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November 2023 by Jamie West
They continued to violate law § 1005.17 by saying that we weren't allowed to opt out of overdraft protection. At first they told me I had opted out but then a few months later I got an overdraft charge. I called in and asked why, since I had specifically requested not to be opted in, and was told that I had no choice and had to have it. This is not only not true it is also a violation of § 1005.17. At first I didn't realize they were lying to me and thought I had to just swallow it. Later I learned that this is not true and regardless of what type of account it is you are legally allowed to opt out of overdraft protection on your debit card. I called in again to inform them of this and instead of coming into compliance and removing me from overdraft protection they decided to retaliate and close my account. If your going to bank here just be willing to do things however they want it done because if you expect them to follow the law they will just close your account instead.
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May 2023 by Vanessa Cotton
Banked here for over a year, never again. Atm hardly works, your forced to accept a double charge for the atm withdrawal. Atm deposit is faulty, states deposits are available same business depending on funds availability atleast 50% accessible. The system is very out of date. Customer service at bank lazy and they are very happy to give you attitude, not resolve issues and hang up on you! They are just as a scam as wells fargo with all the additional fees they try to get away with along with faulty overdraft charges!
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April 2023 by Deanna Szentmiklosi
First bank ever that will not give you change for cash if you do not have an account with them. It is not like we were asking for hundreds in change. We had $40 in cash, and just needed 5’s and 10’s. They would not help, even when we said our bank did not have a local branch! Had thought about opening a small acct with this bank as close to our we moved into not long ago, but not now! Horrible way to treat a potential customer!
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September 2022 by Rachel K
I've never had an issue here, everyone is always kind and helpful
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August 2020 by Regis Michelle Bruno
Horrible attitude from people I am suppose to trust my money with. Rude. Unprofessional. Not welcoming at all. It was a please to leave.
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July 2020 by Kevin Sinigaglia
Horrible customer service
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April 2020 by EMS Life
Great place.
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February 2020 by sultan jamal
Dealing with customers is bad
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March 2019 by Jan Humble
Have been banking here for a few years. Love everyone that works here. Always very friendly and helpful.
