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March 2024 by Noel Burt
The car I had reserved two weeks Ahead of time was not available and the representative tried to downgrade me instead of upgrade me. This is the second consecutive time this has happened with Enterprise. The only car in the size I wanted was a smoking vehicle and very unpleasant. I would’ve taken it back if I had known how long my Rental was going to last.
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February 2024 by Ralph Pierre
Rude service. Would not come back..Asked for certain vehicle he said they don't have that and if I don't like it I can go elsewhere..Will not ever return here.
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February 2024 by Ian Curtis
ALERT! GO ELSEWHERE..VERY RUDE AND COCKY LOCATION! BROUGHT CAR DOWN FROM PA , DROPPED AT THIS LOCATION AND AS I PULL IN TO PARK I GET CURSED OUT BY LOT ATTENDANT! THATS RIGHT A LOT ATTENDANT! FOR NO REASON..COMPLAINED TO MANAGER BUT HE IS TAKING SIDE OF THIS ATTENDANT OVER CUSTOMER WHO RENTS 100'S OF CARS A YEAR..WILL GO TO DISTSTRICT MANAGER!!!
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February 2024 by Jae Ceezy
I experienced a situation where I found it necessary to speak with Chris, the branch manager. He was very professional and pleasant when I brought my concern to him. Not only did he listen, but he went above and beyond to remedy my situation! He made my rental experience a positive one! Thanks, Chris!
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February 2024 by Aimee Anderson Cooper
Great experience! Customer service was amazing...VERY professional! Thank you for turning this location around. It was totally different (not in a good way) years ago.
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February 2024 by Brittany P
My husband & I use this location for our work travel needs at least once a month. The cars are always clean & available the day of pickup. They’re also great about answering the phones which is appreciated. 5/5!
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February 2024 by Brenda Russell
The young lady that helped me was fantastic and very pleasant
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February 2024 by Antoine Jackson
Very helpful and easy to work with...
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February 2024 by Marshell Varner
My rental experience was very good, and the vehicle was great.
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December 2023 by Tyre Jones
What's the point in setting a reservation for a vehicle weeks in advance if on the day of the pickup you have to wait for the vehicle to be cleaned, oil changed, and you always get the "or similar" vehicle?
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December 2023 by Manny Vega
I love enterprise rental car but unfortunately it’s not showing up in the computer. What good is this company? If you can’t drop off a car and an enterprise rental car is right around the corner from your house I’ve had bad problems with people before my truck was in the shop Different cities and I don’t think I’ll ever want to use some people I’d rather go freaking rent a car from U-Haul enterprise
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December 2023 by James Rainey
I never experience any problem at this location. Great staff with excellent customer services. I have been using this location for years
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October 2023 by nicha davis
had the pleasure of using enterprise due to unforeseen circumstances . the first day my insurance put my rental request in less then 5 minutes i received a call from enterprise(Tyrie). I was instantly elated with their promptness. I dealt with 3 outstanding young men at this Henderson NC location(Tyrie, Chris, & Kedric) ! When one of them was busy, one of the other would step in! They all did their very best to make sure i was happy ! I was truly pleased w/my experience & i highly recommend this location ! Be sure to request one of these men, i promise you won’t be disappointed!!!! ?
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October 2023 by Keesha Landis, Ed. D
Pros: The gentleman that work in the location are kind and professional. The car that I chose was clean and drove smoothly.Cons: Charging a $300 fee on top of the rental fee is egregious and effing insane. Yes, I’m aware that it is a returnable deposit, and it’s company policy, but it can hamper things for travelers.
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October 2023 by Nahid Sanaei
If your vehicle breaks down, they pick you up and drop you off with kindness. Personally, I use their vehicles at least few times per year. Professional people who provide great service in a very small town.
