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December 2023 by Faye F.
Cannot tell you how horrible the head teller and branch manager were to an elderly disabled person. Heard the manager being so rude running to the person's car. Who does that!
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November 2023 by Gisselle Aguilar
Horrible horrible customer service really rude and they never know anything
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September 2023 by She WhoLovesEveryone
One of thee most prejudiced employees of TD Bank work at this location. The younger 20-30 year old male teller (name begins with Z--couldn't see his badge clearly) blatantly refused to serve my husband (African American) and me (Puerto Rican). We were travelling from NJ, which is our main branch is located, to the Outer Banks of NC. First, he questioned heavily my husband's name as if the ID he presented was not his. So, as I stepped up to question the issue, 'Z' looked at me and hollered "can you step back? Your name is not on this account and I am not talking to you". I was appalled. Nonetheless, we left and just decided to review this location. I have never left a review but felt that I had to. AVOID THE HAMPSTEAD LOCATION IF YOU ARE NOT OF THE PERSUASION!!! When we got back to Jersey my husband attempted to close his accounts but was convinced NOT to by our loving bankers at our regular location. This made us NOT want to even visit the Outer Banks again. TERRIBLE CUSTOMER SERVICE!!
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June 2023 by Stacia W.
Please take a customer service refresher Hampstead, NC. I get texts from TD bank and have had my ATM card replaced recently. I went in, they sent a text, I walked out with a new card. But NOT TODAY!!! TODAY- the female mngr let me know that my cell phone did not have proper authorization to reissue an ATM card and it would be a 7-10 day wait! I asked if I could withdraw 5k and just deposit into a new checking account as I need the debit today. No!!! She said, you can't because you need THAT CODE TEXTED TO YOUR PHONE!!! I left saddened by the lack of customer support. Verification should NEVER simply rely on cell phones. Ridiculous!!! I called another branch and the son who answered basically said it is at the managers discretion. He felt bad and offered for me to come into his brach tomorrow. What happens when an elderly individual without a cell wants to open an account Hampstead TD????? Let me guess, ummm, they are NOT ALLOWED per the manager?!?!? Sad to say the 1 star reviews outweigh the others for a reason! Look at Trustpilot reviews! #Customerservice (GET SOME)
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May 2023 by Lauren Smith
Staff is very friendly and helpful!
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January 2023 by Mark Johnson
By far the worst branch I've ever been to. No manager on site. No return phone call as promised. Twice. Amateur hour. My personal and business accounts will be finding a new bank asap
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December 2022 by Jamie Chen
Extremely unprofessional services!
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December 2022 by Doug Lawson
Been banking with TD for over 10 years now, they decided to install a new ATM machine a few weeks ago. I have visited a total of 6 times since and it has only worked twice for me. This makes TD convenience, no longer convenient! I now have to go all of the way to Wilmington in hopes that they have not changed their equipment either.
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September 2022 by Daniel Penuela
Had a very pleasant experience at this establishment. The team here is kind and professional. They're busy but keep attentive to each task and are eager to assist.
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August 2022 by Alejandra Alvarez
Be aware of online acct offers! Do not open an online acct with them. I opened an acct, verified all my info, transferred money from another account to fund it, set up direct deposit and 2 days after they received my direct deposit the suspended acct saying it was being reviewed. Took two phone calls to find out my direct deposit will now take 3 business days to be returned to my employer. They had no explanation saying they could not discuss reviews over the phone. I will be making sure to inform everyone I can to not use this bank. Luckily I only had a portion of my paycheck deposited as I was going to use this acct as a vacation savings acct. Glad I can live without $2500 for a week +. Others might not be this fortunate. And rely on their money on payday. Do not fall for the online acct offering a sign up bonus. I am now left without a bonus and mu hard earned money for several days.
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May 2022 by Unsatisfied C.
