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September 2023 by JB One
I am a fixed wireless customer and have been having problems for 9 days since 08/27/23. The tower experienced a power outage and when it came back my 25/3 service became 5/1 service. I have called multiple times, been lied to multiple times but my service is still not fixed and it is 09/05/23. Riverstreet customer service is a joke. Being lied to and strung along by any company is unacceptable. Companies like Riverstreet know that people in rural communities have few choices when it comes to an ISP, so they feel as though they can give a bottom of the barrel service knowing most customers will continue to pay. I refuse to accept that. I rather not have Internet than to allow any company to give such subpar service.Edit: Was told that if I am unhappy with current service then they would be happy to disconnect our service. That speaks volumes louder than any criticism I could addm All I wanted is for my service to work the way it did prior to 08/27. That's all.Paul P.
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August 2023 by Jerry Ransom
Worst internet service I’ve ever paid for in my life. My WiFi goes out daily and cannot get a service technician to ever come check. Gonna cancel as soon as I can!!! Terrible service
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July 2023 by Vickie Mathis
Terrible internet, always goes out and never a technician to help fix it!
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April 2023 by Kaitin Cartrette
Every time it rains even just the slightest drizzle it knocks our internet out. I think they should also provide weekend services! My internet has been out all day, and it’s sunny out. Ugh! It happens too often.
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February 2023 by James West
Excellent radio, video, alarm, an Internet service. They have changed a lot of stuff in the way billing and service is done. The front office is closed. You have to pay your bill online for the time being. It is still the same as of now. Hopefully soon to be better and easier.
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December 2022 by Allen Richardson
Good public relations
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December 2022 by Donald Harvey
Network goes out regularly. Paying for premium service on an archic system
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November 2022 by Allen H
Horrible internet service, and the customer service isn't much better. That's if you can actually reach someone.
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November 2021 by John Phillips
Rude and only cared to answer questions if you signed a contract first.
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November 2021 by john f. guttery
Best internet and alarm company in the county.
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November 2021 by Daniel Ward
Great internet
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November 2021 by Jacqueline Mccall
We been on a waiting list for almost 7 months. I never in my life seen people conduct business the way they do and they came highly recommended. I’m not gonna continue calling them only to hear yes your still on the waiting list or we don’t no when we’re coming to hamer again.
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November 2021 by Crystal Jones
Okay so we have had them anywhere from 10 to 12 years and have not had very many issues even when they raised their prices however ? my service along with many others has been out over a week we can't get anything done they can't tell us when they will fix it my child can't do her school work They should have never taken on so many new clients if they didn't have the man power to send out to repair issues because they knew ahead of time there equipment breaks easily with lighting and storms so aggravated ? and sure hope they don't except me to pay for this whole time my internet has been out because that is not happening. Good company as long as your equipment don't break if it does your looking at weeks without service.
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November 2021 by Thomas McGee
Had an alarm system installed for my folks, I'm out of state any, and any time we've had a problem, it's always been delt with promptly and professionally. Nothing but praise so far. Thank's for the superior service to the whole company. Tom McGee
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November 2020 by Kelly Locklear
Have had service with them for several years and over all I am satisfied with the service they provide.
