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February 2024 by Repo Recon
1 out of 3 attempts to rent vehicle from this location was successful. If you need a car, try Morehead City instead and maybe... maybe you will have some luck, but frankly they should close this Havelock location, it is just taking up space and wasting peoples' time.
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September 2023 by Jim Robinson
Have always used Enterprise.They have never failed to satisfy my rental car needs!
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September 2023 by Joe P.
confirmed reservation, get there, no cars. needless to say, never again, rude condescending, no effort made both locations
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July 2023 by Ivan Gerratt
Hot garbage.1. Sign on the door said they would be back at 1:30. They didn't show up until more than an hour later.2. Online inventory isn't maintained. They let me reserve a vehicle and then after waiting for them to get off their extended lunch I found out they didn't even have the vehicle that we had a confirmed reservation for.Either an employee is failing to do what they are paid for or the management is failing altogether.
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July 2023 by marlene mondragon
DONT RECOMMEND THIS PLACE‼️‼️Worst customer service ever‼️‼️ said they’d be back to 2pm. Didn’t come till later and even if you reserve a car. It’s not guaranteed you’ll get it. They didn’t get back causes they didn’t EXPEXT ANYONE TO SHOW UP TILL 3pm ? laughable horrible service. Enterprise needs to come and check this one out and make some changes. Please leave notes on when you’ll be coming back. This is there excuse of a note with the hours saying they’ll be “back or not”
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July 2023 by Monica Frazier
I love the service I received from the representative there and they had the rental all clean and ready and their pick up service is very convenient
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May 2023 by Petra S
We had the greatest experience with Enterprise! Keri Hernandez handled our urgent need for a rental car immediately and professional. It was a totally trouble-free experience and made the days we were waiting for our car to be repaired so much less stressful. The communication was great throughout the whole process, greatly appreciated! Keep up the good work ??
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March 2023 by patricia mcinerney
Made a reservation on March 6, got there early n my car was waiting!! Customer service was excellent. My agents name was Kathleen and she couldn’t have been nicer. Thank you for all your help and kindness.
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January 2023 by Lori Arbegast
Trying to get someone on the phone is ridiculous...The car was clean but signs of wear and tear......
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November 2022 by Michael McCarthy
Kerri, the customer service representative was awesome. Professional, courteous and friendly. She showed me features of the car and performed a comprehensive inspection of the vehicle. Vehicle return was easy!
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November 2022 by Dustin Brown
After waiting a week for a rental suv the representative tries to give us a 2 door truck when seating for 5 was necessary. When asking about the seating issue the representative would not give a clear answer if it was a rear bench or buckets and just kept stating “it has rear seating “. New Bern location didn’t have anything available but was extremely helpful and got us in contact with the Jacksonville location on western boulevard to get something today. Highly recommended new Bern or Jacksonville and do not recommend using the havelock location for any reason!
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February 2022 by G Bowler
If i could give ZERO stars, I would! Reserved a car only to be told upon arrival that there were no cars available, and they probably wont have one today. What a JOKE. Never rent from Enterprise ever again.
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January 2022 by Felicia Dailey
The Havelock NC. Management Team (Ashley) was AWESOME! Mr. Ashley's Customer Service was excellent! I could not have received better service, I would definitely rent from this location again. On a 1-10 rating, definitely a 10+. Businesses needs more with Mr. Ashley personality! He is an Awesome, 1st class Service Manager. Many thanks to the Havelock Location. Thank You, F. Dailey
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September 2021 by RBK
I was at the location August 23rd, 2021, afternoon. I can not give enough Kudos and Praise to Ashley for his Wonderful Service and Assistance. He ensured I got in a nice cool car after a hot and upsetting morning. Thank you again, Ashley. Great Location and Training Manager Ashley!
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June 2021 by Duane Moore
It was awesome ?!Very knowledgeable and professional. Fast service!!