How TD Bank CAUSED MY FINACIAL RUIN. Toronto Dominion Bank are Greedy scammer's top-notch white-collar liars. They are not for the family they are for themselves. GREEDY! I had a regular mortgage with TD, I put a personal line of credit for my house It gave me flexibility to pay off house in lump sums without T.D.B. causing penalties, & without paying more interest, this made sense single parent of two university young adults. Been a self-employed contract worker not all contracts were created equal every month. With normal bills & groceries this was a financial Struggle. TD bank= TOTAL DEVASTATION OF MY FINANCES. I turned a certain age. TD sneaky tactic was to charge another $540.00. a month fee when my house PLC became a higher risk on 200k mortgage. No letter ! OR CALL @ Toronto Dominion Bank 4 BULLIES. Did T.D.B ASK ME if I could handle new financial challenge? NO! Who is protecting my financial interest? If not the Toronto dominion bank? NO One! This crushed me financially. Yes, it crushed me to the point where I had to use my personal line of credit to pay $540.00 fee new charge every month on PLC house. for TD's assured profits. Total bully act from Toronto dominion bank. I reached out to NHL family member who has made 100 million in his career so far @$580.000 a month to bless us. Nope! He was too busy buying multimillion dollar homes. Pathetic ! Everything went downhill fast I was way overextended from this bully act from TD bank. How was I to survive already burning the candle @ both ends for work & financially. I was broke 2020. I was left no other choice, sell my house, loss neighborhood friends now my kids had no place to visit. My house sold during covid & I lost one hundred & sixty thousand dollars of equity or more. There were a lot of dreams attached many years of mortgage commitment, forced retirement do to ageing degenerative conditions 30 yrs. Rehab Therapist. Now What? Will TD pay back $ 160k or more, I lost on prematurely forced sale of my house? During covid ? The Financial doom 4 bullies @TD bank caused, charging extra insurance AGE FEE on house. Has caused severe DEPRESSION ! Is T.D.B. A BANK YOU WANT TO DO BUSINESS WITH, Lying and stealing 4 fake insurance charges? I let the TD bully bank know this information several times from start of new fee. Nobody @ TD cared to return my calls. TD 4 bullies made reasons why not to care. Toronto Dominion Bank kept on increasing my personal interest rates on plc. Though covid the bullies of Toronto dominion bank raised my interest on personal line of credit 5 times up to today the minimum payment. It's all interest. I have not worked since start of covid. Does Toronto dominion bank 4 bullies care about my financial doom they caused? NO! Saying NEW INTEREST CHARGES. TD IS PROUD OF ANOTHER INTEREST FEE HIKE on POVERTY VICTIM. HOW DISGUSTING ! Seriously injured 2021 by physiotherapist still have neurological injuries today. I phoned TD bank 2021 to collect the injury insurance on personal plc that I paid into for years what I paid into plc insurance equaled more than I owed on the current plc. I had no access to plc injury insurance or to get the plc paid off by TD 4 bullies because the insurance was FAKE, A LIE. This is CRIMINAL! I was told by TD rep this is injury insurance when it was first set it up. TD = Lying, GREEDY. Toronto dominion bank 4 bullies scammed me again. TD have not issued an injury insurance payment or paid me out & When will I receive a Return of all my stolen funds from TD ? Still waiting. Toronto Dominion bank will tell the Government about my outstanding debt & TD will get paid from Gov will probably garnished wages or have horrible credit 4 next mortgage or have parasite debt collectors. ALL COULD HAVE ALL BEEN PREVENTED IF Toronto dominion bank didn't MISSREPRESENT ITSELF? or Checked 1st with Me to make sure I could financially handle new $ 540.00 monthly charge @ T.D.B AGE INSURANCE HIKE FEE SCAM ! Who regulates the banks will they care T.D.B destroyed me financially? Will I get a Reimbu
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May 2022 by Ivy H.
scam artist... opening up accounts illegally in peoples name that have never even heard of you... fraud department is a scam... customer service is a scam.. every single one of these locations is a scam.. your facebook page has thousands of people trying to find a way to recover money you scammed them out of, and have accounts closed that you opened without their consent. i will not stop until i am heard and someone does something about this corporation.
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April 2022 by Tommy
Well until just a month ago I would have thought TD was a pretty decent big bank. I am writing this review because of what recently happen to my wife and I. To put things simple don’t trust what they say on the phone what so ever and never do any type of exchange transfer with this bank if it can be helped. Thanks to a manger named Steven my wife and I lost over $1300. When confronted with the situation we were simply told he could do nothing. This happen because I called and asked what the exchange rate was, he said market exchange rate not being clear that it was the “TD market” rate. The difference was 3 cents on every dollar it’s a big difference when exchanging larger amounts of money. Overall this killed all since of trust with this bank. We closed our accounts because of it. This is thanks to the Wilmington, NC TD on Collage Road.
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April 2022 by LEI SHI
TD lied to customers about foreign exchange rates. I transferred 63783.43 Canadian dollars to my daughter in February 23, she asked TD branch near her. TD manager said that change rate is currently market exchange rate, but it was TD's market rate, which is way worse than market rate. TD took over thousand dollars advantage from us.
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March 2022 by Mallory Leimone
I enjoy banking at the TD Bank branch in Hampstead (the only one I've used so far). The staff works hard and they help me when I need it. Thanks!