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December 2023 by peyton hill
Will was MORE than helpful when it came to switching our family lines from 2 separate lines to one line. He was very patient and was more than willing to go above and beyond to get my family’s situation handled.
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November 2023 by Lisa Reeves
They can not get my bill straight. It's a 1 hour call to customer service every month because people in the store can't fix problems.
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September 2023 by Moneka Smith
I must say I have never encountered workers with soo much patience!! The manager & staff was very helpful. They offered me a variety of options that fit my family and I needs. They explained everything to me and didn’t mind repeating themselves when I didn’t fully understand. I will definitely send all my friends and family to this store!!
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September 2023 by TAKE OVER
I had a excellent experience visiting this location. The manager and staff were very knowledgeable and willing to all of my many questions. They were very patient and engaged with my needs. Ms Byrd thanks for all the help!
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August 2023 by Jonathan Boyd
I did have a bad review for this T-Mobile recently, but after I posted it the store manager got in touch with us and wanted to help us get stuff straight. Next day we went to the store and spoke to her and got everything straightened out. I am sorry for the trouble and miscommunication and I thank y'all for the help.
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May 2023 by trey h
there may not be anything wrong with T-Mobile service in other cities but in Henderson NC I purchased a Sim and prepaid service for an hotspot I purchased separately it worked fine up to two blocks from store then service get week until there is none I only leave 12 miles away and the US Cellular towers (T-Mobile) no service in area the store associate didn't have knowledge of service area until they asked manger,no refunds either on prepaid services hope this is helpful.
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March 2023 by Tessa Rodriguez
This store is amazing! So thankful to have our very own store, everyone is kind and super helpful!
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March 2023 by Kelly Paynter
If I could give this store 0 stars, I absolutely would! Rude workers, rude manager. No help at all. With workers like this, this store probably will not last long.
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March 2023 by jacqueline cruz
(Translated by Google) Friendly and they have someone who speaks Spanish in case they need it.(Original)Amables y tienen alguien quien hable español por si lo necesiten.
