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March 2024 by Marjorie Fear
Quick and easy, in andbout in 35 minutes
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June 2023 by Michael C.
Called for a Ford edge because I re warranty had been extended. They said brake booster was covered at no cost to me several times. Call next day nothing covered. Pay full price or get nothing done and pay $230 for looking at it. Lied to my face and then treated me like crap. They did take fee off after I talked to someone else. Glad to have got car back. Never go there again.
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March 2023 by Adam Harris
This is a long review.Thursday 2/23/2023 I dropped off my 2014 F150 at 7 am for oil change and tire rotation. Pick it up around 11 and drive back to work. 15 min ride to work. I go to put something in my truck a few hours later and notice a small amount of oil on the ground under my truck. I park in the same spot everyday with no oil spots. Did not think anything of it because it was near the filter where the drain pan was. Friday 2/24/2023 I drive it early in the morning and park it all day and come back out to about 12 hours later the same size oil spot under my truck. Still didn’t think anything of it. I drive home for about 20 minutes and look under it as soon as I put it in park when I got back home. The picture attached is what I see. I call trying to reach quick lane where it was serviced at. No answer after 8 tries, I get that it’s a busy place but, was continuously transferred with no answer and sent to voicemail multiple times. On the final phone call a woman answered and asked me if I was still holding for quick lane. I said yes I am transferred again with no answer. She then asked me after holding if I would like to leave a message. Frustrated I asked to talk to someone. She puts me on the phone with a manager. I wish I could remember her name but she offered to send a wrecker to my house to pick up my truck so that it could be looked at on Saturday 2/25/2023. I said that would be fine but instead said manager and a service mechanic drive to my house to look at it in my driveway (I live roughly 10 minutes from Hastings). They couldn’t effectively find the problem because it wasn’t lifted. They offer to take my truck back to the shop. They take it and come to find out that it was an “overtightened drain plug, which caused the seal to bust” and said problem stated earlier. Said that they had to put a new drain plug in and cleaned off the drain pan under oil filter. The ONLY REASON I give this review three stars is because, the manager and service mechanic were so helpful and didn’t have to do what they did to fix the problem. They also apologized many times.I appreciated the service that THEY provided me. Quick lane really should check their work more than once.Service: Oil change
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January 2023 by Bill Erwin
Good Service and customer friendly!!Overall do good quality work.
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July 2022 by Derrik Jackson
Fast work and they offer a shuttle service that goes even as far as Ayden.
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July 2022 by Justin Lane
The staff in the Service Department and Quick Lane have always been top notch. Whenever I come in they always remember who I am and know the other customers by name as well. You won't find better service anywhere else.
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May 2022 by Sean E.
My college age daughter went in for a simple oil change and they soaked her for $274.00. Engine air filter - $80.00? Fuel induction service - $177.00? Only 33K on the vehicle, are you freaking serious? It must be nice to be in a college town and to be able to steal money from uneducated college kids. Maybe you guys should stop selling cars and just sell B.S. service to college students. Un-freaking-believable!
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January 2022 by Lowell Berkowitz
Tyler is the man! He runs a tight ship there. Great customer service and excellent auto service.
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January 2022 by Ray Sanderson
Great dealership helped me get in to a 2021 F150 I was looking for salesman and general manager are great people very polite helpful and quick to get me and my family back home , I will be doing all my vehicle shopping with them from now on thank you guys for a stressful free experience!!!
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October 2021 by Matt A
5 Star's keep up the great work
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September 2021 by Kimberly Haddock
Wonderful service. Always treat us like we are VIP's.
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August 2021 by Jacqueline Cullins Williams
The service was great. However I was unhappy and uncomfortable with this business allowing others to be inside without a mask in the midst of corona. Every store that we go into requires a mask. No mask no business should be the policy.
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July 2021 by Rhonda Adams
Great service and a great detail on our truck! We will definitely come back again to get our vehicle detailed here!
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May 2021 by Joe Miller
A tale of two mechanic shops: So my blue oval red truck had a problem of going to the right quickly after I would remove my hands from the steering wheel. My tire pressures and tire wear were good, my brief internet search suggested I would need an alignment though we had not been in an accident. I took the truck to the blue oval dealership, described the problem, made an appointment for this morning at 0730. When the appointment was made I was asked if I would be waiting
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April 2021 by Brittanie H.
I started coming here when I moved to Greenville in 2018 to service my 2018 Ford. I almost always use the Quick Lane services but have used the regular service department as well. Over the last three years, I have never interacted with a rude team member. From the front desk to the techs to sales and shuttle everyone is always providing a five-star experience. The service is always prompt and with a smile. They don't make unnecessary recommendations and operate with integrity. I typically drop it off in the morning before work and pick it up afterwards. I have never had an issue with my vehicle not being ready. Over the years I've interacted most with Tyler in the Quick Lane and his service never disappoints. He always makes it a great experience. I highly recommend this dealership for service and all your other Ford needs.
