of Profits is rare in Today's World.
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May 2024 by Steve M
So I have a 2007 GMC truck which has an airbag recall...I called Brown and Wood to schedule an appointment to have this replaced and was told it would be 2 weeks out which I inquired why so long. The lady explained it was because they had to order the replacement airbag. I replied that makes total sense and I fully understand...EVERYTHING is GREAT up to this point and then all 4 wheels fell off the wagon on the 8 am appointment I had. I arrived about 10 minutes before my appointment and proceeded up to the desk where you check in and I told the young man who I was and that I had an 8am appointment for a recall on my airbag. This man looked at me as if I had 4 heads attached to my neck and I even handed him 1 of the several notices GMC had sent me thru the mail. He was not rude at all but he was clueless as to why I was there as it appeared to me from his actions I did not have an appointment. Please note I recieved a text and an email confirming my appointment. He never said I did not have an appointment nor did he say I did, as he took my keys I was pointed to the waiting lounge which made me believe I was getting my airbag replaced that morning. So after an 1.5 hr wait he comes to the lounge and calls me out to the desk which made me feel impressed as to how fast they had repaired it. He then proceeded to tell me he now had the information they needed to order a replacement airbag which is the time I started getting ticked off because I was told this was the reason I had to wait 2 weeks before they could see me and also I had to use a pto day from work for NOTHING.. I realized I had to accept what I was told and I explained to him I was told this 2 weeks ago and it was obvious to me the left hand did NOT have a clue what the right hand was doing. He told me they would call in about 2 weeks to let me know that the replacement airbag had arrived. This was almost 6 to 7 weeks ago and to my knowledge I have NOT heard from them about this. This is extremely disappointing to me as my wife and I have purchased a couple of vehicles from this dealership years ago and they were not the cheapest but they HAD a damn good service department years ago which made buying a vehicle from them an easy choice. I am now considering just going to another dealership to have this replaced as my confidence level in Brown and Wood has fallen from a 9 out of 10 to a 2 out of 10...
SIGNED
DISAPPOINTED BROWN AND WOOD CUSTOMER
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May 2024 by William Parcell
Had a fantastic car buying experience with Mr. Calvin Freeman. Efficient, respectful, reliable and a sharp dresser too. Ask for Freeman he will not disappoint.
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May 2024 by Roger Kemp
After spending $7,000 to have my 2014 XTS repaired, I don't expect to have to return four days later because of a Check Engine light on, only to find the mechanic forgot to hook something up.
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May 2024 by Byron Pink
Brown & Wood continues to treat me with dignity and respect every time I am there. Their Hallmark is great customer service, and quality workmanship on all fronts. Great experience!
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April 2024 by Jeannie Baker
Great dealership! Make purchasing my vehicle so easy. Highly recommend.
