Cricket Wireless Authorized Retailer offers a mix of customer experiences. Many customers appreciate the friendly and professional service, particularly praising an employee named Erica for efficiently resolving issues and assisting with new phone setups. However, some have expressed dissatisfaction with the lack of personalization in service and unexpected charges for inquiries. Overall, the store provides helpful customer service but could improve on communication and transparency regarding account management.
Erica was a life saver today! After talking to outsourced "support" half a world away (with substantial signal delay and no duplex), Erica solved our problem (required a new physical SIM card) in no time. Pleasure to deal with a professional and great luck to have somebody like that here, in this little backward town.
March 2025
Good experience!!! Thank you Erica!! For your help. Helped me through the process of getting my new phone. Also great team work!
November 2022
Great customer service, fast, friendly, and very helpful!
