Direct Auto Insurance receives positive reviews for its helpful and friendly staff. Customers appreciate representatives like Lisa, who made the process easy, explained everything clearly, and answered all questions promptly. Many mention her helpful attitude and willingness to assist, making the experience pleasant even on weekends. Carmen at the Kannapolis location is also highly recommended for being informative, diligent, and attentive to customer needs. Jessica K. stands out for her patience and thorough explanations, successfully resolving issues when others could not. Overall, customers find the staff friendly, knowledgeable, and committed to helping them save money through discounts and personalized service.
I absolutely love this company they care and do the best they can to get you a great rate!!!
August 2025
The dedicated agents at this location are wonderful to speak with. They can help you save money on your car insurance.
February 2025
Lisa made this process nice and easy. Explained everything.. Answered all my questions before I could even ask. I could not have asked for a better rep to help with this. If I could have given 10 stars I would.
