Tobacco Shops near Havelock, NC

“Deeply disappointed. After years of loyalty I have had my 1st bad experience here and I’m afraid it will be my last. I bought a vape via the drive through on my way home after work on Friday. I didn’t need it yet, but knew I would over the weekend. On Saturday I opened the box and the foil inside to discover the vape had leaked out everywhere. I went by to get a replacement and was denied. Apparently I should have opened it before I left the store. Technically, I was not in the store when I got it. I wasn’t asked to open it before I drove off. I typically go inside, but decided to try the drive through. I wish I hadn’t now. This should have been handled differently. It was obvious from the leakage throughout the package and by the soaked card inside the foil that the product was faulty. A simple replacement could have gone a long way. I wasn’t asking for the time back that I spent going to get a new one after discovering this one was faulty on Saturday. I just wanted to be made whole for the faulty product I received. $26 down the tube. I’m not a happy camper. I understand they can’t control faulty product, but they do have control over handling issues. Losing 1-2 vapes per week (sometimes 3) in sales is a $1300-2600 (potentially $4000) a year customer service problem for a faulty $26 product. Unfortunately, I wish I had given a positive review the countless times I enjoyed conversation or just picked up what I wanted and went about my day like it was normal. This by no means reflects my overall experience which has been 4-5 star historically.

Review upgraded to a 4. The owner graciously rectified the situation!”

“These folks are awesome ?! So helpful and ALWAYS HAVE WHAT I NEED! S. Is great! She'll be the best chick to deal with! But anybody there can HELP!! I know, I'm going every other day!”