Tobacco Shops near Havelock, NC

“Deeply disappointed. After years of loyalty I have had my 1st bad experience here and I’m afraid it will be my last. I bought a vape via the drive through on my way home after work on Friday. I didn’t need it yet, but knew I would over the weekend. On Saturday I opened the box and the foil inside to discover the vape had leaked out everywhere. I went by to get a replacement and was denied. Apparently I should have opened it before I left the store. Technically, I was not in the store when I got it. I wasn’t asked to open it before I drove off. I typically go inside, but decided to try the drive through. I wish I hadn’t now. This should have been handled differently. It was obvious from the leakage throughout the package and by the soaked card inside the foil that the product was faulty. A simple replacement could have gone a long way. I wasn’t asking for the time back that I spent going to get a new one after discovering this one was faulty on Saturday. I just wanted to be made whole for the faulty product I received. $26 down the tube. I’m not a happy camper. I understand they can’t control faulty product, but they do have control over handling issues. Losing 1-2 vapes per week (sometimes 3) in sales is a $1300-2600 (potentially $4000) a year customer service problem for a faulty $26 product. Unfortunately, I wish I had given a positive review the countless times I enjoyed conversation or just picked up what I wanted and went about my day like it was normal. This by no means reflects my overall experience which has been 4-5 star historically.

Review upgraded to a 4. The owner graciously rectified the situation!”

“Very nice guy that owns this store. Went in for the first time and he was very very helpful and super nice! He is all about customer service and if you haven't checked him out yet go do it!!”